topic Invalid tracking number for new phone in Mobility

Invalid tracking number for new phone

jmajeremy — Wed, 14 Dec 2022 02:19:44 GMT

I ordered a new phone and the Canada Post tracking number they gave me is invalid. It's only 8 digits long. Canada Post tracking numbers are 13-16 digits so it's not even a valid format. I've waited over a week and no phone has shown up in the mail. Has this happened to anyone else? Is my phone even coming?

Re: Invalid tracking number for new phone

BellAntonie — Thu, 15 Dec 2022 19:15:55 GMT

Hey there @jmajeremy,

Welcome to the Community and thanks for your post.

We just wanted to check in to see if you heard anything via email and/or received your new phone.

Keep us posted.

Re: Invalid tracking number for new phone

jmajeremy — Fri, 16 Dec 2022 02:14:54 GMT

Hi @BellAntonie , yes in the end my new phone came yesterday. The tracking number on the package was completely different from the one that Bell originally gave me, so I'm not sure what went wrong there, but it all worked out in the end thankfully.