For over a month my whole family’s bell data services in NB have been working severely slow

kristen1234 — Thu, 04 Jun 2026 17:30:10 GMT

For over a month my whole family’s bell data services in NB have been working severely slow if at all. Constantly need to disconnect and reconnect and then it only works for 5-10 mins at a time! We all have separate bills. I’m wondering is anyone else has been experiencing the same problem?

Re: For over a month my whole family’s bell data services in NB have been working severely slow

WelshTerrier — Thu, 04 Jun 2026 18:18:41 GMT

Good Day & Welcome.

Thank you for posting your question.

We can understand your frustration with your slow internet connection.

Can you please share some further details with us? You mentioned that: "my whole family’s bell data services in NB have been working severely slow if at all." Can you please be more specific? At home, away from home, while connected to Wi-Fi or cellular network? Time of day? etc., etc.

Since the problem started recently, have you tried to do any troubleshooting? Here are some steps you can take:

Restart your phone: This simple step often resolves temporary glitches. Turn your phone completely off, wait 30 seconds, and then turn it back on.
Check for network outages: Look for announcements of planned maintenance or reported outages on Bell.ca.
Check your data usage: If you've exceeded your data limit, your speeds might be throttled. Check your Bell account online or through the app to see your data usage.
Check your phone's settings: Ensure that your phone is correctly configured to use Bell's mobile network. Make sure you're connected to the correct network (e.g., Bell LTE or 5G, depending on your plan).
Check for software updates: Make sure your phone's operating system and any relevant apps (including the Bell app) are up-to-date. Outdated software can sometimes cause connectivity issues.
Check for signal strength: A weak signal can significantly impact your internet speed. Try moving to a different location to see if your signal improves. Look for areas with fewer obstructions (buildings, trees).
Check for background apps: Many apps use data in the background, even when you're not actively using them. Close any unnecessary apps running in the background.
Have you contacted Bell Mobility Tech support and reported this issue? If so, do you have a ticket number that we can follow up on?
Troubleshooting data connectivity: Unable to use mobile data or the speed is slow

If the problem persists, please contact Bell Mobility Tech support by: Chat or by calling: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

topic For over a month my whole family’s bell data services in NB have been working severely slow in Mobility

For over a month my whole family’s bell data services in NB have been working severely slow

Re: For over a month my whole family’s bell data services in NB have been working severely slow