topic Re: I upgraded my old phone but both phones are still working… in Mobility

I upgraded my old phone but both phones are still working…

Beancan — Sun, 23 Apr 2023 19:53:02 GMT

I upgraded my old phone but both phones are still working… how do I disconnect my old phone??

Re: I upgraded my old phone but both phones are still working…

BellAntonie — Tue, 25 Apr 2023 20:02:39 GMT

Hey there @Beancan ,

Welcome to the Community and thanks for your post.

In the instance that you upgraded and kept the same phone number, you simply need to turn off and remove the SIM card from your old phone and it will automatically disconnect itself.

Let the Community know if you have more questions.

Re: I upgraded my old phone but both phones are still working…

NEWBE — Sun, 30 Jun 2024 17:28:05 GMT

I changed my cell phone, but my account shows the old one and NOT the new one.

How do I update this ?

Re: I upgraded my old phone but both phones are still working…

WelshTerrier — Mon, 01 Jul 2024 10:36:39 GMT

Good Day.

If you upgraded and kept the same phone number, you simply need to turn off and remove the SIM card from your old phone and it will automatically disconnect itself.

You can also transfer your service to a new SIM by logging in to your MyBell web account. Select > Mobility service. Select > Manage My device. Follow > On screen prompts.

Please reference the following web link for further specific details & assistance.

How to transfer my existing Bell Mobility service

How to transfer my existing Bell Mobility service to a new SIM card or eSIM

Take care.