topic Re: sim card issue ? or account issue ? in Mobility

No service only SOS

Ang — Tue, 29 Nov 2022 17:35:55 GMT

Had service this morning then went to SOS.

Re: No service only SOS

BellAntonie — Thu, 01 Feb 2024 14:17:11 GMT

Hey there @Ang,

Welcome to the Community and thanks for your post.

This can be a result of a few different things, however the majority of the time it's simply due to your phone randomly disconnecting from the network. A quick fix is to fully power off your phone and wait a few minutes and power it back on again. If it doesn't resolve the issue, check your MyBell profile to review your status and seek out assistance if needed.

If the issue persists, check out our Mobility How To section to learn more about tips and tricks when faced with network issues.

Give it a try and keep us posted if you still have any issues.

SOS

DebRK — Tue, 11 Jul 2023 19:53:09 GMT

I just put my new SIM card in the phone and transferred my data, but I only see SOS in the right hand corner. Help!!!

Re: SOS

WelshTerrier — Tue, 11 Jul 2023 21:26:34 GMT

Power your mobile phone off. Remove the SIM. Power you device back on. Make sure you do a full reboot. Install the SIM when the device is completely powered off.. Power on & check your device. It should work. Failing this, go back to where ever you purchased your SIM & have them check it out.

iPhone 14 plus stuck in sos mode

BBrandon — Mon, 18 Sep 2023 13:02:23 GMT

My new 14 plus is stuck in SOS mode..

how do I get back to normal cellular mode?

Re: iPhone 14 plus stuck in sos mode

WelshTerrier — Mon, 18 Sep 2023 14:39:08 GMT

Try the following two procedures on Apple iPhone 14plus:

1. Turn off iPhone

iPhone with Face ID: Simultaneously press and hold the side button and either volume button until the sliders appear, then drag the Power Off slider.
iPhone with the Home button: Press and hold the side button, then drag the slider
All models: Go to Settings > General > Shut Down, then drag the slider.

2. Force restart iPhone

If iPhone isn’t responding, and you can’t turn it off try forcing it to restart.

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the side button.

sim card issue ? or account issue ?

Paul C — Fri, 26 Jan 2024 17:49:44 GMT

when i moved my sim card from a iphone xr and over to iphone 11 it does not connect to the bell network . This phone was previously on a Telus network but there is no lock on the phone , it is open . all i get is SOS connection . This might be something to do with my account be an grandfather account . Last time i tried upgrading with this same sim card i went from exact same iPhone xr to a Samsung s21 and had similar issue trying to connect to bell's 4g or Lte The sim would not connect . The plan i currently have is a very old plan it might have something to do with it ? but not sure why it will work with older iPhone xr on a 3G network .

Re: sim card issue ? or account issue ?

WelshTerrier — Fri, 26 Jan 2024 19:33:43 GMT

The following steps are intended for iPhone users. You can recreate these same steps for the make and model of the phone you are activating. E.g. Samsung, etc. (Power off/on)

Let's try the following:

Power your mobile phone off. Remove the SIM. Power you device back on.
Now turn off your device by simultaneously pressing and holding the side button and either volume button until the sliders appear, then drag the Power Off slider.
Reinstall the SIM while your device is powered off.
Restart your device. If it does not respond, do a force restart. Press and do a quick release of volume up & down buttons. Press & hold the side button until you see the Apple Logo appears.

You need to log in to MyBell with a web browser to verify whether you previously activated your new device. Go to & Select > Manage my device. If it is not active you need to: Select > Manage my SIM and device > Select > Transfer service to another device by following the prompts.

If you plan on transferring data from another device you can do so once your device is activated & the SIM is installed & recognized. I have included the following link to assist you in transferring data to your new device.

How to transfer data to your new device (bell.ca)

How to transfer my existing Bell Mobility service to a new SIM card or eSIM

Take care.

No service only SOS

Allie — Wed, 05 Jun 2024 11:24:02 GMT

I had service earlier in the day now my phone is in SOS mode. I’ve turned my phone completely off and rebooted it and it is still in SOS mode.

Re: Phone in SOS mode

WelshTerrier — Tue, 04 Jun 2024 23:01:03 GMT

Welcome to the Community and thanks for your post.

Can you elaborate & provide further detaills? Which device do you have? Which mobility plan do you subscribe to? Monthly or Pre-paid? Do you have an outstanding account balance and / or is your account topped up? Are you using your device within Canada? If not, does your device support the country you are trying to use it in?

You can contact Bell at: 310-BELL or 1-866-310-BELL or *611 from any Bell mobile device or by internet Chat at: Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Thank you for contacting the Bell Community Forum.

Take care

Re: Phone in SOS mode

Allie — Tue, 04 Jun 2024 23:34:26 GMT

Thank you. I got my phone working. I had to take the SIM card out, wait a bit and then put the SIM card back in.

Re: No service only SOS

n123 — Mon, 02 Mar 2026 11:33:10 GMT

My phone recently died and I tried to put my physical SIM card into another handset (also from bell). It is showing “no service” - I’ve tried my last 2 previous handsets (both from bell) and the SIM is not connecting. What can I do to fix this?

Re: Transfer SIM

WelshTerrier — Mon, 02 Mar 2026 09:10:43 GMT

Good Day & Welcome.

You should be able to move your SIM card to another phone providing the phone you are moving to is compatible.

If your Bell SIM shows "SOS" or "No Service" after moving it to another phone, it is likely due to a network provisioning delay, a locked device, or poor signal. Restart the phone, toggle Airplane mode, and ensure the SIM is seated properly. If it persists, confirm the new phone is unlocked and that your account & device are properly activated. There could also be an issue with the SIM card itself. You can verify this by visiting a local Bell store and having the representative test your SIM card.

How to transfer my existing Bell Mobility service to a new SIM card or eSIM

For further assistance, you should call Bell Mobility Tech support at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

Re: No service only SOS

Fedup88 — Tue, 19 May 2026 19:23:49 GMT

I live in Northern Ontario and we do not have cell service it says SOS ! Can only text others who have an iPhone from my wifi. I went into town (20 mins away) and it worked there. Anyone know why? Can’t get any answers from the Bell website and of course I cannot make a call to ask anyone!!

Re: No service only SOS

Bigvee-TO — Tue, 19 May 2026 20:57:38 GMT

Did you have service prior to this? If so, check here for outages in your area.

https://support.bell.ca/Outage-Check

Other option would be to restart your phone.

Big-TO

Re: No service only SOS

WelshTerrier — Tue, 19 May 2026 22:33:32 GMT

Good Day & Welcome

This can be a result of a few different things, however the majority of the time it's simply due to your phone randomly disconnecting from the network.

Have you tried to restart your phone? It sounds simple but sometimes turning your phone off and on is all you need for a fresh connection to the network. Make sure your phone is on the most up-to-date operating system.

Verify these basic settings on your device:

Turn airplane mode on and then off.
Turn Wi-Fi off to ensure you're testing the mobile network.
Make sure mobile data connectivity is enabled.
Check that your network mode is set to automatic.
Confirm you have network coverage in your current location.
Ensure you haven’t used all of your monthly data or exceeded your maximum speed data limit.

If none of these steps' work, you may need to get a little more technical. These steps can vary depending on your phone model.

Please check out this full list of data troubleshooting steps for more detailed instructions.

Are you in a location where you might be able to have access to a Wi-Fi network? If you can obtain a mobile signal from within your location and or a nearby location & you have access to a Wi-Fi network, you may be able activate Wi-Fi calling on your mobile device.

Take care.