topic Re: 1000 Canadian to international minutes included in plan in Mobility

1000 Canadian to international minutes included in plan

Bates — Wed, 08 Jan 2025 17:03:42 GMT

Hi,

I have the following option with my mobility plan: 1000 canada to international minutes.

However, in the contract, there is no list of countries stipulated.

Could you confirm if all or which countries are included with this option.

Thanks

Re: Canada to International Minutes

WelshTerrier — Thu, 26 Dec 2024 21:05:17 GMT

Good Day.

Thank you for posting your question. I can only surmise that you recently signed up to a new mobility plan that included 1000 Canada to International minutes. The information that you are requesting has not been updated on bell.ca.

If the international countries are not shown in your agreement or on your MyBell mobility account, you should give Bell Mobility a call for further clarification.

Please call Bell Mobility Customer Service at: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

I would like to answer your question, but I am unable to do so as the image you posted is not visible for me to view.

Community Moderators must review and approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval, other community members who view your images can only see the ones that have been approved.

Take care.

Re: 1000 Canadian to international minutes included in plan

BellKris — Wed, 08 Jan 2025 17:10:15 GMT

Hi there, @Bates. Welcome to the Bell Community, and thanks for your post.

We wanted to thank you for your patience as well, as we took a deeper dive into investigating what countries are included in your plan. The countries included are as follows:

India,
China,
Hong Kong,
the United Kingdom,
Mexico,
and Bangladesh.

Please note that as suggested by the title, these minutes will only work while within Canada. So if you're travelling in the United Kingdom and need to call a UK number, that will not be covered and instead be charged as roaming (Mexico is the exception to this as your plan includes covered US and Mexico roaming).

Additionally, these minutes reset with your billing period each month. So if your billing date is the 1st each month and you go through 500 minutes one month, it'll reset to 1000 available minutes the following month on the 1st. These minutes do not roll over and stack from month to month.

Let us know if you have any further questions. Best wishes.

— Kris

Re: 1000 Canadian to international minutes included in plan

Beewild — Wed, 02 Jul 2025 12:37:09 GMT

1000 mins of international long distance is included in my plan but I was still charged for long distance calls. How do I resolve this issue?

Re: 1000 Canadian to international minutes included in plan

WelshTerrier — Wed, 02 Jul 2025 12:38:00 GMT

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your account & billing records. Please tell us about the extra charges that are on your bill. Can you also share some further details with us?

Which Bell Mobility plan do you subscribe to?
Is the 1000 Canada to international minutes a recent Add-on to your mobility plan?
If so, were any of these long-distance calls made prior to the activation of 1000 Canada to international minutes being added on your mobility plan?
Are any of the long-distance charges on your bill associated with calls made to locations that are not included in the 1000 Canada to internation minutes eligible countries?

The 1000 Canada to international minutes includes calls to the following eligible countries:

Australia, Bangladesh, China, Germany, Hong Kong, India, Italy, Mexico, Taiwan, United Kingdom

If you were incorrectly billed long distance charges for calls to locations covered on your long-distance plan, you will need to discuss this with Bell Customer Service accounts & billing. Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

Re: 1000 Canadian to international minutes included in plan

Pikey — Wed, 27 Aug 2025 19:33:23 GMT

do all plans with the international minutes cover US and Mexico roaming or just certain ones

Re: 1000 Canadian to international minutes included in plan

WelshTerrier — Wed, 27 Aug 2025 22:27:13 GMT

Good Day.

In order to answer your question, you will need to provide more information.

Not all plans cover US & Mexico roaming charges. For example, if your plan includes 1000 Canada to international minutes it would be to the following eligible countries:

Australia, Bangladesh, China, Germany, Hong Kong, India, Italy, Mexico, Taiwan, United Kingdom

Every plan is somewhat different & you need to decide on which plan best meets your specific needs & ultimate requirements.

It is also just as important for you to review the details of what is included within each plan and add-on.

Please refer to the following as an example only: Cell Phone Plans: Mobility Options| Bell Mobility | Bell Canada

Take care.

Re: 1000 Canadian to international minutes included in plan

Pikey — Thu, 28 Aug 2025 12:24:57 GMT

So details of my plan are below. as I understand it, I get 1000 free minutes on International calls to select countries from Canada. but I’m assuming that my plan doesn’t work from Mexico and then I would have to pay the daily $16 to use my phone there? is that correct?

Re: 1000 Canadian to international minutes included in plan

WelshTerrier — Thu, 28 Aug 2025 19:11:38 GMT

Good Day.

@Pikey That is correct. Your plan does not include Unlimited data, calling and texting in Canada, the U.S. and Mexico.

You would need to change to a plan that did include Unlimited data, calling and texting in Canada, the U.S. and Mexico or add either roaming at $16.00 / day or add a 7-day Travel Pass that includes the Caribbean & Mexico, $70.00 / 7 days.

Coverage Map & Travel Options | Bell Mobility | Bell Canada

Take care.

Re: 1000 Canadian to international minutes included in plan

jimm72 — Fri, 02 Jan 2026 22:02:08 GMT

what about bosnia

Re: 1000 Canadian to international minutes included in plan

WelshTerrier — Sat, 03 Jan 2026 11:45:01 GMT

Good Day & Welcome.

In order to answer your question, you will need to provide us with more information. Do you have an existing Bell Mobility plan? If so, what is included in your plan?

Please check out your Bell Mobility agreement for the inclusions in your plan. To access your recent agreement, Login to your MyBell account with any web browser & Select > the following web link: My Agreements . Select > your Mobility service. Your agreement will be on the top of the page below your mobile number.

Not all plans cover all countries. For example, if your plan includes 1000 Canada to international minutes it would be to the following eligible countries:

Australia, Bangladesh, China, Germany, Hong Kong, India, Italy, Mexico, Taiwan, United Kingdom

Every plan is somewhat different & you need to decide on which plan best meets your specific needs & ultimate requirements.

It is also just as important for you to review the details of what is included within each plan and add-on.

Coverage Map & Travel Options | Bell Mobility | Bell Canada

Please refer to the following as an example only: Cell Phone Plans: Mobility Options| Bell Mobility | Bell Canada

For further assistance & clarification including mobility plan changes, please call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.