topic Re: Roaming in USA in Mobility

Issues Roaming in the USA

Dm2 — Fri, 15 Mar 2024 14:00:38 GMT

Hi everyone.

Any ideas why my cellular data isn’t working in particular USA state? When I travel to IL my data stops working. I have had a temporary fix by switching from ATT roaming to Tmobil. But now it seems that I cant use my data despite I switch to any other US operator. Have tried everything. Reset my network settings, turn off my phone, remove sim.

There is no problems in any other state or province. Only Illinois

Re: Roaming in USA

BellAntonie — Sat, 13 Jan 2024 19:19:33 GMT

Hey there @Dm2 ,

Welcome to the Community and thanks for your post.

As you are traveling and are outside of Canada, we can't guarantee service in all roaming locations. As per your description, you are manually selecting the local networks where you're located and it is the right thing to do (depending on local network traffic, you may need to repeat the step several times until you capture a working network).

iOS / iPhone:

From your Home screen, tap Settings
Tap Cellular
Tap Cellular Network or Network Selection
Tap the Automatic switch to turn off
Once available, networks will appear. At this point, you may select your desired local carrier.

Android / Samsung:

From your Home screen, swipe down and tap the Settings icon in the top right
Tap Connections
Tap Mobile networks
Tap the switch to turn Select automatically off
Once available, networks will appear. At this point, you may select your desired local carrier.

Let the Community know if you have more questions.

Re: Call immediately fails while roaming in US

Dave_Ings — Mon, 08 May 2023 01:18:07 GMT

My wife’s phone just experienced this *exact* problem in the USA. Turning off automatic network selection, and forcing a switch from ATT to T-Mobile, as you suggest, fixed the issue. Oddly, my phone was working fine on Automatic / ATT even though hers was not.

Is there a simple explanation for what causes this non-obvious problem?

US roaming not working

ijtoro — Sat, 14 Oct 2023 11:47:24 GMT

Im in the USA . I can not make or receive phone calls including contacting Bell . I pay for roaming in the USA .

I'm in the USA . I can not make or receive phone calls. I pay for roaming in the USA

jiggles19c — Fri, 13 Oct 2023 21:51:43 GMT

Hi all,

I switched phones from Samsung to Ulefone Armor X6.
Had my wife register the new phone and it works great in Canada.
Tried using it in the USA but I couldn't make or receive calls. Text messages and internet access was all good.

Went to the local Bell store only to be told my phone needs to be 5G capable because ALL of the US has stopped using 4G and lower. Last info I found states that the 5G transition will be in effect sometime in 2030.
Also checked that this phone was compatible with US carriers. ( It is ).

Funny that my colleague's IDENTICAL phone works but not mine.
Compared all the settings and they're identical. Is it because he's with Videotron ?

Getting really tired of this BS Bell keeps pushing instead of finding and fixing the issue.
Or should I just go to Videotron ?

If anyone can help I'd appreciate it.....

Thanx

Re: I'm in the USA . I can not make or receive phone calls. I pay for roaming in the USA

John2 — Wed, 25 Oct 2023 00:19:53 GMT

I'm having an issue with my Android phone in the USA also, It's a 4G compatible........I figure this might be the problem because of the changes going allowing only 5G compatible phones to work properly, My question is the following, can I buy an Android phone in the USA and insert my Canadian sim card into it? Will the phone work??

Any info would be appreciated.....

John2

No network issue

Rashpal — Sat, 11 Nov 2023 15:43:22 GMT

I am in bakersfield us having issue with network their is no network on my fon.

I tried almost everything. Like sim slot change fon restart and everything.

Please help me out .

Re: Roaming in USA

Gump — Mon, 27 Nov 2023 01:12:59 GMT

I am having the same issue. ATT does not allow calling but it appears to be the preferred network for Canadian phones. When i do manual seletion and select TMobile everything works fine except that i get disconnected from them many times in a day and I have to manually reconnect. If you miss the notification of the disconnect, ot if you are driving, you can go quite a while without service. And when i do reconnect the TMobile signal is very strong so I am confused as to why it is happening. Is there some way for me to change the default network to be TMobile so i could set the Auto Connect? I have a Samsung.

Roaming US Issues

Randy12 — Sat, 13 Jan 2024 19:15:00 GMT

Currently in the U.S. Hi. my older Samsung S7 cell phone is not accepting or making calls. I can text.

Re: Roaming US Issues

WelshTerrier — Sat, 13 Jan 2024 20:02:26 GMT

Can you elaborate & provide further details? Mobility plan? Prepaid or Post paid? Roaming on & activated? Cellular coverage network & number of bars, etc. Checked your device phone & data setting? Airplane mode off? Device OS & Apps are all up to date? Have you tried doing a complete power off & back on for your device?

Let us know & we will endeavour to assist you.

Re: Roaming US Issues

Gump — Sun, 14 Jan 2024 10:12:13 GMT

Hello Welsh Terrier:

Mobility plan? Yes
Prepaid or Post paid? Yes
Roaming on & activated? Yes
Cellular coverage network & number of bars, etc. Yes, Bars varied by location but some areas had full bars
Checked your device phone & data setting? Yes
Airplane mode off? Yes
Device OS & Apps are all up to date? Yes
Have you tried doing a complete power off & back on for your device? Yes

I have received a suggestion from the local chat support which I am not sure that I tried. They suggest a reboot of the phone after changing the Carrier. They suggest that this will change the default carrier and that will allow me to return to the Auto Reconnect setting. I plan to try this on my next trip, it does not fix the issue I am having with the ATT network but hopefully this will fix the issue of having to manually reconnect to the TMobile network so frequently.

Do you have any thoughts on this suggestion? I will add a reply once I have had a chance to test.

Gump

Re: Roaming US Issues

WelshTerrier — Sun, 14 Jan 2024 13:34:13 GMT

Bell can't guarantee service in all roaming locations. Have you contacted Samsung support? I have followed up & checked with Samsung online support & I could not find anything suggesting a reboot. I can not disagree with the suggestion that you were given to reboot. It may or may not work. The only way to find out will be for you to try it next time.

As you indicated in your earlier post last November 26th., you are manually selecting the local networks where you're located and it is the right thing to do (depending on local network traffic, you may need to repeat the step several times until you capture a working network). I can appreciate that the selected carrier may also change any number of times if you travel any amount of distance. I just do not have a quick fix for this.

Android / Samsung:

From your Home screen, swipe down and tap the Settings icon in the top right
Tap Connections
Tap Mobile networks
Tap the switch to turn Select automatically off
Once available, networks will appear. At this point, you may select your desired local carrier.

Thanks for the update.

Take care

Out of country and phone only displays SOS

Ijd836 — Fri, 05 Apr 2024 12:16:56 GMT

I'm out of country and phone only displays SOS

Re: Out of country and phone only displays SOS

WelshTerrier — Fri, 05 Apr 2024 10:18:42 GMT

Welcome to the Community and thanks for your post.

Can you elaborate & provide further detaills? Which device do you have? Which mobility plan do you subscribe to? Monthly or Pre-paid? Do you have an outstanding account balance and / or is your account topped up? Which country are you in? Does your device support the country you are trying to use it in?

This can be a result of a few different things, however the majority of the time it's simply due to your phone randomly disconnecting from the network. A quick fix is to fully power off your phone and wait a few minutes and power it back on again. If it doesn't resolve the issue, check your MyBell profile to review your status and seek out assistance if needed.

You can contact Bell at: 310-BELL or 1-866-310-BELL or *611 from any Bell mobile device or by internet Chat at: Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Thank you for contacting the Bell Community Forum.

Take care

Re: Out of country and phone only displays SOS

Ijd836 — Fri, 05 Apr 2024 14:07:18 GMT

currently in California. My phone only works partially. iPhone 15pro. Monthly subscription and all paid up.

Roam Better

Campbell — Mon, 08 Apr 2024 14:22:27 GMT

I have roam better. Arrived in the USA from Canada yesterday. I have no data except in wifi. My iPhone will not let me turn on data roaming.

Carrier

Carrier Help — Tue, 23 Apr 2024 16:05:47 GMT

I am currently travelling in the USA and I can't get any carrier on my iphone 15. My phone is stuck in SOS mode. This phone is only 2 weeks old. My previous iphones automatically picked up a carrier once I left Canada and entered the USA. I even went to an Apple dealer in the US and they couldn't fix it. Any help would be appreciated.

Issues Roaming in the USA

Gurwinder Brar — Mon, 13 May 2024 11:07:41 GMT

My network not working my call and internet not working I am stuck in road in USA please help me

Re: My network not working

dks — Mon, 13 May 2024 11:03:00 GMT

Without more information it is hard to diagnose your problem. If you are in an emergency situation, call 911. If you are able to post here, your internet appears to be working.

Issues Roaming in the USA

Dreadi — Mon, 13 May 2024 19:11:08 GMT

From Canada and I do have the US/CND plan: just landed in Minneapolis from Saskatchewan and I can not make nor receive calls how can I rectify this issue?