topic Re: Wifi calling on iPhone XR 17.2.1 in Mobility

Wifi calling on iPhone XR 17.2.1

Dodgeram345 — Mon, 15 Jan 2024 13:06:56 GMT

I have updated my iPhone XR to 17.2.1 , and now my wifi calling isn’t working, when I try to enable wifi calling it say there is an error

Re: Wifi calling on iPhone XR 17.2.1

BellKris — Tue, 16 Jan 2024 19:05:57 GMT

Hi there, @Dodgeram345. Welcome to the Bell Community, and thanks for your post.

There was a known issue over this most recent weekend with Wi-Fi Calling for certain existing users, producing an error as you describe. Had you previously spoken to Tech Support to open a ticket for investigation to confirm if the issue you had been experiencing is the same? If so, have you since followed up with Tech Support and/or tried setting Wi-Fi Calling up on your phone again?

Looking forward to hearing back from you, and let us know if you were still in need of assistance.

Re: Wifi calling on iPhone XR 17.2.1

Dodgeram345 — Tue, 16 Jan 2024 20:36:08 GMT

Hi , yes I spoke to bell support and they said a lot of people had the same issue , and it was resolved today , thanks for your follow-up

Re: Wifi calling on iPhone XR 17.2.1

PamelaCap — Wed, 07 Jan 2026 17:46:19 GMT

When I try to enable WiFi calling on my iPhone 12 (iOS 26.2) and I input my emergency address, it won’t let me fill in the country and save. I get a pop-up with Canada (correct) as the only option, then I hit OK (tried more than 10 times), but the country doesn’t fill in.

I’ve rebooted my phone and called tech “support.” They opened a ticket and said it would take three to five business days (?!) for an “investigation” and callback. I’m at home, two metres from my Bell modem, good WiFi signal (but only two bars on cellular signal).

Re: Wifi calling on iPhone XR 17.2.1

BellAntonie — Fri, 09 Jan 2026 19:39:04 GMT

Hey there @PamelaCap ,

Welcome to the community and thanks for your post.

These kinds of hiccups can occur from time to time and we're glad to hear that you have spoken to our technical team and a ticket has been opened.

Let the community informed of the outcome of your concern.

Re: Wifi calling on iPhone XR 17.2.1

PamelaCap — Fri, 09 Jan 2026 19:46:02 GMT

Bell escalation just repeated the steps. I called Apple Support. While they said this is a Bell issue, because they’re providing the WiFi calling and the forms, they did resolve the problem. Even though Canada was the only country option, I had to click on it and get a check mark before clicking OK. It’s connected now.

Re: Wifi calling on iPhone XR 17.2.1

WelshTerrier — Sat, 10 Jan 2026 11:10:35 GMT

Good Day & Welcome.

@PamelaCap Thank you for updating the community by letting us know that your call to Apple Support has resolved your Wi-Fi calling issue.

Take care.