topic Re: How to transfer your service to a different SIM in Mobility

How to replace a lost, stolen or damaged SIM card

avin — Fri, 20 Sep 2024 17:12:14 GMT

Can i get a new sim card with a same no. in bell store, because my SIM card is lost… thanks

Re: Sim card lost

BellAntonie — Mon, 25 Jul 2022 21:09:40 GMT

Hey there @avin,

Welcome to the Community and thanks for your post.

We have a great support article titled How to replace a lost mobile phone and/or SIM cardthat will guide you to replacing your SIM card.

Let us know if you have any questions.

Info regarding lost Sim

10 — Wed, 06 Sep 2023 11:06:45 GMT

Hi everyone!

I lost my bell sim last night, it was in my other mobile. Now, when I call on that number, it rings means the mobile is on. But no one respond from that side. What should I do?

Re: Info regarding lost Sim

WelshTerrier — Wed, 06 Sep 2023 11:23:12 GMT

Visit a Bell Mobility location or contact Bell Mobility at: 1-800-667-0123 or *611 from any Bell mobile device. You need to have that SIM deactivated & replaced with a new SIM. There will be a service charge.

If you lost your other device as well, you should report this loss as well.

Re: Lost my phone

WelshTerrier — Wed, 06 Mar 2024 20:30:22 GMT

Have you contacted Bell Mobility & reported the lost phone? Have you contacted the local police & reported the lost device?

If you’ve lost your phone or tablet, or think it’s been stolen, log in to MyBell and suspend your service

as quickly as you can. This will help protect you from any unwanted usage.

If your mobile phone, tablet or mobile internet device is lost or stolen, it can be added to a national list for stolen mobile devices. Adding a device to the list will prevent it from being used on Bell’s network, and the networks of all service providers in Canada.

You should also contact Bell Mobility & have them transfer your service to another device: 1-800-667-0123

Details on what to do can be found in the support section of Bell.ca here:

https://support.bell.ca/mobility/smartphones_and_mobile_internet/how-to-add-my-device-to-the-nationa...

We invite you to also check out Lost or stolen Bell Mobility device? for more details.

Good luck! I hope you find it.

Take care

Re: How to transfer your service to a different SIM

TvViewer71 — Thu, 04 Apr 2024 04:39:09 GMT

It asks you to verify ownership by typing in a code that gets sent by sms. If your sim is lost, stolen, or damaged you can't get that code.

What then?

Re: How to transfer your service to a different SIM

WelshTerrier — Thu, 04 Apr 2024 10:44:42 GMT

Good Day.

Did you get a new Bell SIM card to replace a lost, stolen or defective one? It’s easy to transfer your Bell Mobility service to the new card in MyBell.

You will need to complete this by logging in to your MyBell account using any web browser.

You’ll need the 20-digit number printed on the SIM card, then select the web link that I have highlighted.

Update your SIM card number in MyBell
Put the new SIM card in your phone.

If you do not have access to a web browser by way of a computer, tablet, etc., you can visit a Bell Mobility location or contact Bell Mobility at: 1-800-667-0123 or *611 from any Bell mobile device. You will need to have your old SIM deactivated & your new SIM activated. There will be a service charge.

Let us know if you have any further questions.

Take care.

Replacing a lost sim card outside Canada

Najam — Mon, 08 Apr 2024 10:13:51 GMT

I am currently traveling outside Canada and I have lost my sim card. How do I get a new sim card with my current number?

Re: Replacing a lost sim card outside Canada

WelshTerrier — Mon, 08 Apr 2024 11:18:54 GMT

Good Day & Welcome to the Bell Community Forum/

It is unfortunate that you have lost your SIM card while travelling.

You should report it immediately to Bell Mobility customer service to avoid fraudulent charges. You can call Bell free of charge using these methods:

You can contact Bell while travelling abroad using the following numbers:

Chat with us
From a Bell mobile phone: +1 514 420-7748
From a landline phone in the U.S.: 1 800 667-7626

Note: the "+" represents the international dialling code. To get the "+" symbol on your mobile phone, hold the 0 key for a few seconds until "+" appears on the screen.

To order a replacement SIM card, you will need to login to MyBell from any web browser & select the following link:

SIM Cards for Cell Phones & Tablets | Bell Mobility | Bell Canada

If you have already reported the lost or stolen SIM card & you have received a new Bell SIM card to replace a lost, stolen or defective card, you need to transfer your Bell Mobility service to the new card. You can do this quickly and easily through MyBell.

You can do this by logging in to MyBell on the internet from any location that has secure access.

Take care.

Lost SIM card

Manhattan24 — Thu, 11 Apr 2024 01:14:21 GMT

I'm in Australia and I lost my Bell SIM card. Who can help me?

Re: Lost SIM card

Manhattan24 — Thu, 11 Apr 2024 09:38:26 GMT

WelshTerrier: Thanks so much for your very helpful and considerate response. Much appreciated😁

Re: Lost SIM card

WelshTerrier — Thu, 11 Apr 2024 09:49:01 GMT

It is my pleasure to be of assistance.Try to enjoy the remainder of your trip.

Take care.

Can't activate a replacement sim card

Psue — Fri, 20 Sep 2024 15:29:31 GMT

My sim card was damaged. I tried downloading an esim card. It requires a validation by text. Obviously that isn't possible because there is no working sim card. I spoke to support my. They sent me a physical sim card. I inserted it in the phone. It also requires a text validation. Also impossible. After hours talking to support and an account agent the only solution is to go to the store. Right now I am dealing with complications from a disability and am unable to visit a store. The account agent suggested setting up a 2nd account with a second sim card or transferring an account I have with another provider. This makes no sense. If they can send sim card that will work for a 2nd account, why can't they send it for my active account? As far as I can tell my only option is to cancel the existing account. Any suggestions?

Re: Can't activate a replacement sim card

WelshTerrier — Fri, 20 Sep 2024 16:54:33 GMT

Good Day.

Do you have access to the Internet with a web browser?

You can use MyBell to transfer to a new SIM card or eSIM.

If you want to replace a lost, stolen or defective SIM card, or convert your physical SIM card to an eSIM on your current device, you can do so easily through the self-serve methods below without visiting a Bell store.

If you have a new SIM card, take note of the 20-digit number printed on it.

Update your SIM card now. You’ll be asked to log in to MyBell before you can complete the next steps.
Follow the on-screen instructions. When prompted, enter your IMEI1 number for a SIM card transfer or IMEI2 number for an eSIM transfer.
For eSIM, set up your eSIM as prompted on your device. For a SIM card, insert the new SIM card into your device.

Take care.

Re: Can't activate a replacement sim card

Psue — Sat, 21 Sep 2024 01:25:59 GMT

Thank you for replying so quickly. I took all of the steps you suggested. I got through all the steps. The final message was ro get a code sent to.my phone. Without the SIM card activated O can't receive the text. I called the support services. They said I would have to go to the store. They sent me to accounts. Their answer was to order a 2nd line. For some reason the card wouldn't need the validation text. It looks like the only option is to transfer or cancel the account.

Thank you again for your advice. It was clear and easy to follow.

Re: Can't activate a replacement sim card

WelshTerrier — Sat, 21 Sep 2024 09:41:02 GMT

Good Day.

In most situations, the process I provided to you previously should work. You mentioned that your SIM was damaged? Was your device damaged as well?

Based on the limited details provided by you, it is unclear to me as to why you cannot activate your SIM card. Are you located in Canada?

It may have something to do with your account, mobility plan, device, or the steps that I mentioned for you to take earlier

if I were you, I would heed the advice provided by the support center & visit a Bell Mobility store location. They are better equipped to assist you in determining the probable cause.

Store Locator | Bell Canada

Take care.

Re: Can't activate a replacement sim card

Psue — Sat, 21 Sep 2024 17:52:50 GMT

I wish I understood.They sent me a replacement card that I used right away. What is confusing is the account agent telling me it would not need the text validation if I ordered a second line. All of my services,.TV, internet are Bell. Going to the store is difficult. I'm dealing with complications from a long standing health problem. At the moment I am hooked up to an IV at home 16 hours a day. Nurses come twice a day to set it up. I've sent a message to management. I find it hard to believe there isn6a way to make this work.

I really appreciate your quick and clear responses.

Re: Can't activate a replacement sim card

BellKris — Sun, 22 Sep 2024 13:57:04 GMT

Hi there, @Psue. Thanks for your posts.

We'll be reaching out in a private message to assist further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: How to transfer your service to a different SIM

Psue — Wed, 25 Sep 2024 14:54:48 GMT

Thanks for her responding so quickly. I tried these steps. It all worked until I had to get a verification code by text. Unfortunately I can't get to a store right now. The original damaged happened when I was in the hospital. The a glass of OJ spilled. I'm home but can't go out right now. Not sure how long it will be until I can go to the store. I spent alot of time on the phone with support and accounts. They tried but couldn't come up with a solution. I am surprised that there isn't a back up option. I know that I am not the only person with a disability or a senior who has difficulty getting to a store.

Re: Can't activate a replacement sim card

Psue — Wed, 25 Sep 2024 14:55:12 GMT

Thanks