topic Requirement to record who is calling before accessing home voice mail in Home phone

Requirement to record who is calling before accessing home voice mail

Ruby — Fri, 17 Feb 2023 12:53:43 GMT

Why do I have to record my name and the date before accessing my home phone voice mail messages? My sister has Bell and she said she doesn’t have to do this. I’d like this requirement removed.

Re: Requirement to record who is calling before accessing home voice mail

BellPatricia — Fri, 17 Feb 2023 21:25:20 GMT

Hey there @Ruby, thanks for your post and welcome to the Bell Community.

You should only be prompted to record your personal greeting when first setting up your Voicemail, or after pressing the prompts to access that setting.
Just to clarify, is this happening when you try to listen to a new voicemail message?

- Patricia

Re: Requirement to record who is calling before accessing home voice mail

Ruby — Fri, 17 Feb 2023 21:48:30 GMT

Yes, every time I listen to new messages it asks me to record my name and date I called.

Re: Requirement to record who is calling before accessing home voice mail

Ruby — Sat, 18 Feb 2023 14:01:22 GMT

i just figured it out. It was a security option I had to turn off.