topic Re: No volume on satellite in TV & Streaming

No audio on TCL smart TV when connected to my 6500 Satellite receiver

Jessamca — Wed, 31 Jul 2024 20:42:33 GMT

Hello, we just installed a new TCL smart TV. It works except for when it’s on our satellite, it has no sound.

I called Bell and they weren’t much help - they seemed to think it was an issue with the remote. However even manually changing the volume on the TV does nothing when on the satellite.

We have the 6400 satellite.

Any help would be much appreciated thank you.

Re: No volume on satellite

Jessamca — Wed, 17 Jan 2024 00:04:31 GMT

I should add - we tried unplugging and restarting everything, it is not on mute, the HDMI cable is in good condition, and we are not using external speakers.

Re: No volume on satellite

dks — Wed, 17 Jan 2024 11:53:33 GMT

While I am not familiar with that specific model of TV, one common issue I have seen is that the HDMI cable from the receiver is not plugged into the correct HDMI socket on the TV. It should be plugged into the socket marked HDMI-ARC (+ eARC). Check your installation or owner's manual that came with the TV, if that is not clear on the TV itself. HDMI cables can also fail, even if they look to be in good condition. Dollar store HDMI cables are low in price and quality. Expect to pay about $20 or $30 for a good quality HDMI cable from the usual online retailers.

Re: No volume on satellite

Jessamca — Wed, 17 Jan 2024 21:33:38 GMT

Hello thank you for your response. I did not know that about the correct HDMI socket. It’s now plugged into that, however it still doesn’t work.

The HDMI cable is new and came with the TV. The visual works great so I would assume that it’s fine.

Could there be any other fixes to this? I have seen online it is an issue for many people with different TVs.

Re: No volume on satellite

BellNick — Thu, 18 Jan 2024 20:35:14 GMT

Hi there @Jessamca
Thank you for your post and welcome to the Community.
Do you happen to have another HDMI cord you can test or another device you are able to test the HDMI cord that's plugged into your receiver with? It's still possible that the cord may be faulty even if it is brand new, so we'd like to rule out the HDMI cord.
Looking forward to hearing back.

Re: No volume on satellite

Jessamca — Mon, 22 Jan 2024 23:56:05 GMT

Hello thank you for the suggestion. I tried another HDMI cable that works and it did not make a difference.

Re: No volume on satellite

BellNick — Tue, 23 Jan 2024 19:14:31 GMT

Hi there @Jessamca
Is this issue occurring on all channels (can you please test a channel below channel 99 and a channel above channel 100)?
Looking forward to hearing back.

Re: No volume on satellite

Jessamca — Thu, 25 Jan 2024 19:31:43 GMT

Hello, no it doesn’t work on any of the channels. As well, when you press the volume button on the satellite remote, nothing comes up on the screen.

However the other buttons all seem to work on it.

Re: No volume on satellite

BellNick — Thu, 25 Jan 2024 20:17:48 GMT

Hi there @Jessamca
Could you please try the following and let us know the results?

Access the Point Dish screen by pressing the following buttons in order:
Menu
6 - System Setup
1 - Installation
1 - Point Dish/Signal
Can you hear the signal strength tone when doing this?

Re: No volume on satellite

Jessamca — Fri, 26 Jan 2024 19:41:45 GMT

Hello, I hear a high pitch tone, however before I entered that screen I could hear it as well.

Re: No volume on satellite

BellNick — Tue, 30 Jan 2024 14:40:46 GMT

Hi there @Jessamca

Are you able to check the following:
Press Menu
8 - Preferences

3 - Alternate audio
Check to make the it is on "English"

If it's on English, please check the following:

Press Menu
6 - System setup

8 - Dolby Digital
Which option is selected (Dolby Digital/PCM, Dolby Digital Only or PCM Only)?

Looking forward to hearing back.

Re: No volume on satellite

Jessamca — Tue, 30 Jan 2024 16:34:29 GMT

Hello yes it was on English, and it’s set to Dolby digital / PCM and beside that it’s set to RF Mode

Re: No volume on satellite

BellNick — Tue, 30 Jan 2024 16:41:31 GMT

Hi @Jessamca
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: No volume on satellite

Nash211 — Sun, 18 Feb 2024 17:16:15 GMT

Did you go into the settings on the TV and select HDMI as your output for sound, it has been a month since your post hope you have it fixed. I just recently joined.

Re: No volume on satellite

Looking4sound — Mon, 29 Jul 2024 18:51:41 GMT

Hi @BellNick and @Jessamca ,

I also have a TCL TV and have the same issues: no audio. I’ve gone through the same troubleshooting suggestions in this thread and still have no audio. The HDMI cable works with other devices (PlayStation) with video and audio.

I’ve gone to the menu to do the dish alignment but did not hear any tone.

Did you find a fix with this issue? I also have the Bell 6400 receiver. Looking online, it seems others have had similar issues.

Re: No volume on satellite

BellPatricia — Wed, 31 Jul 2024 20:07:24 GMT

Hey there @Looking4sound,
Welcome to the Bell Community 🙂
Thank you for trying out the different troubleshooting suggestions posted in the thread.

Which model of TCL TV do you have? Is the 6400 receiver plugged directly into your TV, or is there third party equipment between the two? What type of HDMI cord are you using?

A few other things that you can try :

Set up the 6400 receiver on a different TV set to see if the Audio works.
Test with a Premium HDMI cable, and try different HDMI ports on your TV.
If you are using any third party equipment plug the receiver directly into your TV instead.
Factory reset your TV.

Keep the Community in the loop on how things are going.

- Patricia

Re: No volume on satellite

Jessamca — Wed, 31 Jul 2024 21:32:13 GMT

Hello, no we couldn’t figure it out! We tried everything and had both a TCL technician, and a bell technician come out. After the TCL technician couldn’t fix it, they refunded our money.

Re: No audio on TCL smart TV when connected to my 6500 Satellite receiver

kieran — Wed, 29 Oct 2025 17:55:27 GMT

TCL TV does not encode the audio signal from the bell satellite, just the video. I have a 6400 satellite receiver. things ive tried:

- messed with the satellite PCM/Line In the receiver menu settings and tried all of them

- tried every different audio setting in the TV sound settings

- the TV works with everything else HDMI related except for the bell receiver (laptop works fine plugged in HDMI)

the only way i was able to get audio was using RCA cables directly to a separate speaker monitor, but doing that is pretty ridiculous considering the HDMI should just encode the audio properly. Ive seen some other posts about this and want to spread the word if others are having problems. Im open to suggestions but i've literally tried everything. TCL TVs just might not work with bell satellite receivers.

Re: No audio on TCL smart TV when connected to my 6500 Satellite receiver

dks — Wed, 29 Oct 2025 18:49:53 GMT

Thanks for your comments. Just to clarify, you used RCA cables from the Bell receiver to what kind of a speaker monitor? An AV amplifier and speakers? A sound bar? That suggests that perhaps the audio out of the receiver is correct but not being decoded by the TV. There are no RCA jacks on the TV?

Re: No audio on TCL smart TV when connected to my 6500 Satellite receiver

kieran — Fri, 31 Oct 2025 17:53:00 GMT

Yes its a digital audio decode issue in the TV. And No the TCL TV i have has no RCA inputs, only optical and HDMI. I used the audio RCA cables and plugged them directly into two speaker monitor (Rocket KRK 5s) because they have RCA inputs on the back of them. No AV amp was needed for these speakers but it depends on the model you have. You could definitely do it with a sound bar (As long as it has RCA audio inputs) and that is probably the best option considering you can use a remote to mute and control the volume level directly through the sound bar.