topic Re: Bell land line migration to fibe in Home phone

Bell land line migration to fibe

Viv — Thu, 05 Jan 2023 17:47:10 GMT

I received a letter notifying me that Bell is intending to discontinue landline services as of October 5, 2022!

Given the recent Rogers fiasco, as well as the fact that I had requested my land line be resumed after repeated problems with Fibe telephone, I'm very surprised that this is allowed to happen.

Is anyone else worried about this development?

Re: Bell land line migration to fibe

BellPatricia — Tue, 14 Feb 2023 15:11:25 GMT

Hi there @Viv. Welcome to the Bell Community.

In certain areas, Bell is in the process of migrating residential service to our Fibre network, and customers will be able to take full advantage of our Fibre to the Home network.

You can log into your MyBell account and across the top you will see a notification like the one below that explains the Fibre to the home upgrade.

For more details on how existing services are affected, and what to expect during the technician visit check out the support article Bell network upgrade to fibre

Let the Community know if you have any other questions.

- Patricia

Re: Bell land lines

Viv — Wed, 13 Jul 2022 15:37:31 GMT

Unfortunately, my experience with Fibe telephone service was not an upgrade, but a nuisance. Therefore I switched back to a landline.

Again, with the Rogers' outage as an experience that will probably be repeated with other network providers, why are landlines being eliminated, as they rarely required maintenance?

Re: Bell land lines

Paladin — Wed, 13 Jul 2022 17:00:27 GMT

@Viv wrote:
Unfortunately, my experience with Fibe telephone service was not an upgrade, but a nuisance. Therefore I switched back to a landline.

Because of your alarm system... It's funny, in that other thread I wanted to write (but forgot) that switching back to a landline was not necessarily a good solution as those copper lines would not stay there forever or at least be usable forever as they are corroding. I certainly did not expect them to be removed so soon for you though...

Again, with the Rogers' outage as an experience that will probably be repeated with other network providers, why are landlines being eliminated, as they rarely required maintenance?

Rarely required maintenance? Well you are lucky... I became quite proficient in copper telephony terminology because of how many times Bell techs had to come here to repair those lines that "rarely require(d) maintenance"... Funny thing is that I am told that they will not be removing copper lines any time soon here...

Re: Bell land lines

Viv — Wed, 13 Jul 2022 18:23:56 GMT

So, I don't recall ever seeing Bell workers managing a copper landline from my teens to my 50s, so what's up now?

Re: Bell land lines

BellPatricia — Wed, 13 Jul 2022 18:26:01 GMT

Hey @Viv.

Rest assured, landlines are not being eliminated. Landlines are simply being migrated over to fibre to the home.

- Patricia

Re: Bell land lines

Paladin — Wed, 13 Jul 2022 20:29:01 GMT

@Viv wrote:
So, I don't recall ever seeing Bell workers managing a copper landline from my teens to my 50s, so what's up now?

You are probably in an area where they are in better shape...

I was switched to different pairs of copper wires multiple times, had the copper wire coming to the pole to my house at least one time and could either totally lose (DSL) signal or get extremely low speeds when it was raining when I was on DSL...

All of this for around 10 Mbps download, around 0.8 Mbps upload when I was lucky...

I had two Bell supervisors come unannounced to my home to see how their installer had done his job and while they were there I asked them why fiber was available in my (relatively) small home town and not in the big city...

I always thought copper in my area was bad because fiber had been available for so long here...

They told me that it was not bad because they had switched to fiber here so long ago, they actually installed fiber here before the big city because of how bad copper cabling was/is here...

I guess everyone situation is different...

Re: Bell land lines

Yak — Wed, 13 Jul 2022 23:58:56 GMT

I completely agree with regards to the fiasco with Rogers.

At least you got notice. Bell just cut off our landline last month without any notice whatsoever. It was working perfectly fine then line was dead the next minute. When we complained, Bell led us on for days that they would reconnect our copperline but never did and eventually said they weren't refusing us service just that they could not provide technical support for the service. We insisted Bell put the dialtone back but Bell just kept repeating they're "not able to provide technical support." Bell insisted to put as on Fibe but we refused. Fibe homephone won't work unless you have back-up power.

Con Job From Bell Technician

Maria — Thu, 05 Jan 2023 17:41:33 GMT

Called Bell Customer Call Centre on behalf of my elderly parents. Asked why one of their phone jacks had crackling sound on their telephone. Bell rep said "go to Bell Fibre and all your problems will go away" so I set up a Fibre migration install from existing copper line.

I was subsequently advised by a friend that possibly the wire to that individual jack was probably bad and to try a cordless phone set first and plug cordless base unit into a good jack, this solved the problem.

Hence forth Bell Technician called the next day and I told him to cancel the installation of the Fibre. First technician told me that lighting may strike my parents line and they would be out of service unless they went to Fibre today. I ignored his fear mongering and told him to cancel migration.

Ten minutes later technician called back and told me his supervisor said if we didn't do migration Bell was cancelling my parents Home Phone service. I told technician that they didn't have to and that due to his threats we were going to cancel our service with Bell today and that I was giving our recorded conversations to CBC news Marketplace.

Remember this should you consider purchasing any Bell services.

Re: Bell land lines

Viv — Fri, 06 Jan 2023 00:08:17 GMT

Unfortunately, with a power outage Fine will also be down.... Not good!

Re: Con Job From Bell Technician

Viv — Fri, 06 Jan 2023 00:13:21 GMT

I have a friend who had similar problems with Rogers' Ignite, so it seems we can't avoid "progress"... Ha, ha.

Re: Bell land lines

catman42 — Thu, 12 Jan 2023 14:13:13 GMT

only a Big problem with land line when we recieve a call it will hang up the phone and we have to power off the GIGA HUB to fix it 3 or 4 times a week

Is there something new happening to home phones?

Bernarm — Wed, 22 Feb 2023 01:45:53 GMT

I have heard there are changes coming . Is there a letter that was sent to customers?

Re: Bell land lines

Bernarm — Wed, 22 Feb 2023 02:48:10 GMT

If power is down will the new Fibe work ?

Re: Bell land lines

Paladin — Wed, 22 Feb 2023 13:27:36 GMT

No, unless you still have a HH3000 (Home Hub 3000) with a still functioning rechargeable backup battery.

That rechargeable backup battery is no longer available from Bell, some techs might still have them in their vehicle though.

Your only other solution is to put your modem on a UPS (Uninterruptible Power Supply).

Re: Bell land line migration to fibe

MACinLDN — Sun, 05 Mar 2023 21:34:16 GMT

I would like answers to the following questions:

1) Does Bell power its Fibe network independently of the electricity grid, as it does with its copper network? In other words, does the network continue to work in the event of a widespread (e.g. October 2003) power failure?

2) If I install a UPS for my Fibe modem, will my phone line work in the event of a power failure?

3) If I have battery backup for my intrusion alarm system, and install the UPS noted in #2 above, will my alarm system continue to send signals to the central monitoring station during a power failure?

Thanks.

Re: Bell land line migration to fibe

dks — Tue, 07 Mar 2023 01:09:55 GMT

I believe it does, to a point. Cell service works in a power outage, but not all cell sites have standby generators. Cell sites are often connected by fibre, so that should stay up. If you install a UPS, phone service will last as long as the battery in the UPS does.

home phone

nd — Tue, 16 May 2023 18:33:27 GMT

I have a home phone with bell, no internet. The phone has had static (no dial tone) and I've been told the only way it will be repaired is thru fiber hook up. Does a non-internet phone need fiber or is that being done incase I want fiber internet (I don't)? Does that mean it's going to need a special fiber optic modem to connect to my phone line?

What if this were your grandmother? Would YOU use Bell?

name — Thu, 15 Jun 2023 14:03:29 GMT

I needed to contact repair services today at Bell. What I was told frankly scares the heck out of me.

The agent informed me that as of November 1st my phone line will be moved to a battery-operated fiber service whether I approve or not. If I do not migrate my line, I will lose it on November 1.

They also confirmed that in a power outage their digital replacement line will NOT work (no 911 and no access to my apartment building)

I am a 75 year old woman who lives alone, on 13th floor of an apartment in Mississauga and my phone line is literally my life-line. Power outages, dropped calls, gaps in internet access are regular occurrences.

I HAVE MY PHONE ONLY FOR EMERGENCY SERVICES WHICH WILL NO LONGER BE AVAILABLE.

I NEED MY PHONE SERVICE TO BE MISSION-CRITICAL - COMPLETE RELIABILITY IS A MATTER OF LIFE SAFETY and SINCE WE EXPERIENCE POWER OUTAGES ON A REGULAR BASIS, THIS IS A FRIGHTENING "upgrade".

What if I fall or suffer a heart attack and cannot connect to emergency services, family and friends, or even let emergency services into the building.

So, if I go to bed and wake up in the middle of the night to a dark apartment and if I've left my cell phone in the kitchen or the battery is dead I suppose it's OK by the phone company if I die as a consequence?

The CRTC MUST force the phone company to provide fully reliable services to all citizens and, unfortunately neither digital land lines nor cell phones provides the necessary quality and reliability of service. And the public is not adequately informed and is unable to comprehend just how their lives are put at risk by these policies.

I am astounded that the CRTC has allowed this situation to exist. Obviouisly the benefits have nothing to do with the people who pay for the services. And that's disgusting.

Fibe

Roman — Fri, 23 Jun 2023 18:35:39 GMT

Has anyone else been notified that Bell will be shutting down residential service on their copper network on November 1? There is nothing wrong with the copper network and it will probably be around long after I'm gone. I don't want the over-rated Fibe network, because I'm sick to death already of all of the upsell calls I'm receiving. This is a cash grab, plain and simple, and I'd like to have the choice of retaining my current set-up.