topic Re: data 3G instead of LTE in Mobility

data 3G instead of LTE

kandy22 — Thu, 06 Apr 2023 11:53:07 GMT

everytime i turn my data on it goes to3G instead of LTE so my data does not work at all anymore. i’ve tried restarting and updating my phone and nothing has helped. any suggestions?

Re: data 3G instead of LTE

BellKris — Wed, 12 Mar 2025 18:49:46 GMT

Hi there @kandy22, and welcome to the Community.

For the Community to be better able to assist, we'll need for you to provide more info:

Have you tried removing and re-inserting your SIM?
Have you tried inserting your SIM into another phone and seeing if the issue persists?
Is it only your data being affected, or your calls and SMS too?
How recently did this start happening?
Is this happening only indoors, outdoors, or both?
Have you contacted our technical support team to review your concern?

We'd also recommend taking a look at our How To on Troubleshooting data connectivity for more tips.

Looking forward to hearing back from you.

Mobile data not working after daylight savings time change

Dpyee — Mon, 10 Mar 2025 13:54:58 GMT

After the time change my mobile data doesn't work. I did all the easy fixes like network reset, airplane mode and restart phone tricks but it still doesn't work. How should this be fixed?

Re: Mobile data not working

BellAntonie — Wed, 12 Mar 2025 18:56:39 GMT

Hey there @Dpyee ,

Welcome to the community and thanks for your post.

We wanted to start by saying great troubleshooting attempts. We also invite you to review and test the other mentions and review the link above on this thread.

Let the community know if you have more questions.