topic Esim LOST. No network, no SMS, no nothing. Pixel 6, BYOP, new customer in Mobility

Esim LOST. No network, no SMS, no nothing. Pixel 6, BYOP, new customer

Taarnak — Fri, 11 Aug 2023 12:18:02 GMT

Hello,

Last night I transferred my phone number from Koodo to Bell. I opted for the eSim option.

Not sure what I did wrong but now I'm stuck using WiFi only. I tried 3 different ways to connect to Bell network and they all fail. (Chosing Bell network, scanning the QR code and entering the code manually)

I talked to support on the phone, by chat and even in store (end of shift last night) but no one could help me so far.

Did I lose my phone number for good?

Re: Esim LOST. No network, no SMS, no nothing. Pixel 6, BYOP, new customer

Taarnak — Fri, 11 Aug 2023 14:12:09 GMT

Finally got some great service in store. Replaced it with a good old sim card.

eSIM seems like a lot of trouble.

Re: Esim LOST. No network, no SMS, no nothing. Pixel 6, BYOP, new customer

WelshTerrier — Fri, 11 Aug 2023 14:16:36 GMT

Here is a link that may assist you? Hopefully, you have followed these steps & you did not cancel your service before Bell did the transfer. If you did, you may need to contact Bell Mobility to activate a new service. Their number is 1-800-667-0123 or *611 from any Bell mobile device

Only active numbers can be transferred, so don't cancel your current service before you transfer it. Bell will take care of cancelling your service with your old service provider when & if the transfer is complete.

https://www.bell.ca/Mobility/Transfer_cell_phone_number_to_Bell#:~:text=Once%20you%20receive%20your%20new,from%20your%20previous%20service%20provider.