topic Re: SMS delays / duplicates in Mobility

SMS delays / duplicates

Mare — Tue, 19 Sep 2023 12:16:50 GMT

Yesterday morning my messages were fine - sent quickly and properly. Then half way through the day it changes - SMS messages specifically (MMS texts didn't seem to have this problem) - it would take a long time to send, and the recipient would receive it 3-4 times. I did a full factory reset on my phone but it didn't help at all.

Re: SMS text messages taking a long time to send, and then the recipient gets 3-4 copies of the text

BellKris — Sat, 25 Mar 2023 11:18:01 GMT

Hi there @Mare, and welcome to the Community.

We wanted to check in and see if you were still having issues with your text messages. If so, could you share some more info?

Do you see any trend in the people that you're having issues messaging? Are they with different providers, or in different areas?
Are you using Google Messages or iMessage, or a third party app (WhatsApp, Messenger, Telegram, etc)?
Are you seeing a significant drop in the amount of bars you have for reception? Dropping from 4 or 5 bars to 1 or 0, for example.
You mentioned your MMS messages appear to be sending fine. Is your data connection overall and calls unaffected?

We'd also recommend taking a look at our support page on Troubleshooting text, picture and media messaging for more tips.

Looking forwarding to hearing back from you.

Re: SMS text messages taking a long time to send, and then the recipient gets 3-4 copies of the text

Mare — Tue, 28 Mar 2023 22:42:48 GMT

After about 48 hours the issue fixed itself on its own. Very strange, but at least it's working again. Thanks

Re: SMS text messages taking a long time to send, and then the recipient gets 3-4 copies of the text.

Marc-André — Wed, 29 Mar 2023 01:30:04 GMT

A good option is to restart the phone times to times, I got plenty of costumers saying that they haven't ever restarted the phone or dared to turn it off in a 5 months timeframe, and most of the time, touch, sms or navigation through the phone is a repetitive problem they have.

Re: SMS text messages taking a long time to send, and then the recipient gets 3-4 copies of the text.

Logg — Sat, 16 Sep 2023 00:04:38 GMT

My husband and I are on the same.plan with our daughter. It takes over 1 minute for texts to go through between my husband and I. It's instant messaging between our daughter and both my husband and I. I cannot figure out why! Help!

Text messages not going through and ipdetails not getting recorded on bill

Debor — Sat, 16 Sep 2023 20:02:40 GMT

Hi, I need some perspective here. It seems only the messages between my husband and I are getting delayed and only when he’s downtown Toronto. It doesn’t matter if I’m with him or not they still get delayed. Apparently today they were delayed for over two hours. I’m actually not believing him but I am still posting here to find out if anyone else has had this problem to give him the benifit of doubt also for a good 12 hours last week Saturday when he was in the same place not one of my texts going to him or anything on his phone or my phone or between the kids and him actually showed up on the itemized bill can you please someone tell me if I’m being duped here or if this is actually a problem that happens but I hate to think there’s something nefarious going on on his part as my husband doesn’t have a good track record. I’d like to give them the benefit of the doubt and trust him but he doesn’t seem to want to prove that the problem is A system problem.

Can this be happening if he’s been forwarding to another phone card or something? I just have a hard time believing that two solid hours of no texts going through is a thing in a major metropolis. My husband is working down at Saint Lawrence market on Saturday and it seems to be the only time we have a problem. Mu messages to other people downtown or where I am in rural area are going through normally.

Re: SMS text messages taking a long time to send, and then the recipient gets 3-4 copies of the text.

BellKris — Mon, 18 Sep 2023 11:58:12 GMT

Hi there, @Logg. Welcome to the Bell Community.

We wanted to check in and see if you and your husband were still experiencing issues with your text messaging. If so, could you take a look at the questions and tips asked earlier in the thread and provide further details? Any more information you can provide would greatly assist the Community in providing assistance, as well as for any future investigation if need be.

Looking forward to hearing back from you.

Re: Text messages not going through and ipdetails not getting recorded on bill

BellAntonie — Mon, 18 Sep 2023 20:57:07 GMT

Hey there @Debor ,

Welcome to the Community and thanks for your post.

As the Community is a peer to peer assistance channel, it would be hard to determine the cause of the delayed texts. However, it could happen due to different scenarios.

In order for the Community to help wherever we can, some extra details will be needed;

Have you tried sending a text message to another Bell Mobility customer to see if the same issue occurs?
Are other services (phone calls or mobile data usage) affected when visiting the location?
Has the issue occurred at any other locations?
Are your phones updated to their latest OS/IOS versions?
What is the network selection in the network settings of your phones (4G/LTE/5G/5G+)?
Have you tried to simply restart your phones, as many times a fresh connection to the network is all your phone needs?
Have you contacted our technical support team to verify your concern and open a ticket if needed?

Looking forward to hearing back from you.

Is anyone from Alberta having a delay in sending text messages to another Bell customer?

M-M — Sat, 30 Sep 2023 14:56:45 GMT

My husband and I are long time customers, recently we have noticed that there is a delay when sending text messages to each other. If we send messages to other carrier customers there is no delay and works normally. Sometimes the delay will show in the body of the text as a 2 minute delay even if it was sent immediately after receiving the first text. My husband does travel to rural areas but, this happens even when we are in the city limits of Edmonton.

Our phones are the Galaxy 10 series, which we bought new, so I am hopping that the 5G switch over is the not the problem and we need to upgrade again.

SMS not sending reliably

SnowSet — Wed, 11 Oct 2023 15:00:53 GMT

Since switching to Bell, SMS' have never sent reliably. Messages will be in a state of 'sending" for some time then fail. Resending them does not help as the recipient gets multiple copies of the same message.

I've restarted my phone, reset network connection multiple times, factory reset my phone, and switched to using the default texting app. I have 4 bars of service basically anywhere I go. Phone is S20 FE 5G, so nothing ancient.

Any suggestions would be great!

Re: Troubleshooting text, picture and video messages on your Bell Mobility phone

MartyT — Fri, 26 Jan 2024 12:49:19 GMT

I received a string of text messages within a group 4 days after they were posted. Is there any explanation for this anomaly? Messages were posted on Monday and delivered over the afternoon Thursday.. This was within a family group of which I am a member, but did not post any messages as part of the string on Monday.

Not receiving incoming texts

RedOmega — Sun, 25 Feb 2024 00:31:41 GMT

I'm on a OnePlus Nord N10. I've reset my phone, I've turned airplane mode on and off. My wife has sent me three texts in the past two hours and I've received none of them. Earlier today my daughter texted me and I did receive it, but it was a half hour late. Any suggestions?

Re: Not receiving incoming texts

WelshTerrier — Sun, 25 Feb 2024 13:05:36 GMT

The OnePlus Nord N10 is not sold or supported by Bell Mobility. I can only offer the following ideas for your consideration.

Have you contacted OnePlus Canada support? Their web site has very limited information & support on their products. Support - OnePlus (Canada)
You mentioned doing a reset? Factory reset? Have you rebooted (full power off) your device recently?
Have you verified that your device OS is up to date?
SIM or eSim? > Try remove SIM & reinserting it?
Does your Wi-Fi work?

These are only suggestion that I can offer up with limited OnePlus Nord N10 knowledge.

Wish I could do more.

Thank you for contacting the forum.

Take care

Delayed text messages

Hobo Pete — Thu, 29 Feb 2024 12:31:44 GMT

I received a text for work today from yesterday at 12pm, at 6:30pm today. 30 hours too late. Super annoying. Maybe the winter storm has something to do with this?

I'm In Squamish.

Re: Delayed text messages

BellAntonie — Fri, 01 Mar 2024 21:15:42 GMT

Hey there @Hobo Pete ,

Welcome to the Community and thanks for your post.

We wanted to check in to see if the issue was still occurring or you haven't experienced delayed text messages recently? If so, we invite you to review the post and replies on this current thread to see if the information helped.

Keep the Community updated on the outcome.

Re: SMS delays / duplicates

catman42 — Sat, 06 Apr 2024 19:25:58 GMT

I am having the same problem message sent on Wed arrived today, whats going on???

Re: SMS delays / duplicates

BellKris — Tue, 09 Apr 2024 11:41:56 GMT

Hi there, @catman42. Thanks for your post.

We wanted to check in and see if you were still having issues with your SMS messages being delayed. If so, could you review the earlier questions asked by myself and @BellAntonie and provide further details at your earliest convenience? This will go a long way in making it so that the Community is better equipped to assist. 🙂

Let us know if you were still in need of assistance.

Re: SMS delays / duplicates

MartyT — Tue, 09 Apr 2024 12:05:31 GMT

Thanks for the follow-up. It appears this was a one of occurrence, the only problem I have had is incoming calls dropping mid-conversation. Because of the poor signal in my home I am using Wi-fi calling and assume the issue is caused by the switching from Mobile tower to wi-fi because of the dead zone . Annoying but livable.