topic Re: Changing Phones in Mobility

Changing Phones

Aptic — Tue, 02 Sep 2025 14:12:51 GMT

I am currently on a BYOD plan. If I want to change my phone, is it simply a matter of moving my sim card to my new phone?

Re: Changing Phones

dks — Tue, 02 Sep 2025 14:30:48 GMT

Thank you for your question. You should follow the directions found here to transfer your account from your old phone to your new phone. It is a bit more than swapping sim cards, but still very easy to do.

Re: Changing Phones

Aptic — Tue, 02 Sep 2025 14:35:26 GMT

Thanks. I know how to transfer the data over, but was asking more for the cellular service. If I swap the sim my number transfers over to my new phone?

Re: Changing Phones

dks — Tue, 02 Sep 2025 14:54:10 GMT

It is all part of the overall transfer process, yes. It is a bit more than only "swapping the sim", however. The instructions are helpful and clear.

Re: Changing Phones

Aptic — Tue, 02 Sep 2025 15:25:11 GMT

not really