topic Re: Unable to add a line online in Mobility

Unable to add a line online

Chandra — Sat, 11 Jan 2025 13:21:50 GMT

I am unable to add a line online. With or without device. I am not sure what the problem is. This happens to me both on app and online.Chat support are not able to fix it either. Anyone has any idea about this ?

Re: Unable to add a line online

WelshTerrier — Sat, 11 Jan 2025 15:45:41 GMT

Good Day.

Can you please provide us with further information so that we can best decide on how to assist you? Are you looking to add a new mobility line or are you trying to upgrade your current device?

You cannot add a line or device online. Depending on your existing plan & agreement, you may be able to upgrade your device or change your existing plan to something else on MyBell. Have you tried to log in to your MyBell account with a web browser? If you wish to do so, open up any web browser & simply login to your MyBell account. Scroll down & Select > Mobility service. Go to > Plan & device on the right side of the screen. Select > One of the subcategories listed. This will open up additional subsections with details on changes that you can make on MyBell.

If you are wishing to add a service or make a change to your existing service that is not listed, then will need to contact Bell Mobility Customer Service for further assistance.

Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank you for posting your question.

Take care.

Re: Unable to add a line online

BellKris — Mon, 13 Jan 2025 14:09:31 GMT

Good morning, @Chandra. Thank you for your post.

As indicated in your image, you'll need to call the number provided or visit a local Bell store in-person. While we cannot speak to the specific circumstances of your account as the Community is a peer-to-peer support channel, this message indicates that additional activations of new lines to your account will require a security deposit and/or additional ID verification.

Let us know if you have any further questions. Best wishes.

— Kris

Re: Unable to add a line online

Chandra — Tue, 18 Feb 2025 02:17:51 GMT

I called multiple times. I visited store twice. Spoke to IT dept. All they want to do is add a line on my behalf but they couldn’t figure out the issue and fix it so that I can add new lines myself.

Re: Unable to add a line online

BellAntonie — Tue, 18 Feb 2025 20:00:36 GMT

Hey there @Chandra ,

We're sorry to learn about your experience and we will be happy to help as best as we can.

Can you share the following details;

What type of device do you have and browser have you tried?
Have you tried updating your MyBell password and tried again?
Are your app and browser updated to their latest versions?
What troubleshooting steps have you tried so far?
Did they advise you why it wasn't working and what verifications were made with the technical support team?

Looking forward to hearing back from you.

Re: Unable to add a line online

Aicho — Tue, 11 Mar 2025 00:47:15 GMT

Wr have the same problem, customer service want to charge connection fee

Absolutely tricky

Re: Unable to add a line online

WelshTerrier — Tue, 11 Mar 2025 08:41:47 GMT

Good Day & Welcome to the Bell Community Forum.

Are you looking to add a new mobility line or are you trying to upgrade your current device?

If you are wishing to add a service or make a change to your existing service that is not listed, then will need to contact Bell Mobility Customer Service for further assistance.

Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank you for posting your question.

Take care.

Re: Unable to add a line online

everettt — Sat, 31 May 2025 14:35:21 GMT

OK, but this offer literally tells me to add the line from within MyBell online and says it will cost an extra 75$ to do it any other way,

Re: Unable to add a line online

WelshTerrier — Sat, 31 May 2025 15:00:08 GMT

Good day.

The Bell Community Forum is a peer-to-peer support channel. As such, we do not have access to your account & billing records. The image you have posted is not visible until it has been approved by a moderator.

I would like to assist you, but I cannot with the limited information that you have provided.

Have you tried contacting Bell Mobility Customer Service & discussed this with them? I can only offer up the following for you to review:

You cannot add a line or device online.
Depending on your existing plan & agreement, you may be able to upgrade your device or change your existing plan to something else on MyBell.
Have you tried to log in to your MyBell account with a web browser? If you wish to do so, open up any web browser & simply login to your MyBell account. Scroll down & Select > Mobility service. Go to > Plan & device on the right side of the screen. Select > One of the subcategories listed. This will open up additional subsections with details on changes that you can make on MyBell.

If you are wishing to add a service or make a change to your existing service that is not listed, then will need to contact Bell Mobility Customer Service for further assistance.

Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank you for posting your question.

Take care.