topic HDCP error in TV & Streaming

Bell fibe app Amazon firestick HDCP error

2019Ram — Fri, 26 Jan 2024 15:38:00 GMT

Has anyone have issues with bell fibe app not working with an Amazon firestick on a Hisense Tv ??? Amazon prime works but the Bell fibe tv app shows a channel then goes to an error. Even switched firesticks and same error

Re: Bell fibe app Amazon firestick on Hisense tv

BellKris — Sat, 09 Dec 2023 12:51:12 GMT

Hi there @2019Ram. Welcome to the Bell Community, and thanks for reaching out.

Which model of Fire Stick do you have? Does this happen when you plug your Fire Stick into different type of TV set? Please share a photo of the error message so we can take a look as well.

Looking forward to hearing back from you.

Re: Bell fibe app Amazon firestick on Hisense tv

2019Ram — Sat, 09 Dec 2023 14:46:30 GMT

I think it maybe just the tv I tried two different firesticks which are 4K compatible and same issue shows the channel and two se s later this error message comes on the screen.

This content requires HDCP for playback. (1009k)

Either your HDMI cable isn't properly connected, or your HDMI connection doesn't support HDCP. Please reconnect the HDMI cable from your device to your HDTV Please try again.

HDCP error

Scott3 — Fri, 26 Jan 2024 11:51:18 GMT

Hello. I have Bell fibe 1.5 tv and internet. I have 3 tv’s (one with bell tv box, one with bell streamer and one with a fire stick. “This content requires HDCP for playback. (1009k)” appears when I use 4K fire stick in my older Panasonic plasma TV. Streaming service like Netflix and prime work flawlessly. I’ve power cycled numerous times, changed inputs in the tv. Still no luck. Any suggestions? Is there a bell fibe setting that I can change? Do I need an hdmi splitter that ignores the HDCP “handshake”, if so could you suggest one? Thank you kindly

Re: HDCP error

WelshTerrier — Fri, 26 Jan 2024 12:57:46 GMT

Your HDMI cable may not be properly connected, or your HDMI connection on your Panasonic plasma TV may not support HDCP. Have you tried changing the cable or reconnect the Firestick to another TV?

Is the Firestick firmware up to date? Is the app up to date? If so, try uninstalling the app & reinstalling it?

You mentioned there were no problems when you streaming Netflix & Prime. Are you streaming in 4K?

Here is a list of possible fixes.

Power-cycle your Fire TV 4K:

Just unplug the power cable form the wall.
Then wait around two minutes and then put everything together again and try it out!

Check for pending software updates.

Follow this path: Settings > My Fire TV > About > Check For Software updates.

Clear the cache of the app:

Go to Settings on your Fire TV Stick.
Select Applications.
In Manage Installed Applications, select the app.
Select Clear Cache, and then Clear Data.

Try checking your resolution settings on your Fire TV Stick:

Go to Settings > Display & Sounds > Display.
Open the Video Resolution section.
Set your video resolution to Auto.

Try Uninstalling & reinstallinng the Bell Fibe TV app.

Go to Settings on your Fire TV Stick.
Select Applications.
In Manage Installed Applications, select the app.
Select uninstall.
Go back to Appstore & reinstall the app.

Good luck..... hopefully one of the fixes I have listed will resolve your viewing problem.

Let us know how you make out. Thank you for reaching out to the Bell Community Forum.

Take care.

Re: HDCP error

Scott3 — Sun, 28 Jan 2024 13:41:18 GMT

Thank you !! Resolved

Re: HDCP error

Missy0 — Sun, 01 Dec 2024 16:49:16 GMT

Hi, i have the same issue, i have tries all your trouble shooting solution but it's stiil not working

Re: HDCP error

BellPatricia — Tue, 03 Dec 2024 18:43:06 GMT

Hey there @Missy

Thank you for reaching out to the Bell Community.

Several things can cause an HDCP error; Such as incompatible devices, faulty cables and even software issues.

In order to help the community troubleshoot further please clarify what type of device you are using, and if this happens on multiple devices.

In addition to @WelshTerrier's suggestions above, we also recommend that you check your cables: try a different HDMI port and HDMI cable (preferably a high-quality one). And, check for Firmware updates on your device.

Keep the Community posted.

@BellPatricia

Bell fibe app Amazon firestick HDCP error

ryan_lever — Mon, 24 Feb 2025 13:03:01 GMT

hello,

So for a couple months everything worked fine. I have a firestick 4k and I have the bell fibe app on it. Just yesterday I started getting a strange error message saying HDCP error (1009k) I tried unplugging the stick and plugging it back in. That never worked. Then I tried reinstalling the app. That never worked. Only thing that worked was restarting the stick. This has happened 2 days in a row now. Is there any way to fix this? I don't want to have to restart the stick every day. Everything else works fine besides the bell fibe tv app. It also makes no sense why it worked fine for months and now all the sudden it's giving me that error. I thought it was just a glitch but the fact it happened 2 days in a row says it's not. I looked in Bell Fibe Diagnostics and it appears to be an issue with the app itself. It shows HDCP non compliant or something until the stick is restarted.

Re: HDCP error

ryan_lever — Mon, 24 Feb 2025 02:22:01 GMT

How did you fix it? The app worked fine on firestick4k for me for months and now all the sudden its giving me that 1009K error. Only thing that fixed it was restarting but the day after which is today the same issue happened again. This is incredibly annoying. I don't really want to have to restart my stick everyday if I want to watch bell tv.

Re: HDCP error

WelshTerrier — Mon, 24 Feb 2025 12:03:48 GMT

Good Day.

Have you made any recent changes to your TV or Firestick 4K settings? Changed ports, cables, settings, etc.

Are you able to try the Firestick on a different TV to see if you are experiencing the same problem?

I have included an updated list of potential fixes.

Check your cables.

Check that your firestick HDMI cable is properly seated & connected.
Try a different HDMI port and HDMI cable (preferably a high-quality one).

Power-cycle your Fire TV 4K:

Just unplug the power cable form the wall.
Then wait around two minutes and then put everything together again and try it out!
Check that the firmware is up to date on your firestick

Check for pending software updates.

Follow this path: Settings > My Fire TV > About > Check For Software updates.

Clear the cache of the app:

Go to Settings on your Fire TV Stick.
Select Applications.
In Manage Installed Applications, select the app.
Select Clear Cache, and then Clear Data.

Try checking your resolution settings on your Fire TV Stick:

Go to Settings > Display & Sounds > Display.
Open the Video Resolution section.
Set your video resolution to Auto.

Try Uninstalling & reinstallinng the Bell Fibe TV app.

Go to Settings on your Fire TV Stick.
Select Applications.
In Manage Installed Applications, select the app.
Select uninstall.
Go back to Appstore & reinstall the app.

Let us know how you make out. Thank you for reaching out to the Bell Community Forum.

Take care.

Re: firestick4k HDCP error (1009k)

WelshTerrier — Mon, 24 Feb 2025 12:13:10 GMT

Good Day.

@ryan_lever Please refer to my reply on your latest post on this thread:

Solved: Bell fibe app Amazon firestick HDCP error - Bell

Take care.

Re: firestick4k HDCP error (1009k)

ryan_lever — Mon, 24 Feb 2025 15:09:17 GMT

hello,

I never made any changes when the problem started happening. The stick works fine in every other app. Sat night I just went to watch the hockey game and it gave me the HDCP error. I tried everything besides deleting the bell fibe tv app cache which i will try next time it happens. Only thing that fixed it was restarting the firestick which I really don't want to have to do everyday.

Re: firestick4k HDCP error (1009k)

WelshTerrier — Mon, 24 Feb 2025 17:13:06 GMT

Good Day.

@ryan_lever To resolve intermittent app issues, to clear the app data and cache, you will need to:

Go to Settings on your Firestick 4K.
Select Applications.
In Manage Installed Applications, Select the Fibe TV app.
Select > Clear Cache, and then Clear Data.
If you need to uninstall the Fibe TV app from your device, Select > Fibe TV app. Scroll down & Select > Uninstall.
Power your Firestick 4K Off > On & reinstall the Fibe TV app.

Note: If an app is unused for more than 30 days and the device is running low on storage, the storage optimizing feature will automatically clear the app cache. This feature runs in the background and can’t be deactivated.

Take care.

Re: firestick4k HDCP error (1009k)

ryan_lever — Mon, 24 Feb 2025 20:46:19 GMT

ok when it happens again I'll try clearing the cache. The strange thing is right now the app is working fine. Like I said this only happened the first time on Saturday then again on Sunday. I do have a bell streamer here which I haven't hooked up yet because I didn't really see any need to as everything was working fine. If it keeps on happening i'll try the bell streamer.

Re: firestick4k HDCP error (1009k)

ryan_lever — Sat, 11 Oct 2025 13:37:41 GMT

It worked fine for a day or 2 and now it's giving me the same error again. Tried everything and I'm not resetting my firestick every day. This is actually very annoying it has to be the app. As you can see I took pictures. It's not the stick everything else works fine. As you can see the other day diagnostics shows hdcp 2.3 what it should say and now all the sudden today its saying unprotected. This just makes no sense why it works for 2 days and now its giving me this error again. I tried deleting the cache never worked.

Re: firestick4k HDCP error (1009k)

BellNick — Thu, 27 Feb 2025 20:32:43 GMT

Hi there @ryan_lever
Thank you for your post and welcome to the Community.
Is this happening on live TV, recordings and VOD?
Does this only happen with specific channels (if so, which one's)?
If all of the suggestions offered by @WelshTerrier have not resolved your concern, we would recommend trying to factory reset your Firestick 4K to see if the issue persists.
Looking forward to hearing back.

Re: firestick4k HDCP error (1009k)

ryan_lever — Thu, 27 Feb 2025 20:54:00 GMT

It happens with anything .it throws out that error then stops playing. Ya factory reset was last resort.

Re: firestick4k HDCP error (1009k)

BellNick — Fri, 28 Feb 2025 17:16:37 GMT

Hi there @ryan_lever
We just wanted to confirm, did you perform a factory reset and is this issue persisting?

Re: firestick4k HDCP error (1009k)

ryan_lever — Fri, 28 Feb 2025 17:30:39 GMT

nah not yet once i do and if the issue is resolved I'll let you know