topic Re: Call display won't work in Home phone

Call display won't work

chuckie — Mon, 03 Apr 2023 18:53:58 GMT

I haven't been able to get call display to work for well over a year. Last time I called Bell for help they said it is probably my phone. I bought a new phone, VTECH CS6919-3, which allows call display, and it still won't work. I can't find any help on-line, could someone please advise me Thanks!

Re: Call display won't work

BellNick — Thu, 28 Nov 2024 21:19:42 GMT

Hi there @chuckie
Thank you for your post and welcome to the Community.

In order to resolve this we will need to take a closer look at your home phone profile.

We have sent you a private message to get some more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Call display won't work

LcJ — Sun, 07 May 2023 00:19:14 GMT

I also can't get my call display to work. My whole landline was out of service for a couple of days until a tech came to fix it, but for some reason the call display still isn't working. Everything else is okay. Can I get some help on here please and thank you?

Re: Call display won't work

chuckie — Mon, 03 Jul 2023 16:25:42 GMT

Moderators @BellNick and @BellPatricia were able to get my issue resolved. They had knowledgeable technicians contact me. The techs determined It was a hardware problem in the local switch box and had it replaced. Thanks again to both Nick and Patricia who stuck with it!

Re: Call display won't work

BellPatricia — Mon, 08 May 2023 20:19:03 GMT

Good afternoon @LcJ,

Welcome to the Bell Community 🙂

We would be glad to help in any way we can, and have reached out to you via private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: Call display won't work

LcJ — Tue, 09 May 2023 21:30:53 GMT

Patricia was able to fix my Call Display - SHE ROCKS!!! Thanks again Patricia!

Re: Call display won't work

LcJ — Tue, 09 May 2023 21:38:49 GMT

Hi again Chuckie, just wanted to let you know that Patricia was able to fix my Call Display, and to say thanks for your kind help with this!

Re: Call display won't work

chuckie — Tue, 09 May 2023 22:12:37 GMT

Hi Patricia. I see you had another happy customer. So, I hate to tell you this but my call display has stopped working. It was good for a couple days then gone again. Thoughts?

Thanks

Chuckie

Re: Call display won't work

BellPatricia — Mon, 03 Jul 2023 16:28:48 GMT

Very interesting @chuckie. I certainly want to take a closer look, and we will be in touch shortly.

- Patricia

Re: Call display won't work

SRS — Wed, 21 Jun 2023 21:32:12 GMT

Hi all. Same issue with call display. It stopped working about 2 weeks ago. Nothing unusual happened with my landline service...just poof gone. Any help would be appreciated @BellNick @BellPatricia

Re: Call display won't work

BellNick — Sat, 24 Jun 2023 18:47:43 GMT

Hi there @SRS
Thank you for your post and welcome to the Community.
Do you happen to have another phone that you are able to test to see if the display works?

Looking forward to hearing back.

Re: Call display won't work

SRS — Fri, 07 Jul 2023 01:21:32 GMT

Thanks for the reply, and sorry for the delayed response as I was gone camping. Unfortunately I have no other phones to test with. I went from seeing the calling number displayed to not during the span of a day. If I enable call announce on the phones it will audibly say the number and display it but that is it... I made no changes to the phone settings prior to call display not working. I use call display to screen my incoming calls to filter out unwanted telemarketing / etc. Call display is a very important feature to me to avoid taking the excessive number of useless daily calls.

Thanks,

SRS

Re: Call display won't work

SRS — Fri, 07 Jul 2023 20:31:27 GMT

The problem has resolved itself for an unknown reason 😁🤷 Not sure why or how but I now have call display again. Thanks again.

SRS

Re: Call display won't work

BellNick — Fri, 07 Jul 2023 21:56:18 GMT

We're glad to hear this @SRS and thank you for keeping the Community updated. If the issue re-surfaces, please let us know.

Re: Call display won't work

MadRobot — Wed, 02 Aug 2023 14:26:11 GMT

I also recently switched to Fibe and am having issues with call display. I'm using an AT&T CL82407 telephone set and call display worked while I was on copper. After Fibe was installed, I only received "Incoming Call" on the handset display instead of the name and number as was the case previously. I spent a couple of hours with Bell 2nd line tech support who reset the home phone program, and immediately afterwards two calls (one from Bell and another from my cell phone) were properly displayed. The next few calls after that, however, went back to "Incoming Call." The Bell support person said that the changes may take 24 hours to propagate through the network. It's been more than a week and the problem persists (on rare occasions I'll get a telephone number but no name but mostly they're all just "Incoming Calls"). If someone from Bell could look into this a little deeper.

Thanks.

Re: Call display won't work

BellPatricia — Thu, 03 Aug 2023 19:44:03 GMT

Hi there @MadRobot,

In order for us to check into this we need more information, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: Call display won't work

MadRobot — Tue, 09 Jul 2024 16:58:38 GMT

A member of Bell's tech team called me this morning to let me know the problem has been resolved (and the call display did work for that call). I advised the tech that I would monitor incoming calls for the next couple of days to confirm that the fix is truly permanent since the previous solution only worked for a very short time before failing. I'll provide an update in a day or two.

My thanks to @BellPatricia for staying on top of this. She's definitely committed to trying to get these issues resolved on our behalf.

Re: Call display won't work

MadRobot — Wed, 16 Aug 2023 18:39:51 GMT

... and the call display worked for a couple of calls and now I'm back to "Incoming Call" as was the case with the earlier solution that was implemented. I've had five calls today (one I initiated from my cell phone) and only one showed the name and number of the caller. Whatever fix the tech team applied is not a permanent solution. They need to dig a little deeper and get to the root cause of this since whatever has been tried to date isn't working.

Re: Call display won't work

MadRobot — Tue, 09 Jul 2024 16:59:13 GMT

Success! Jim called from Bell last Friday and walked me through a couple of tests to isolate the issue at their end. If I remember correctly, it appears there may have been some snippets of code for the old copper line that hadn't been removed/reset after the switch to fibre. Once call display was again working, Jim asked that I monitor my calls over the weekend and when he called me this morning I was happy to tell him that it's still working. My thanks to Jim and @BellPatricia for persevering and resolving this problem.

Call display not working after migration to Fibe from copper

WCG — Fri, 06 Oct 2023 13:28:04 GMT

Home phone not ringing and call display not working after switch to Fibe.

Switched to Bell Fibe internet after being told copper lines would no longer be supported.. We have a home phone landline- Gigahub modem Internet is fine- home phone has dial tone- Call display shows incoming call on the handset displa-randomly a call will come in with name and number displayed- we have purchased new handsets - same issue-Any suggestions? There was another post where removing code left over from the copper service needed to removed to solve problem- Bell has reprogrammed our phone services many times- Thanks