topic I cannot use 5G in Mobility

What happened to 5G?

Michael3 — Fri, 19 May 2023 23:00:53 GMT

I recently upgraded to Apple 14 from Apple 12 and wonder why I had 5G on the Apple 12 and not on the Apple 14

Re: What happened to 5G?

BellKris — Sat, 20 May 2023 12:07:29 GMT

Hi there, @Michael3. Welcome to the Community.

While your phone itself may support 5G, it's important to keep in mind that your monthly plan also needs to be 5G enabled for you to make use of the speeds. When you upgraded your phone on a new contract, you would've needed to change your plan as well, hence the change in 5G access.

When you look at your plan details in MyBell, does it say "5G Access", or "No 5G Speed"? If the latter, you do not have a 5G plan and would need to change to have access to 5G again.

Looking forward to hearing back from you.

I cannot use 5G

Dev — Mon, 16 Oct 2023 20:10:24 GMT

After upgrading to a newer device the plan the showed was with 5G connectivity but after a while the agreement shows that no 5G connectivity