topic Re: Call audio not working in Mobility

Re: Call audio not working

Angelito007 — Tue, 28 Mar 2023 16:01:54 GMT

Tried using 2 different phones, when i do calls or recieve a call, the other person can hear me, BUT dont hear them. Switched to my other phone, same thing happens. Any one expererienced similar issue? What did you do to solve the issue? Thanks

Re: Call audio not working

BellAntonie — Thu, 30 Mar 2023 18:10:35 GMT

Hey there @Angelito007 ,

Welcome to the Community and thanks for your post.

As the Community is a peer to peer assistance channel, we do not have direct access to your account and more information will be needed;

What is the make, model and OS/IOS version of your phone?
Have you tried a simple restart and resetting your network settings?
How many reception bars are showing on your screen?
What troubleshooting steps have you tried so far?
Have you contacted our technical support team to open a ticket? If so what did they tell you?

Looking forward to hearing back from you.

Re: Call audio not working

Tboss — Sat, 01 Apr 2023 12:11:47 GMT

I am currently experiencing exactly the same thing. I ported from Telus to Bell on the 21st of March. For more than a week now I have been experiencing this

Re: Call audio not working

jyao039 — Sat, 01 Apr 2023 20:53:33 GMT

same issue, from Fido to Bell recently.

Re: Call audio not working

Angelito007 — Sun, 02 Apr 2023 11:24:00 GMT

From fido to bell too. I have an S23 and tried restarting my phone whenever it happens like a Bell store suggested. I have full bars and 5G when it happens.

Re: Call audio not working

BellKris — Mon, 03 Apr 2023 12:44:19 GMT

Hi there @Angelito007. Thanks for the info.

We wanted to check in and see if you were still having issues with your call audio. If so, had you taken the time to speak to Tech Support and made a ticket?

Otherwise, @jyao039 and @Tboss, could you take a look at the questions asked by @BellAntonie above and share more information so the Community can better assist?

Looking forward to hearing back from everyone. 🙂

Re: Call audio not working

Angelito007 — Mon, 03 Apr 2023 23:12:53 GMT

Hi! So far, after restarting maybe for the 15th times, my call audio seems to be working fine. Thanks

Re: Call audio not working

jyao039 — Wed, 05 Apr 2023 15:54:24 GMT

fold 4- latest android
yes i've restarted a million times because its the only thing that makes it work temporarily
full bars 4g LTE+

Re: Call audio not working

jyao039 — Wed, 05 Apr 2023 15:54:37 GMT

still not working for me, this is ridiculous

Re: Call audio not working

BellAntonie — Tue, 06 Jun 2023 13:17:53 GMT

Thanks for the details @jyao039 ,

Can you also share the following details;

What troubleshooting steps have you tried so far?
Have you contacted our technical support team to open a ticket? If so what did they tell you?

I've done some digging and found that other Samsung Galaxy Fold users have been experiencing the same issue.

I've also found a few articles on the Samsung website that could be helpful; Check out How to fix audio and microphone issues on your Galaxy device and What to do if your microphone or speaker is not working properly

Looking forward to hearing back from you.

Samsung Galaxy fold 4 microphone issue

JayBob97 — Tue, 06 Jun 2023 13:04:10 GMT

Just got a galaxy fold 4 and people can't hear me talking back to them. I hear them fine. So upset ...