Used 20GB in 3 days

Mikasoph — Mon, 08 Jan 2024 04:42:56 GMT

I just bought my monthly 20GB plan 3 days ago and it already says I am almost reaching the limit. I think it is physically impossible to use this much data in 3 days. Is there some way you can look into this?

Thank you

Re: Used 20GB in 3 days

CB79 — Mon, 08 Jan 2024 12:01:56 GMT

Are you streaming any shows or movies? Standard definition is around 400MB an hour while HD is anywhere from 1GB to 3GB+ per hour.

Re: Used 20GB in 3 days

WelshTerrier — Mon, 08 Jan 2024 14:00:13 GMT

It is not physically impossible to use that much data in 3 days. Just the opposite. May I suggest that you have a look at your device Settings > Cellular. Each manufacture has similar setting. They might be slightly different, but all of them have settings to control your data usage.

I will use an Apple device as an example only. Go to Settings > Cellular. You can view all of your Apps by Name & by Usage You will see exactly what is using your data. You can decide what to turn or turn off.

You can also reset the Statistics & track on a going forward basis.

Have a look at your Software Update. Go to Settings > General > Software Update > Automatic Updates. You do not want to iOS updates cellular data.

Are you updating your Apps using cellular data or Wi-Fi?

Have you checked your TV, Video, Music & streaming App settings? Standard vs. Best Video quality. Video settings? Downloads? Photos & picture sending & receiving?

I could go on & on. You need to become completely familiar with your device settings & make a conscious decision on which apps will be using cellular data.

Thank you for reaching out to the Bell Community Forum.

Take care.

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Used 20GB in 3 days

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