topic Re: Bell App Error Message 1009F-9D28 in TV & Streaming

Bell Streamer error message 1009F-9D28

Peter3 — Wed, 15 Nov 2023 03:20:15 GMT

We are trying to watch the news and are having what I would call buffering when we try to change channels. We have unplugged the tv from the box and that has worked in the past, but not so this time. Suggestions? We will call if necessary...

Re: Bell Streamer error message 1009F-9D28

Peter3 — Wed, 15 Nov 2023 03:56:46 GMT

We solved the problem.

Re: Bell Streamer error message 1009F-9D28

BellPatricia — Wed, 15 Nov 2023 14:17:22 GMT

Hi there @Peter3,

Welcome to the Bell Community, and thank you for reaching out.

Very glad to hear that you resolved the problem.

We invite you to please share more details about how you solved this, just in case another Community member runs into the same error message.

We hope to hear back from you 🙂

- Patricia

Re: Bell Streamer error message 1009F-9D28

jcdb — Fri, 01 Dec 2023 15:57:29 GMT

Hello How? Have the same issue since yesterday. Ok on my phone but ger the error message on Samsung Tablet

Re: Bell Streamer error message 1009F-9D28

jcdb — Fri, 01 Dec 2023 16:44:11 GMT

Hi. Solved the problem by adding an auhorisation (Alarm and Reminders) for the Telefibe app in the Applications setting.

Since this the only setting I changed, must assume that it fixed the problem.

Re: Bell Streamer error message 1009F-9D28

BellPatricia — Mon, 23 Feb 2026 16:08:19 GMT

Hi @jcdb,

Thank you very much for sharing this solution with the Bell Community 🙂

If anyone else experiences this issue please try out that suggestion, and let the Community know if service is restored on your Fire Stick.

@BellPatricia

Re: Bell Streamer error message 1009F-9D28

WillTv — Mon, 04 Dec 2023 07:03:44 GMT

@BellPatriciaMine was permission to write to disk. Working now thank you!

Re: Bell Streamer error message 1009F-9D28

TookieBB — Wed, 20 Dec 2023 14:03:59 GMT

Just recently received the Bell Streaming box, keeps getting error code 1009f/9d28 regardless of what we are streaming. It also frequently indicates that the device is not connected to WIFI. The software is up to date and signal strength is fair. Other devices in the house have no issues with staying connected to WIFI in the same general area. I have tried clearing the cache, resetting the device, and unplugging the power to the streamer. Unplugging the power to the box resolves the issue for a short time. I could not find out what @Peter3 did to resolve what sounded like the same fault. Any suggestions.

Re: Bell Streamer error message 1009F-9D28

BellPatricia — Thu, 21 Dec 2023 16:27:12 GMT

Hey there @TookieBB,

Welcome to the Bell Community, and thanks for your post 🙂

Can you share a photo of the error message that you are getting, and which software version you currently have installed on the Bell Streamer?

We also recommend that you try out the suggestions above from @jcdb & @WillTv.

Let the Community know if you continue to have any trouble.

- Patricia

Re: Bell Streamer error message 1009F-9D28

TookieBB — Fri, 22 Dec 2023 20:31:29 GMT

Hi Patricia, I have been trying to find a manual that explains the settings section and error codes for the Bell Streamer box. I have only found bites and pieces in Support but nothing complete. It is getting frustrating. The suggestions from @jcdb & @WillTv don't seem to have any corresponding settings on the streamer box or maybe I don't know where to look.

I have Bell Streamer box MDL STI6130B, with Android Version 12, and Kernal version 4.9.269.

I did a search for this error code 1009f 9d28 and found a post that said it was a WIFI error. How strong does the signal need to be for the streamer box to work properly? I started with a signal strength of 3bars / 60% / fair.

On Wednesday the 20th, I started to see if I could the improve the signal being picked up by the box by finding a different spot for it. I used my cell phone as a signal strength monitor and found a place where I could move the box to (4ft away), to obtain a signal of 4bars / 80% /good. The Streaming box ran for almost 2 days flawlessly and then failed with the error again. My wife was watching and just shut everything off because of frustration, so I never saw what the fault/cause was. We watched later for a couple of hours without issue.

So do I have a bad streaming box or does the design of the box need full strength for signal to work properly?

Re: Bell App Error Message 1009F-9D28

Homer27 — Sun, 24 Dec 2023 15:34:03 GMT

Tried just about everything possible to fix this problem as I stated above. Called Tech support at Bell. Since my Bell App (Fibe TV) on my Mobile worked, I knew it was local to the Fire Stick. Note: While at home, my Mobile uses the same Wifi that most of the other devices use. He had me disconnect from the Wifi on the FireStick (I use a Mesh network at home, so I don't use the Bell Wifi for many devices - only those close to the Modem). He thought that maybe my internal wifi setup was the culprit (I knew it was not). He had me set my cel phone as a HotSpot using LTE and the FireStick worked. We then disconnected from LTE and to prove it wasn't my Wifi setup, I connected the FireStick to the Bell Wifi. No good, the problem persisted. I then LOGGED OUT and logged back in. Voila! Success!! I was once again using my Mesh network and the error code was gone and I was watching the Bell App on the FireStick once again. Not exactly sure why logging out and back in again did the trick, but something must have gone wrong, perhaps something stuck in the cache. Whatever happened, it cleared the problem and I'm writing this 23 days later without any issues since first posting this message. NOTE: I believe that this error code (1009F-9D28) is fairly generic and may account for a variety of issues. If you're looking for one answer for this code, you may be disappointed.

Re: Bell App Error Message 1009F-9D28

SP2 — Thu, 29 Feb 2024 14:17:23 GMT

Bell Fibe App Error 1009f/9D28

I just started getting this error on my two fire sticks when I try to view a channel or watch a recorded show. The app is working fine on my smart tv, just the fire sticks are effected. I have tried everything from rebooting the fire stick, doing a factory reset and clearing the cache and data. Is anyone else experiencing this problem.

Re: Bell App Error Message 1009F-9D28

BellNick — Fri, 01 Mar 2024 17:20:53 GMT

Hi there @SP2
Thank you for your post and welcome to the Community.
Are you able to share all of the troubleshooting steps you've attempted?
We'd recommend running the WiFi check up tool through the Wifi application to check the connection between your Firestick and modem and if you can, please share the results.
Looking forward to hearing back.

Re: Bell App Error Message 1009F-9D28

WillTv — Fri, 01 Mar 2024 22:15:35 GMT

I am getting the error again. I previously posted stating that permissions fixed the issue.It has worked for about 3 months now and just stopped. I am getting the same error code.

It has every permission allowed, I have cleared the data, cache, uninstalled and unplugged it. The fire stick is plugged in through Ethernet and the speed test says it has 400 mbps.

Re: Bell App Error Message 1009F-9D28

WillTv — Fri, 01 Mar 2024 22:44:40 GMT

After messing around with it for a while. I remembered that the Bell boxes wouldn't work without the Bell Router setup as the DNS server. It worked for about 3 months with OpenDNS setup as the DNS from my DHCP server. I tried manually setting the Firestick DNS to use the Bell Modem and it now works.

Re: Bell App Error Message 1009F-9D28

SP2 — Sat, 02 Mar 2024 02:14:23 GMT

Thank you for your help. How do I change the fire stick DNS to the Bell modem one?

Re: Bell App Error Message 1009F-9D28

WillTv — Sat, 02 Mar 2024 18:55:11 GMT

@SP2 If you have not changed anything on the Bell provided Router, then it should already be set to use it as the DNS, as that is the default setting. I have been using my own DHCP server, as the Bell one not matter the settings kept setting itself as the DHCP server, which required me to setup rules for my Fire sticks or manually setup each one. But considering you are not sure how to setup the DNS, it is unlikely your issue. The reason I changed it, is for adblocking.

Now I can't tell you the exact settings for your network as it might be different than mine or default settings. The first step is figuring out what you want to set the static IP address to, as the Firestick does not allow just setting a DNS. You can either set the IP address outside the DHCP range or go onto the Router/DHCP server and set it to a static IP. This is because the Firestick requires you to enter in an IP address before getting to the DNS setting. Once you decide on that, go into the firestick network settings and select either Ethernet or Wired Configuration, depends on how you're connected. First thing it asks for is the IP address, which you decided on earlier, followed by the Gateway which by default for me anyways was 192.168.2.1, which will also be the DNS server in the following step.

Bell Fibe Tv app on Amazon Firestick not always working.

yorkville — Fri, 08 Mar 2024 16:15:04 GMT

Hi, I have been using the Bell Fibe TV app on the Amazon Firestick since the app has been available and rarely have I experienced any issues. It's been a couple of weeks that we have started to receive an error message when trying to watch live tv or recordings.

The message comes on a black screen with an exclamation mark with the following message;

Error

An error occurred, (1009f/9D28)

For more information please visit: http://support.bell.ca/Fibe_TV/

This is happening on two different Amazon Fire sticks on two different televisions.

I have tried all the tips I found on this board such as clearing the cache, uninstalling/reinstalling to no avail.

I have reset to factory settings the Firestick and re-installed the Fibe TV app.

I have purchased a brand new model 4K firestick that I installed yesterday.

I'm still getting the error message.

This error is happening more often on both tv's and making it impossible to watch television.

Every other streaming app works as expected, Netflix, Prime, Disney+.

There is obviously something wrong with the app development that needs to be looked at immediately.

Can this be escalated to the correct department?

Thanks

Re: Bell Fibe Tv app on Amazon Firestick not always working.

BellPatricia — Wed, 27 Mar 2024 13:44:43 GMT

Hi there @yorkville,

Welcome to the Bell Community, and thank you for sharing all of these details with us.

Error 1009f/9D28 generally means that there is a network connection issue preventing playback. Are you using any third party equipment such as a router, or are your Firesticks connected directly to the internet via your Bell modem?

A great first step to resolve this is a simple reboot of your internet modem. Just unplug your modem from the power source for a minute, and then plug it back in and test to see if everything is working. If you are using a VPN you can try turning it OFF as well.

We also invite you to check out the suggestions from @WillTv in the thread above, and let the Community know if you are still having trouble.

- Patricia

Re: Bell Fibe Tv app on Amazon Firestick not always working.

yorkville — Mon, 11 Mar 2024 14:37:02 GMT

I believe that @WillTv is on the right track. When I read his post I thought about my self hosted DNS. Therefore, I bypassed it and the error has not re-appeared. I guess you can say that the my issue is resolved. Not sure why this is happening now as I have been self hosting a DNS for at least two years. Thanks.