topic Re: landline not working - can't make or get calls in Home phone

“Busy” tone on home phone - cannot make/receive calls

Mae3 — Thu, 14 Nov 2024 17:55:32 GMT

The phone is always Busy!
Can not dial out and all incoming calls go directly to voicemail. HELP!

Re: “Busy” tone on home phone.

BellNick — Sat, 29 Oct 2022 20:41:26 GMT

Hi there @Mae3,

Thank you for your post and welcome to the Community.
Do you have more than one house phone in your home? If so, can you check to ensure that all the phone's are on the receivers properly and not off the hook?

Are the wires are connected securely?

Looking forward to hearing back.

Re: “Busy” tone on home phone.

Mae3 — Thu, 24 Nov 2022 16:51:55 GMT

My phone is working now. Thanks for checking in.

Incoming calls get busy. No outbound

Reach — Tue, 28 Mar 2023 13:45:26 GMT

Incoming calls get busy. No outbound

Recommended troubleshooting gives no joy. Unplugged from router, plugged in corded phone. Please help.

Re: Incoming calls get busy. No outbound

BellPatricia — Tue, 28 Mar 2023 18:07:48 GMT

Hi there @Reach,

Welcome to the Bell Community, and thanks for the troubleshooting steps that you've tried.

If you are still having trouble we also recommend using our Virtual repair tool , it is a great way to troubleshoot problems with your VOIP Home phone service.

Let the Community know how everything is going.

- Patricia

Re: Incoming calls get busy. No outbound

Reach — Tue, 28 Mar 2023 19:37:07 GMT

Call support. Bell rebooted router remotely and service was restored to home phone after 10 min

Re: “Busy” tone on home phone.

VanC — Tue, 01 Aug 2023 14:34:16 GMT

My phone has the same issue, busy tone, no in and out calls. Just got one phone with 3 extend and they are all on their bases.

Re: “Busy” tone on home phone.

Tgamarisa — Tue, 01 Aug 2023 14:53:26 GMT

Yes just call customer support they will guide you to reboot the modem.

landline not working - can't make or get calls

tarski — Sat, 19 Aug 2023 14:47:10 GMT

Get reorder (fast busy) tone when I go off hook. Incoming calls go directly to voicemail. Have only one jack, with one phone plugged into it. FibeTV and Bell Internet both still work. Please help!

Re: landline not working - can't make or get calls

WelshTerrier — Sat, 19 Aug 2023 18:49:44 GMT

I assume you have no error messages on your modem. Let's reboot your modem first. Unplug your modem from the power source. Wait 25 seconds & plug it back in. This can take a few minutes. Wait until everything is up and running, no flashing lights, etc. Try your telephone & see if you have dial tone. If it is still not working you need to verify that it is not a telephone problem. Unplug the phone & if possible plug in another telephone that you know is in working order. If this phone does not work, then it is not the telephone. Plug your telephone directly in to the telephone jack outlet in the back of your modem. If it works, then it is your jack or wiring from the telephone to the modem that has a problem. If it still does not work, try rebooting your modem once again.

If there is no dial tone after completing all of the above, please contact Bell Tech Support at 310-BELL or 1-866-310-BELL or #611 from any Bell mobile device.

Re: landline not working - can't make or get calls

tarski — Sun, 20 Aug 2023 19:19:07 GMT

Powering the modem off and on worked! Thank you so very much.

Re: landline not working - can't make or get calls

Youppi2276 — Fri, 25 Aug 2023 17:56:58 GMT

Dial tone sound busy . Message reads : vocal msg from phone company

Re: landline not working - can't make or get calls

WelshTerrier — Fri, 25 Aug 2023 18:38:17 GMT

All of your cords & plugs look good! No frayed, cut or chewed cables or cords. No moisture, dirt or spillage near or on the equipment, telephone, jacks, etc.

Let's reboot your modem first. Unplug your modem from the power source. Wait 30 seconds & plug it back in. This can take a few minutes. Wait until everything is up and running, no flashing lights, etc. do you have an error message on your modem? Try your telephone & see if you have dial tone. If it is still not working you need to verify that it is not a telephone problem. Unplug the phone & if possible plug in another telephone that you know is in working order. If this phone does not work, then it is not the telephone. Plug your telephone directly in to the telephone jack outlet in the back of your modem. If it works, then it is your jack or wiring from the telephone to the modem that has a problem. If it still does not work, try rebooting your modem once again with nothing plugged in to the modem telephone jack. Do you have any error messages? Do you have Call Answer? If so, can you retrieve your messages from another line? E.g. Mobile device. If so, do so. Plug everything back in.E.g. telephone cords, jacks modem, etc.

If there is still no dial tone or you are getting a fast busy or message on your modem, after completing all of the above, please contact Bell Tech Support at 310-BELL or 1-866-310-BELL or #611 from any Bell mobile device.

Re: “Busy” tone on home phone.

MarcCouture — Sun, 26 Nov 2023 15:02:31 GMT

I just swapped my HH3000 for a newer HH4000 this morning and am experiencing the exact same problem. Used the virtual repair twice, rebooted the modem three times, nothing works. I use a cordless Panasonic phone that works fine with the HH3000. Tried calling tech support, 1 hour waiting time. Oh, joy.

Will report back if/when Bell fixes the problem they caused.

Re: “Busy” tone on home phone.

MarcCouture — Mon, 27 Nov 2023 13:07:02 GMT

For anyone who lands in this thread after searching for answers, if turning everything off and on again doesn't work, you need to call tech support and the rep will fix your phone line configuration remotely.

Busy signal at end of call?

ginseg — Sat, 23 Mar 2024 17:03:07 GMT

I have Bell fibe phone at home. When someone calls and hangs up I get a busy signal at the end of the call.

Re: Busy signal at end of call?

BellPatricia — Mon, 25 Mar 2024 17:30:42 GMT

Hi there @ginseg,

Welcome to the Bell Community, and thanks for your post.

Does this only happen right at the end of each call, or do you hear a busy tone when you pick up the line to make a call as well?

Are you able to check to see if you have a pending voice message?

- Patricia

Re: Busy signal at end of call?

ginseg — Mon, 25 Mar 2024 20:51:36 GMT

Hi,

Yes the busy signal happens at the end of the call when the caller hangs up . I don't have an issue with the phone line to call out and I receive calls with no issues.

My answering machine works fine. I am not subscribe to bell voice messaging.

Thanks

Re: Busy signal at end of call?

BellPatricia — Tue, 26 Mar 2024 17:30:41 GMT

Hi @ginseg,

Thank you for your reply.

Can you please test further by unplugging your answering machine to see if the beeping still occurs at the end of each call?

Keep us posted,

- Patricia

Constant fast busy

touras — Wed, 27 Mar 2024 18:26:40 GMT

After upgrading from a Bell landline to Fibe, we are at times experiencing a fast busy signal on our phone. I unplug the phone and leave it unplugged, occasionally checking the line. It returns to normal usually within a day or two. The most recent occurrence has lasted 3 days. I've unplugged the modem (Giga model), waited 5 minutes and plugged it back in. Once it comes back up, I still have a fast busy. I've plugged a phone directly into the back of the modem and get a dial tone. I tried the virtual troubleshooting tool with no luck. All of the phone wires at the connection block look OK.