topic Re: Unable to view 210,211, 274 in TV & Streaming

Missing channels on only one satellite receiver

cdlamb — Wed, 31 Jan 2024 16:01:15 GMT

I have two receivers connected to my satellite dish. The one receiver gets all the channels I am subscribed to, the other one seem to not connect on all the Even #'d transponder, but 100% signal strength on the odd # transponders. I already had a technician come out, They charged me for a service call after telling me there would be no charge. He told me that my coax cable was bad, & I tried running a new one, & still the same issue. He said that I would receive a newer satellite dish, but it has never showed up.

Re: Missing channels on only 1 receiver

BellNick — Fri, 26 Jan 2024 14:27:35 GMT

Hi there @cdlamb
Thank you for your post and welcome to the Community.
Are you able to share which 2 receivers you have and which one you are experiencing the issue on?
Are you missing all channels or specific ones (if specific, which channels?)?
Have you tried unplugging your equipment for 30 seconds and plugging it back in?
Looking forward to hearing back.

Re: Missing channels on only 1 receiver

cdlamb — Tue, 30 Jan 2024 19:02:20 GMT

They are both bell 6500 receivers.

I just tried swapping positions of the receivers, leaving the basement receiver unhooked and now it is stuck on the screen standby for satellite signal.

I was showing 98 or 100 signal strength prior.

Re: Missing channels on only 1 receiver

cdlamb — Tue, 30 Jan 2024 19:12:23 GMT

Shows satellite 91

Going through the odd transponders 1 - 31, and then the even transponders 2-30.

Seems real slow 0 of 5

And not completing.

I am just in the installation screen checking satellite signal, and completing switch installation check. I don't have a switch.

The old 4100 receivers worked good.

Re: Missing channels on only one satellite receiver

Wakka197 — Thu, 01 Feb 2024 04:16:03 GMT

Well I hope you get those recovers and problems resolved . let us know when you get it resolved . Another thing I was thinking is cable that goes to satalite that you hook back of the reciver to wAlll could be damaged . Casue I had satalite showing 0 out of 5 and i moved the cord in the wall it was working . Don’t hurt yourself it coax something I don’t know full name and almost sound like that but I put a sujestion then

Re: Missing channels on only one satellite receiver

cdlamb — Thu, 01 Feb 2024 05:52:59 GMT

It seems to be that might have been an issue. I removed the wall plate where the cable enters the house. Very little slack in the cable. Seems like I have 96-100 signal on all 32 transponders.

Just seemed odd that a poor connection would only affect the odd transponders. Does it communicate through bothe the outside ground shield cable, and the inside pin together?

Unable to view 210,211, 274

Salem — Mon, 04 Mar 2024 03:29:02 GMT

On my second receiver I'm unable to view channels 210, 211 and 274, keeps searching for satellite signal but if my first receiver is on channel 210 they work on the second receiver

Re: Unable to view 210,211, 274

Nash211 — Mon, 04 Mar 2024 05:17:08 GMT

What is model of the receiver that doesn't work. Is it one of the old SD receivers.

Re: Unable to view 210,211, 274

Salem — Mon, 04 Mar 2024 14:33:11 GMT

HD6500

Re: Unable to view 210,211, 274

dks — Mon, 04 Mar 2024 21:57:29 GMT

Thank you for your question. This can happen when a receiver has been unplugged or inactive for a period of time. Follow these steps to reset your receiver and restore your Bell Satellite TV channels.

For models: 3100, 4100, 3200, 5100, 5800, 5900, 6100, 6131, 6141, 6400, 6500, 9200, 9241, 9242, 9400 9500, 7500
Press and hold POWER on your Bell Satellite TV receiver until the green light turns off. Then release.
Wait for instructions on your screen. You should see Attention screen 015.
Check to see the channels are back.
If channels are still unavailable, synchronize programming.

https://support.bell.ca/TV/Channels/I_can_t_access_a_channel_on_my_Bell_TV

If this does not work, please let us know the result.

Re: Unable to view 210,211, 274

cdlamb — Fri, 19 Apr 2024 23:32:59 GMT

6100 git it working now.

Poor connection.

Couldn't see how a bad connection could cause partial loss of channels.

Re: Missing channels on only one satellite receiver

ransu — Sat, 27 Apr 2024 13:41:12 GMT

If u haven't fixed this yet,old thread, could be white dust (kinda like corrosion) on your lnb threads. Have seen this before because either vertical or horizontal has more volts pushing signal. The lower voltage side stops working(one side is even the other odd channels).

Re: Missing channels on only one satellite receiver

ransu — Sat, 27 Apr 2024 13:45:10 GMT

Just noticed you solved problem. The reason a poor connection can cause this is because there are different voltages to even and odd.

Re: Missing channels on only one satellite receiver

cdlamb — Fri, 03 May 2024 15:54:31 GMT

Yes, I found the in wall connection to be too tight. As soon as I loosened the wall plate everything started working on both odd and even transponders. I would have never guessed that a 98 signal strength showing, could indicate this, but good to know from now on.

I am still missing the stingray video channels that are shown in my channel lineup list 892, 893, 894

I have 5 receivers. But I cannot get programs on 2of them

Napoor — Tue, 21 May 2024 21:34:59 GMT

I have 2 receiver that doesn’t show my programming. What do I need to do.

Re: I have 5 receivers. But I cannot get programs on 2of them

WelshTerrier — Wed, 22 May 2024 11:44:58 GMT

Good Day.

We do not have access to your account or equipment details. Can you provide us with the following information?

Which Bell TV service do you subscribe to Bell Fibe TV, or Satellite TV? Which TV package do you have? Starter, Good, Better, Best. Do you subscribe to Fibe TV App? If so, which package? Standard or Premium?

Tell us about your equipment what are using to view Bell TV? Receivers, Streamers, etc. Make & model? Wired or wireless? Bell Home Hub or Giga Hub? Do you have Fibe Internet? If so, which package?

Is this a recent issue or has it been an ongoing problem? Which receivers do not work? Are you trying to view all of the receivers / devices simultaneously?

Have you contacted Bell TV Customer Service? To reach Tech Support please call one of the following diect phone numbers: Fibe TV: 1 866 797-8686 Satellite TV: 1 888 759-3474 Fibe TV app: 1 866 797-8686

Let us know if we can provide further assistance.

Take care.

Missing channels on only one satellite receiver

Washout — Wed, 11 Dec 2024 22:05:54 GMT

Was on the phone with bell for two hours . I am missing lots of Chanel’s that I pay for. They sent new smart cards and still the same. I have 91 % signal. Went through all the trouble shooting with them and no change. Have neighbors missing channels also. I have three receivers all the same. Has to be on there end. Anyone else have this problem?

Re: Missing channels

BellPatricia — Fri, 13 Dec 2024 21:02:50 GMT

Hi @Washout

Welcome to the Bell Community.

Please share more details wit the Community so we can help.

What type of equipment do you have?
Which channels are missing?
Are the channels missing from multiple receivers or just one
Are the channels visible in your TV Guide at all, or do you get an subscription message when you try to view them?

Hope to hear from you soon,

@BellPatricia

Re: Missing channels

Washout — Tue, 17 Dec 2024 21:48:34 GMT

Two 6500 and one 6400 receiver, don’t show up on the guide on all dish’s . No messages or errors.there are so many missing but hear are a few.1008,1127,1120,1210,1213,1281,1703,1706,1746 and way more.talked to a service rep not in my area (because there is none) he said I might have to get bell to terminate all my receivers. and start over . He has seen this before.

Missing channels on only one satellite receiver

crusty1 — Tue, 24 Dec 2024 15:57:43 GMT

We've been having issues with a 6400 satellite receiver. We lost all channels. Bell ended up sending a new smart card now we still have no channels on this one receiver and are unable to synchronize channels. I have been on the phone daily with Bell and still no resolution. Maybe we just need a new receiver. Not sure how long these last but we've had it for years. Any help would be appreciated as I have grand children coming for Christmas and they have no tv to watch.