topic Re: Caller ID only shows Unknown Number for incoming calls in Mobility

Caller ID only shows Unknown Number for incoming calls

KevinC — Tue, 25 Oct 2022 22:48:02 GMT

My Iphone 7 Plus on a prepaid plan only shows "Unknown Number" for all incoming calls. My prepaid plan includes the "Call display and Message Centre Express" feature.

Is there a setting that needs to be made to my account to turn on call display?

Kevin

Re: Caller ID only shows Unknown Number for incoming calls

BellAntonie — Thu, 27 Oct 2022 20:36:14 GMT

Hey there @KevinC,

We will be more than happy to have a look into it and help where we can.

We've sent you a private message, Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Caller ID only shows Unknown Number for incoming calls

Mykola — Tue, 13 Jun 2023 12:30:41 GMT

I have two devices in mobility plan, my and my wife. From yesterday on both devices we cannot know who calling to us, because for ALL incoming calls we have “unknown number”.

We have been used Bell for 2 month, but it started yesterday

No caller ID is now appearing for all my contacts

GMA2023 — Tue, 13 Jun 2023 19:37:16 GMT

All my contacts are now showing as No Caller ID when I get a call. How do I fix this?

Re: Caller ID only shows Unknown Number for incoming calls

BellAntonie — Thu, 15 Jun 2023 19:05:08 GMT

Hey there @Mykola and @GMA2023 ,

Welcome to the Community and thanks for your posts.

In order to best assist, we will need a few more details;

Have you recently made a change on your account?
What troubleshooting steps have you tried so far?
Have you contacted our technical support team to check it out?

If you haven't tried yet, try resetting your network settings in your phones and test it out after.

Looking forward to hearing back from you both.

Incoming calls

Girls1126 — Wed, 19 Jul 2023 15:34:47 GMT

Every time someone in my contacts call me it says No Caller ID…can’t seem to fix it

Re: Incoming calls

BellAntonie — Fri, 21 Jul 2023 18:55:04 GMT

Hey there @Girls1126 ,

Welcome to the Community and thanks for your post.

Please share the details mentioned above on this thread.

Looking forward to hearing back from you.

Call Display & Message Centre

Jenga — Thu, 17 Aug 2023 03:25:42 GMT

I changed my plan in February, the new plan says that it includes Call Display & Message Centre. Neither of these are working. Calls come in as "No Caller ID". I can reset the password on my voicemail from the website or the Bell app, but when I call voicemail, it says user is not subscribed. Do these need to be "reactivated" on my account? I had both under my old plan but they were add-ons.

Re: Call Display & Message Centre

BellAntonie — Fri, 18 Aug 2023 23:02:17 GMT

Hey there @Jenga ,

Welcome to the Community and thanks for your post.

It sounds like the features may be missing from your rate plan. We will be happy to have a look into it for you and have sent you a private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Mobile incoming calls

Famqueen — Mon, 11 Sep 2023 13:37:47 GMT

My incoming calls are all coming in as No caller ID I have checked my settings all ok there. I have turned my phone off and back on but no luck there.

Re: Mobile incoming calls

WelshTerrier — Mon, 11 Sep 2023 16:43:02 GMT

Do you have Call Display as part of you mobility plan? If not, then you need to add this feature. Is your device compatible?

What is Caller Name Display?

Caller Name Display is a feature included with standard Call Display and is available to Bell Mobility customers. It will automatically display the name and number of an incoming caller when the information is available.

What is required for this feature?

You must have standard Call Display on your Bell Mobility phone line (included in the rate plan or as an add-on), as well as a mobile device compatible with Call Display and Voice over LTE (VoLTE). Caller Name Display is available in areas where VoLTE coverage is available.

Note: the caller’s name will only be displayed if the feature is also provided by the caller’s network, and if the incoming call is not identified as private, unknown or anonymous.

You do not need to sign up. Caller Name Display is automatically added to your Bell Mobility phone line if you have Call Display.

If you do not have Call Display and would like to add it, you can do so by logging in to MyBell or by contacting us.

Will the numbers be stored in my phone?

Whether you answer the call or not, the name and number of past callers will be logged on your mobile device (if your device offers this functionality, if Caller Name Display is also provided by the caller’s network, and if the incoming call is not identified as private, unknown or anonymous).

Call Display

annaxmolly — Wed, 03 Jan 2024 19:28:09 GMT

My cell phone package includes call display but all incoming calls have been coming up as “unknown caller” or “no caller id.” I’ve had this issue for a while. How can it be fixed?

Re: Call Display

BellAntonie — Fri, 05 Jan 2024 19:52:43 GMT

Hey there @annaxmolly,

Welcome to the Community and thanks for your post.

We wanted to check in to see if you were still experiencing your concern or if everything was back to normal.

Looking forward to hearing back from you.

Contacts coming in as “No Caller ID” on incoming calls

AJAS — Fri, 26 Jan 2024 14:41:36 GMT

Why are My contacts coming up as “No Caller ID” after recent change of SIM card?

Re: Contacts coming in as “No Caller ID” on incoming calls

WelshTerrier — Fri, 26 Jan 2024 15:22:28 GMT

Here are a few ideas that may help you out:

Is this a new or different device?
Did you purchase this new SIM from Bell?
Did you update your device settings on MyBell > Mobility > Device details > Manage My SIM & device.
Did you back up your device prior to SIM change?
Did you restore your device after SIM change?
Have you done a hard boot of your device?

Let us know how you are making out & if you require any further assistance.

Take care.

Caller ID only shows Unknown Number for incoming calls

Mark5 — Tue, 27 Feb 2024 12:35:07 GMT

I just recently activated a new phone with new sim and all incoming calls shows "unknown". I have called support and they said they would fix it and I don't have to do anything. After a day, all my incoming calls now show "private number". It's really frustrating since I waited a long time to call support and they promised to fix it.

Re: All incoming calls are unknown and private number

WelshTerrier — Tue, 27 Feb 2024 12:06:57 GMT

Did you purchase this device from Bell? What is the make & model of your phone?

Have you tried doing a restart / full power off of your device since contacting Bell?

Incoming Caller ID has nothing to do with any settings on your device. That is controlled by the carrier and the caller.

I'd start with contacting your Bell Mobility Customer Support and ask them once again about your your caller line identification settings which may need to be activated.

Thank you for contacting the Bell Community Forum.

Take care.

Re: All incoming calls are unknown and private number

BellAntonie — Thu, 29 Feb 2024 17:31:20 GMT

Hey there @Mark5 ,

Welcome to the Community and thanks for your post.

We wanted to check in to see if you had a chance to complete the troubleshooting tip that @WelshTerrier suggested? From time to time when a correction is applied to your account, there might be a small delay before it's completion and all it needs is a fresh connection to the network (restart - fully power off device, wait 2-5 minutes and power back on).

Try that out and let us know the outcome.

Caller ID only shows Unknown Number for incoming calls

Cdnbacon — Tue, 19 Mar 2024 11:19:14 GMT

I have checked all the phone settings, all are correct, any ideas, about to give this device back to Bell, not impressed!!! this is only one of a couple frustrating issues, never had this before, very disappointed!!

Re: New iPhone 15 all incoming calls are unknown caller

BellAntonie — Thu, 21 Mar 2024 17:32:50 GMT

Hey there @Cdnbacon ,

Welcome to the Community and thanks for your post.

We wanted to check in to see if you were able to test the suggestions above and if your concern was resolved and/or looked into?

Looking forward to hearing back from you.