HD Mobility video streaming is slow

Bowen — Mon, 06 Apr 2026 12:32:14 GMT

I have HD streaming in my plan but I am still stuck watching youtube videos in 480p what is going on???

What is the point of 5G? The moment I switch to 1080p, my videos would just buffer.

Re: HD Mobility video streaming is slow

BellAntonie — Mon, 06 Apr 2026 14:10:03 GMT

Hey there @Bowen ,

Welcome to the community and thanks for your post.

If 5G is buffering at 1080p, the tower you are connected to might be congested. Paradoxically, switching your phone's settings to LTE (4G) can sometimes provide a more stable, less crowded connection that handles HD video better.

Please share with the community the troubleshooting steps you have tried so far and provide the following details:

Is this occurring in one specific location and/or everywhere and is it occurring indoors and/or outdoors?
What is the make and model of your phone?
Does the issue only occur while attempting to watch a YouTube video?
Is your phone and apps updated to their latest versions?
Does the same thing happen when connected via Wi-Fi?
How many signal bars appear on your screen when this is occurring?

Looking forward to hearing back from you.

topic HD Mobility video streaming is slow in Mobility

HD Mobility video streaming is slow

Re: HD Mobility video streaming is slow