topic Can’t send International SMS in Mobility

Unable to receive SMS from international number

Witek — Sun, 09 Jul 2023 19:38:57 GMT

Hello,

I am not receiving SMS from international number (Poland), but can receive other sms texts. The other carrier from the outgoing provider (Orange) that SMS was send properly

Re: Unable to receive SMS from international number

BellAntonie — Fri, 01 Sep 2023 19:39:47 GMT

Hey there @Witek,

Welcome to the Community and thanks for your post.

In order to best assist, a few more details will be needed;

Are the failed receipt only occurring with the one contact?
Have you verified the phone number to ensure it is entered correctly with the correct country code?
What error message is your contact receiving when attempting to send you a text?
Does your contact receive the text messages that you send them?
Are you able to make and receive calls to the number in question?
Have you got in touch with our technical support team to open a ticket?

Looking forward to hearing back from you.

Can’t send International SMS

KenChow — Wed, 30 Aug 2023 16:59:44 GMT

Hello,

I’m using android and found that unable to send SMS to another country but no problem for the SMS to Canada.
Can anyone help ?
As I know , Bell, Virgin and Lucky are using the same network , I tried all SIM cards but still not able to send SMS to other country