topic Re: Fibe TSN and crave apps with hdmi adapter in TV & Streaming

Fibe TSN and crave apps with hdmi adapter

Frustrated again — Thu, 25 Apr 2024 16:50:47 GMT

In the last few weeks I have been unable to use my lightning to hdmi adapter with the bell apps (Fibe, crave, TSN) they all work fine on the phone, but once I plug in the adapter I get an error has occurred message. One such error code is 999/-12852.
I can use many other apps with this connection method.

Re: Fibe TSN and crave apps with hdmi adapter

Frustrated again — Thu, 25 Apr 2024 16:56:36 GMT

Another app error is also 999/-12852

Re: Fibe TSN and crave apps with hdmi adapter

dks — Fri, 26 Apr 2024 10:20:08 GMT

Thank you for your question. A little research shows that the error you describe is an Apple iOS error. There are a number of remedies suggested.

1) without connecting your iPhone to your TV, reboot it and try to connect again through your adapter.

2) Remove the app, reboot your phone and download the app again.

2) Make sure your iPhone has the most recent software version.

Let us know if any of these ideas work for you.

Re: Fibe TSN and crave apps with hdmi adapter

Frustrated again — Fri, 26 Apr 2024 10:39:16 GMT

I’ve tried all except deleting the app. Given that it is 3 different apps all provided by Bell, it seems odd that the issue is not a Bell issue. But I will try. Thank you

Re: Fibe TSN and crave apps with hdmi adapter

Frustrated again — Fri, 26 Apr 2024 11:15:52 GMT

So I did all that. No luck. Did I mention it happens on multiple devices?

Re: Fibe TSN and crave apps with hdmi adapter

dks — Sat, 27 Apr 2024 10:53:47 GMT

What is the make and model of the TV?

Re: Fibe TSN and crave apps with hdmi adapter

Frustrated again — Sat, 27 Apr 2024 11:26:56 GMT

It’s an old rca not a smart tv. Happens on all tvs in my house. It’s in the Bell apps that won’t work with my adapter

Re: Fibe TSN and crave apps with hdmi adapter

BellNick — Mon, 29 Apr 2024 13:19:26 GMT

Hi there @Frustrated again
Thank you for your post and welcome to the Community.
This is by design. Hooking your phone up to your television via this method will not work with the mentioned apps.

Re: Fibe TSN and crave apps with hdmi adapter

Frustrated again — Mon, 29 Apr 2024 13:31:01 GMT

Thank you BellNick, but this is a new phenomenon, as they worked as recently as roughly 10 days ago. What is the purpose of such design, as every other streaming app I use does allow this?

Re: Fibe TSN and crave apps with hdmi adapter

Cedarstrip — Tue, 13 Aug 2024 14:44:59 GMT

like many I imagine who want to play downloaded content through an hdmi cable, I am at our summer place where there is only cellular service. So I download content at home and watch it offline. Works fine for Netflix, for example. For crave the sound gets to my tv but not the picture. Not an acceptable by design choice by Crave

Re: Fibe TSN and crave apps with hdmi adapter

Frustrated again — Wed, 14 Aug 2024 12:40:07 GMT

Seems to have started working again after I randomly tried again a few weeks later The response provided was less than satisfactory or appropriate

Re: Fibe TSN and crave apps with hdmi adapter

Frustrated again — Tue, 25 Mar 2025 11:19:11 GMT

This has stopped working again. Only Bell apps, Fibe, TSN. it makes no sense, it’s like they want to force me into buying a newer tv.

Re: Fibe TSN and crave apps with hdmi adapter

Frustrated again — Tue, 25 Mar 2025 11:24:02 GMT

I think there needs to be an explanation why this is not acceptable method. Every other major app (Netflix, Disney) allows this to work.