https://forum.bell.ca/t5/mobility/mobile-network-state/m-p/13269#M1493 <P>Hi there <a href="https://forum.bell.ca/t5/user/viewprofilepage/user-id/758103437">@James1984</a>.</P> <P>Welcome to the Community.</P> <P>For the Community to be better able to assist, we'll need to ask you to provide us with more details.</P> <UL> <LI>As you just got a new phone, have you activated your new SIM? Are you trying to use your old SIM?</LI> <LI>When putting your SIM into an old phone, are you still disconnected?</LI> <LI>Have you checked that your APN settings are correct? If they aren't, have you reconfigured them? If you're uncertain as to how, check out our page on <A href="https://support.bell.ca/mobility/smartphones_and_mobile_internet/configure_mobile_devices_for_bell_mobility_network" target="_blank" rel="noopener">How to configure my mobile devices to connect to the Internet on the Bell Mobility network<IMG style="display: inline; padding-bottom: 5px;" src="https://stage-forum.bell.ca/html/assets/Accessiblity_Arrow.png?version=preview" border="0" alt="Opens in a new tab or window" /></A></LI> <LI>If none of these have worked, have you spoken to Tech Support?</LI> </UL> <P>Looking forward to hearing back from you.</P> Sat, 14 Jan 2023 13:16:06 GMT BellKris 2023-01-14T13:16:06Z https://forum.bell.ca/t5/mobility/mobile-network-state/m-p/13233#M1492 <P>&nbsp;</P><P>Hi I just got a new phone and my mobile network state says it's disconnected. What does this mean? Please help</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 13 Jan 2023 22:53:25 GMT https://forum.bell.ca/t5/mobility/mobile-network-state/m-p/13233#M1492 James1984 2023-01-13T22:53:25Z https://forum.bell.ca/t5/mobility/mobile-network-state/m-p/13269#M1493 <P>Hi there <a href="https://forum.bell.ca/t5/user/viewprofilepage/user-id/758103437">@James1984</a>.</P> <P>Welcome to the Community.</P> <P>For the Community to be better able to assist, we'll need to ask you to provide us with more details.</P> <UL> <LI>As you just got a new phone, have you activated your new SIM? Are you trying to use your old SIM?</LI> <LI>When putting your SIM into an old phone, are you still disconnected?</LI> <LI>Have you checked that your APN settings are correct? If they aren't, have you reconfigured them? If you're uncertain as to how, check out our page on <A href="https://support.bell.ca/mobility/smartphones_and_mobile_internet/configure_mobile_devices_for_bell_mobility_network" target="_blank" rel="noopener">How to configure my mobile devices to connect to the Internet on the Bell Mobility network<IMG style="display: inline; padding-bottom: 5px;" src="https://stage-forum.bell.ca/html/assets/Accessiblity_Arrow.png?version=preview" border="0" alt="Opens in a new tab or window" /></A></LI> <LI>If none of these have worked, have you spoken to Tech Support?</LI> </UL> <P>Looking forward to hearing back from you.</P> Sat, 14 Jan 2023 13:16:06 GMT https://forum.bell.ca/t5/mobility/mobile-network-state/m-p/13269#M1493 BellKris 2023-01-14T13:16:06Z