topic Re: Caller ID and Name Display in Mobility

Caller ID and Name Display

LTE — Fri, 15 Jul 2022 14:28:48 GMT

When I call someone that does not have my number saved on their phone, they only see my number and not the name and the number together like I see with Rogers/FIDO subscribers.

Does anyone know what is the issue?

Re: Caller ID name

BrayBray — Wed, 27 Oct 2021 19:10:43 GMT

Bell does not list the name, only the number, on Mobile Caller ID

Re: Caller ID name

Sams — Thu, 28 Oct 2021 00:45:49 GMT

hi @BrayBray

Bell site says that “Caller Name Display” is a feature available to Bell Mobility customers.

are you sure?

Re: Caller ID name

CanadianGal — Mon, 08 Nov 2021 20:52:57 GMT

Third parties are used with cell phones for call display based on what the manufacturer programs. Sometimes its wrong, and you have to contact this company to fix it. Not sure if its the same company for all but I'm with Samsung and the company is called "Hiya"

Check to make sure you've got it enabled to appear. On my samsung this is how:

In your settings do a search for "Caller id" then even if it is turned on select "caller id and spam protection", then at the bottom turn on "show your name and number"

Hope that helps

Incoming caller ID not showing

DeeDee7 — Tue, 04 Jan 2022 17:59:26 GMT

For some reason, some of my contacts don't show up, even ones that I have saved under my contacts show up as private name and number. I've checked through my caller settings and contacts settings, and every other setting I can think of on my phone. I've looked through the forums but haven't seen anyone else having this issue so thought I'd ask and see if I can get some help.

I'm on a prepaid plan, and have a Samsung galaxy a10s.

Thank you

How do I get my name to display on caller information?

MissPatsy — Thu, 03 Mar 2022 22:16:34 GMT

How do I get my name to display on caller information?

Re: Caller ID name

BellDRock — Fri, 04 Mar 2022 13:31:12 GMT

Take a look at What is Caller Name Display and how does it work with my Bell Mobility service? for more information on how Caller Name Display works.

Calls are showing up as unknown

Rodnak112 — Thu, 14 Jul 2022 05:16:03 GMT

Whenever I have ever received a call they all show up as known I've tried troubleshooting this problem myself but nothing seems to help

Re: Caller ID name

Observer — Mon, 05 Sep 2022 18:01:17 GMT

That page is about incoming caller ID (when receiving calls). It is not relevant to the op’s question which is about outgoing caller ID (when making calls).

Re: Caller ID and Name Display

gordon1111 — Mon, 05 Sep 2022 21:16:07 GMT

I hope Bell brings the option of outgoing name display soon. Telus and Koodo got that feature last year. I hope it’s in the works and will be available to Bell customers soon.

Re: Caller ID name

Jiimy — Thu, 13 Oct 2022 00:19:41 GMT

Hi there,
It doesn't work. for me at all. So when I call someone that doesn't have my name and number saved in the phone book, they see only the phone number, not my name or caller ID, in my account. Bell does not appropriately dress it, and some new accounts have so many technical issues like that.

Re: Calls are showing up as unknown

Jiimy — Thu, 13 Oct 2022 00:21:31 GMT

You have to dress it with IT support the customer service employees aren't capable of resolving the issue. I have addressed that and they will investigate and call me.bqck tomorrow at noon.

Re: Caller ID name

Jiimy — Thu, 13 Oct 2022 00:22:42 GMT

Yes, they have to activate this feature for all costumers I guess.

Re: Caller ID name

Jiimy — Thu, 13 Oct 2022 23:50:08 GMT

I think you guys are wrong as Bell should have that service active for each costumer.

Outgoing caller ID and Name Display concern

Jiimy — Thu, 27 Oct 2022 10:53:12 GMT

Hello everyone,

I have switched to Bel and realized some services are not available. I was with Koodo and I had a this service activated, but with Bell they said it is not activated at all and they can’t help me with that request. Does anyone know what is going on with Caller ID and Name Display service? Rogers/Fido/Koodo as by my best knowledge have this service active by default but no Bell. Does anyone has the same concern as I do and perhaps you have resolved it? Please let me know.

Re: Caller ID and Name Display

Jiimy — Thu, 27 Oct 2022 10:58:44 GMT

Hi there,

it is not an issue, just we are getting less services with Bell. Bell doesn’t have this service activated at all for no one they said when I contacted the costumer service. In the beginning I had a hard time to explain my concern ti the representative as they aren’t really interested in saying that they don’t have this service for us. This is insane as almost all providers like Rogers, Fido, Koodo are able ti get it activated by default and there no need for you to contact and activate the service. Bell Dias say that are investing in technology more then other providers but they aren’t able to give us this caller ID service that the minimum service.

No caller ID

Naik — Sat, 17 Jun 2023 02:29:57 GMT

Hello,

I have been very disturbed after talking to NO CALLER ID guys, I’m not really sure who it is but I’m very depressed with those, I would like to figure it out who it is.

Thank you

Re: No caller ID

BellKris — Mon, 19 Jun 2023 15:00:50 GMT

Hi there, @Naik. Welcome to the Community.

Our Caller Name Display feature will show the name and phone number of the caller if that information is available. Otherwise, we're unable to provide the identity of incoming calls or messages as a matter of privacy protection.

If these calls are distressing to you, we recommend blocking the numbers calling you, or in extreme cases to contact us to change your own phone number.

Let us know if you're in need of any further assistance.

My Personal Caller ID / Name not Showing

Rock72 — Thu, 06 Jul 2023 19:40:05 GMT

My name is not showing with my number when I'm calling people or businesses. It is part of my package and always worked when I was with Fido and Rogers. Support is telling me that my name will only show up when I only call other Bell Mobility customers. I do have the feature turned on to show my caller ID with my my bell features. My phone settings are turned on as well I am not switched to private. Why is something as simple as this not available or working??

Re: Caller ID name

Rock72 — Mon, 10 Jul 2023 12:05:56 GMT

Coming from Fido and Rogers over to Bell with my Samsung device ; with the Hiya (show my caller info turned off) my full name and number would show. Following your instructions and turning it on. I just called my girlfriend at her office and to confirm, only my number shows up on their call display no name information displayed. Prior to switching over to Bell my full name always showed on her display but not now.