Are two modems required for Home phone when copper wiring is replaced with fibre?

LinLee — Fri, 04 Sep 2026 11:32:59 GMT

As we are being forced to transfer our phone service to fibre, we have several questions.

1. Will we need a second Modem? Several years ago Bell placed fibre optic cable at the side of our house (without consultation). We did eventually switch to Bell Fibe for our internet. The problem was with where Bell had placed the cable, it had to come through into the basement and into our son's bedroom. Currently our landline is upstairs in the kitchen on the opposite side of the house. My research shows that when this change happens, the phone will have to be plugged into the modem. It is unacceptable to have our family telephone plugged into a modem in our son's bedroom.

2. If a second modem is required, will this be an additional charge for us? It would be unfair for us to have to endure additional costs as we had no say in where the fibre cable was placed several years ago.

3. We currently have a rotary dial pulse phone. Will this still work with the new technology?

We have made several calls to Bell attempting to have these questions answered, but we keep getting different answers. Please help us to understand this process.

Thank you,

LinLee

Re: Are two modems required for Home phone when copper wiring is replaced with fibre?

BellNick — Fri, 04 Sep 2026 13:37:41 GMT

Hi @LinLee
Thank you for your post and welcome to the Community.
We certainly understand your concerns and would be more than happy to clarify some information.

1. No, a second modem is not required and only one modem in your home is needed. Your current modem would most likely be changed out, depending on the model of modem you currently have (generally with FTTH, you would need either the Home Hub 4000, Gigahub or Gigahub 2). With FTTH, the phone line becomes a VoiP service and therefore does require you to connect via the back of the modem.

2. There are no additional charges from migrating from DSL / FTTN to FTTH.

3. Rotary phones generally do not work with VoiP service, so you'd need a a touch tone phone.

Please note that you should be able to take an RJ11 cord and plug it into the TEL1 port on the back of your modem, then plug it into a phone jack within reach and it should give you connection to all the other jacks within your home, allowing you to keep the physical phone set in it's original spot (assuming the ports all run on the same circuit).

Alternatively, depending on your home layout, you can also request to have your modem relocated to a better suited area.

If you have any further questions, please do not hesitate to contact the Community.

FTTN - Fibe To The Node
FTTH - Fibe To The Home
VoiP - Voice Over Internet Protocol.
RJ11 - Phone cord that connects between your phone set and modem/wall jack.

topic Re: Are two modems required for Home phone when copper wiring is replaced with fibre? in Home phone

Are two modems required for Home phone when copper wiring is replaced with fibre?

Re: Are two modems required for Home phone when copper wiring is replaced with fibre?