topic Re: How to stop the extra data fee I am being charged? in Mobility

Delete can us/int Text messaging

RobG — Tue, 14 Feb 2023 05:40:01 GMT

How do I delete the add on feature for 500 Canada US/Int text messaging

Re: Delete can us/int Text messaging

BellAntonie — Thu, 16 Feb 2023 20:40:19 GMT

Hey there @RobG,

Welcome to the Community and thanks for your post.

We have a great How to article that will help you manage your add-ons. Check out How to change your Mobility rate plan and add-ons with the MyBell app to learn more.

Let the Community know if you have more questions.

How to stop the extra data fee I am being charged?

User071 — Mon, 06 Nov 2023 23:29:29 GMT

I think during the summer I added extra data but thought it was a one time thing. I now see I am being charged monthly. How do I stop it. The "management " feature on my bill only allows me to ADD features.

Re: How to stop the extra data fee I am being charged?

WelshTerrier — Tue, 07 Nov 2023 12:19:34 GMT

Which mobility plan do you have? Is this a Pre-paid plan that you added additional data to?

Depending on your Prepaid setup, you can add or change texting, data and calling features. You can choose to make theses changes via the app or by logging in to MyBell with your web browser. I have included both methods for your consideration.

Update your add-ons now

MyBell app

Launch the MyBell app on your device.
Touch your phone number.
Scroll down to Add-ons and touch Manage.
For example, add or remove Data.
Touch Data.
Select a data feature and touch Review changes.
Touch Submit changes.
The data feature has been changed.

See the tutorial: Managing your add-ons

MyBell (Web)

Log in to MyBell.
Scroll down to and select Add/remove add-ons.
Select the add-on you want to add or remove and select Continue.
Review your changes and select Submit.
Your add-ons have been updated.