topic Re: Text authentication - 2FA - Issue in Mobility

Text authentication - 2FA - Issue

MHK — Wed, 22 Feb 2023 15:24:13 GMT

Hi,

I am having problem to have a verification code on my phone number. My whatsapp account is not working, saying that my account cannot be activated on this phone number, well I was using whatsapp from the same ohkne number from 2 months. In the last when i am trying to verify my account , I am nit getting verification code to the phone number.

kindly help me out from this situation.

Thanks.

Re: Text authentication - 2FA - Issue

BellKris — Mon, 11 Mar 2024 20:08:13 GMT

Hi there @MHK, and welcome to the Community.

It sounds like the issue you're experiencing is specific to WhatsApp, and not with your Bell Mobility services. Have you attempted to verify your phone number with WhatsApp with their Call Me option? It's specifically offered for WhatsApp users who are unable to complete verification via text message. You can read more on WhatsApp's support page for verification

If you're having issues receiving text authentication in general, try sending a text message to the short code 28849 with either the word INFO or HELP. This should reset the 2FA routing to your device. The routing reset may take a few hours to complete. If an answer is received from INFO or HELP, then no action is needed and your text authentication is set properly and you will need to contact the sender for further verifications.

Try that out, and keep us posted.

— Kris

Not receiving verification code

Lorraine — Wed, 22 Feb 2023 15:06:06 GMT

Hi,

I am not receiving a verification code from an American government site. I have been able to receive a verification code from this site multiple times in 2022, but not receiving one now. I can receive verification codes from Bell.

Things I have tried:

A hard reset
toggling on/off airplane mode
reset password
removed all blocked callers from my phone

Lorraine

Re: Not receiving verification code

BellAntonie — Fri, 24 Feb 2023 19:33:58 GMT

Hey there @Lorraine ,

Welcome to the Community and thanks for your post.

I wanted to start by saying great post. Have you tried the mentioned trick above on this thread?

Looking forward to hearing back from you.

third-party authentication

Kerri75 — Wed, 05 Apr 2023 17:46:51 GMT

When trying to log into my bank or CRA account the text message from them will not come through on my Iphone. The code they send you to login. I recently switched providers to Bell and ever since the switch (3 days now) won't work.

Re: Whatsapp and number problem

Kerri75 — Wed, 05 Apr 2023 17:49:48 GMT

I tried the text message 2FA and still will not work. I have also called Bell a few times and no one seems to know how to fix it. Just weird because it worked fine with the other provider 😞

Re: Whatsapp and number problem

BellAntonie — Thu, 06 Apr 2023 19:10:21 GMT

Hey there @Kerri75 ,

Welcome to the Community and thanks for your post.

This can happen when a phone number is newly ported from one provider to another and we will be happy to look into it and help where we can. We've sent you a private message with some information that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Can't receive automated text messages from places like government services

screennamefor — Sun, 30 Apr 2023 00:34:57 GMT

I recently switched to Bell for my mobile service. It seems to work fine, and I can send and receive calls and texts from other people, except I do not receive any text messages for things like security code confirmations. For example, from something like Service Canada, a bank, or CRA, if I need to receive a text message with a security code in it, the message just never gets received on my phone. If I choose the option to receive the code by phone call instead it will come through, but texts do not work. This happened when I switched to Bell. I am using the same phone I was previously, and everything worked fine before I switched providers.

Re: Can't receive automated text messages from places like government services

BellAntonie — Mon, 01 May 2023 19:52:23 GMT

Hey there @screennamefor,

Welcome to the Community and thanks for your post.

This can happen when a phone number is transferred from one provider to the other. Normally after a few days it should correct itself, however, if it didn't, you can try the trick mentioned above on this thread.

Keep us posted on the results.

Can’t receive 2FA texts from international numbers

NateB — Thu, 14 Mar 2024 11:37:00 GMT

Trying to setup 2FA for some international accounts but I can’t receive SMS messages from international numbers. Any idea why? Is this a back-end setting from Bell? It’s getting very frustrating.

Re: Can’t receive texts from international numbers

BellKris — Sat, 17 Jun 2023 11:59:48 GMT

Hi there @NateB. Welcome to the Community.

To clarify, are you unable to receive 2FA text messages from international services, or from international numbers as a whole?

If the former, you'll need to get in touch with the international service in question and confirm whether or not they're able to send 2FA messages to Canadian numbers / numbers not considered domestic to them.

Looking forward to hearing back from you.

Re: Can’t receive texts from international numbers

Alex5 — Fri, 23 Jun 2023 17:01:38 GMT

A very similar issue happening in my case too.

My father and me just recently switched from a different carrier to Bell. Before the switch, my father was able to receive 2FA text messages for logging into an overseas bank . For what its worth I don't know if it was some international service or number for a fact, but we assume it may be because the bank has no presence in North America. It's situated in Europe.

Now when we made the switch to Bell (about a week ago), we also ported the same phone number from the previous carrier. And now he doesn't receive any SMS messages when the 2FA is requested by his banking service.

So it definitely worked before we made the switch to Bell.

Thanks,

Alex

Re: Can’t receive texts from international numbers

BellKris — Fri, 07 Jul 2023 15:16:40 GMT

Hi there, @Alex5 and @Nguyen . Welcome to the Community, and thank you for the details.

We'll be reaching out in a private message to gather some more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Can’t receive texts from international numbers

Nguyen — Tue, 04 Jul 2023 00:02:36 GMT

I am in the similar situation when I can't receive authentication code from international service (bank). I have add-on 500 Canada to US/International messages that costs additional $12/mon. And it doesn't work! Could you please share what is your father's previous carrier? I really need to receive the international code.

Re: Can’t receive texts from international numbers

stksp — Wed, 02 Aug 2023 15:02:23 GMT

Good day,

Can you please post the solution to this issue. I am having the exact same problem persistently; there will be multiple days of me trying over and over again but don't receive the authentication code. And then at some random point, they will all come through, like 10-20 messages all with outdated authentication codes.

This is a crucial service for me and if a solution cannot be found, I will need to switch providers. Thank you!

Re: Can’t receive texts from international numbers

BellKris — Sat, 05 Aug 2023 12:17:49 GMT

Hi there, @stksp Welcome to the Bell Community.

We'll be reaching out in a private message to gather some more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

can't receive text verification code from Amazon.ca

Pool — Sat, 05 Aug 2023 20:56:37 GMT

can't receive text verification code from Amazon.ca

Re: can't receive text verification code from Amazon.ca

BellKris — Mon, 07 Aug 2023 11:54:36 GMT

Hi there, @Pool. Welcome to the Bell Community.

As said earlier in the thread, please try sending a text message to the short code 28849 with either the word INFO or HELP. This should reset the 2FA routing to your device. The routing reset may take a few hours to complete.

We would also recommend confirming with Amazon that it isn't an issue from their end, as well as testing to see if you're unable to receive 2FA codes from any other service.

Looking forward to hearing back from you.

Re: Can’t receive texts from international numbers

Ryl — Sat, 26 Aug 2023 14:01:34 GMT

I'm also having an issue receiving 2FA messages while abroad using my Bell service. Help please!

Re: Can’t receive texts from international numbers

BellKris — Tue, 29 Aug 2023 11:34:32 GMT

Hi there, @Ryl. Welcome to the Bell Community.

To confirm, are you not receiving 2FA messages from Canadian services while traveling outside of Canada? Or are you unable to receive 2FA messages from services outside of Canada?

If the former, there's a few things to keep in mind:

You can check your MyBell profile to confirm if you have roaming enabled. If not, you may also have a roaming block on your phone line.
You can try sending a text message to the short code 28849 with either the word INFO or HELP. This should reset the 2FA routing to your device. The routing reset may take a few hours to complete.
Pre-paid accounts are NOT able to make use of services while roaming. Roaming is only available to post-paid accounts.

We hope this helps with your services while abroad. Let us know if you have any further questions.