topic New phone delivered today in Mobility

New phone delivered today

Moonman — Fri, 07 Apr 2023 07:19:30 GMT

After many issues with UPSvabd the delivery of the new s23 ultra. The new phone showed ip today. So excited i I open it up to check it out. Only to find the back screen is cracked. What should I do. The last experience delivery went terrible. I really would like to have a non broken phone when I open the box I've been trying to get ahold of your care center but not successful! Please help me find prompt resolution on this matter..

Re: New phone delivered today

BellKris — Fri, 07 Apr 2023 11:46:41 GMT

Hi there @Moonman, and welcome to the Community.

You'll need to return the phone to the original point of sale, which in your case would mean shipping it back to us. Take a look at our support page on How do returns and refunds work?then click on Returning your Bell Mobility device and scroll down to To return a newly purchased device for further instructions.

Let us know if you have any further questions.