topic Re: Lost my phone - How to open an insurance claim in Mobility

Lost my phone - How to open an insurance claim

Barpaa — Mon, 21 Jul 2025 15:59:47 GMT

I lost my iPhone couple days ago which was under insurance. How can I report it and claim it?

Re: Lost my phone - How to open an insurance claim

WelshTerrier — Mon, 21 Jul 2025 16:00:49 GMT

Good Day & Welcome the Bell Community Forum.

All of the details you may require is as follows:

Smart/Phone Care

If your device has been lost or stolen, log in to MyBell to report the loss and temporarily suspend your service. Alternatively, you can call us at 1 800 667-0123.

You should also call the Smart/Phone Care centre at 1 866 213-2143 from 7 a.m. to midnight (ET) 7 days a week.

When submitting a request online or calling the Smart/Phone Care centre, your request will be processed by Asurion, the administrator of the Smart/Phone Care program.

I have included this web link to assist you.

How to protect my mobile phone with Smart/Phone Care : Terms and conditions (bell.ca)

Take care.

Re: Lost my phone - How to open an insurance claim

Brandie bloor — Mon, 21 Jul 2025 16:06:29 GMT

Need to make claim online need new phone delivered

Re: Lost my phone - How to open an insurance claim

WelshTerrier — Mon, 21 Jul 2025 16:06:45 GMT

Good Day & Welcome to the bell Community Forum.

Have you reported your mobile phone lost or stolen? If not, you should do so. It can be added to a national list for stolen mobile devices. Adding a device to the list will prevent it from being used on Bell’s network, and the networks of all service providers in Canada.

You should also contact Bell Mobility & have them transfer your service to another device: 1-800-667-0123.

If you subscribe to Smart/Phone Care, you may be eligible for a new device under the enhanced warranty.

You can also call the Smart/Phone Care centre at 1 866 213-2143 from 7 a.m. to midnight (ET), seven days a week (closed on statutory holidays).

When requesting a replacement online or calling the Smart/Phone Care centre, your request will be processed by Asurion, the administrator of the Smart/Phone Care program.

Hopefully this will be of assistance to you.

Take care.