topic Re: Building intercom doesn't work after switch to fibre in Home phone

Building intercom doesn't work after switch to fibre

KSM — Wed, 14 May 2025 14:57:11 GMT

Tech switched apartment over to fibre network for tv, internet and landline but now our intercom for the building doesn't work. It is the kind you dial a code in the lobby and it rings your landline and you hit 6 to allow entry. Tech said condo superintendent needs to reprogram phone number, superintendent says Bell needs to come back and fix. Now what?

Re: Building intercom doesn't work after switch to fibre

WelshTerrier — Wed, 14 May 2025 15:55:13 GMT

Good Day.

Thank you posting this question. This is a peer-to-peer web site. As such, there very little we can do for you to assist in resolving your building entry system on the Bell Community Forum.

I can only suggest you refer this on to the Property Manager or owner or the building. If changes are required, the apartment entry system company & the owner of the building will need to be contacted.

Depending on the entry system that was installed in your building, there more than likely are further modifications & program changes required.

Take care.

Re: Building intercom doesn't work after switch to fibre

KSM — Wed, 14 May 2025 22:25:16 GMT

The intercom worked while the technician was there and it stopped working while he was there. He tried to fix but couldn't and left. I have talked to property management and they insist this is a bell issue. Bell has refused to send someone over to look at the situation.

Re: Building intercom doesn't work after switch to fibre

WelshTerrier — Thu, 15 May 2025 10:05:02 GMT

Good Day.

Thank you for the update. As I mentioned to you earlier, this is a peer-to-peer web site. As such, there is very little we can do for you to assist in resolving your building entry system on the Bell Community Forum.

The Property Manager or owner of the building will need to contact Bell Customer Service. If need be, they can request to speak to a manager. Please have them call: 1 866 310-BELL (2355)

If your concern remains unresolved after contacting Customer Support, they can escalate it to the Bell Management team. This team is dedicated to overseeing the customer experience and ensuring that all concerns are addressed appropriately.

Before escalating your concern to Bell Management, please ensure that you have provided all relevant details to Customer Support and have exhausted all available resolution options.
When contacting Bell Management, please provide a clear summary of your concern, including the date and time of your initial contact with Customer Support and the names of any agents you have spoken with.

Take care.