Cannot call any landlines from my cell phone

Megan R — Mon, 26 Feb 2024 16:26:07 GMT

I try to call a landline from my cell phone and it does not ring at all and doesn't connect the call. All I hear is my own voice echoing back and the occasional clicking. The call eventually gets shut down citing a "network error". I powered off and restarted my phone and it still does not work. It does not appear to be a network issue, as I had my co-worker try calling a landline from his bell network cell and he was able to get through.

Re: Cannot call any landlines from my cell phone

WelshTerrier — Mon, 26 Feb 2024 17:28:58 GMT

Let's have a look at the following ideas & suggestions that may help in solving your problem:

Is this Monthly or Pre-paid mobility plan?
Did you purchase this device from Bell?
Is this a new mobility account?
Are you porting your number from another carrier?
Is this an account transfer or device upgrade?
Have you done a full power off of your device?
Have you removed the SIM & reinserted it after powering your device off?
Can you view your account & device in MyBell > Mangae my device. Is the information up to date?
Have you checked for iOS / OS update?
Are your apps up to date?
Have you called anyone at Bell Mobility Customer Services > Tech support?

If not, please reach out to Bell Mobility Customer Service by calling: 1 800 667-0123 or dial *611 from any Bell mobile device.

Thank your contacting the Bell Community Forum. If you require further assistance do not hesitate to reach out once again.

Take care.

topic Cannot call any landlines from my cell phone in Mobility

Cannot call any landlines from my cell phone

Re: Cannot call any landlines from my cell phone