topic Re: Fibe TV App - error 1009n/19 in TV & Streaming

Fibe TV App - error 1009n/19

Sebfamille — Wed, 15 May 2024 19:12:42 GMT

I really don’t know what you are looking for. Bell is generating error code 1009n/19 and you should know what it means.

I phone 13 and everything is updated!

As you can see, I am able to get in the app.

I do not use any VPN. I am on wifi on my BELL home internet.

Re: Fibe TV App - error 1009n/19

BellPatricia — Wed, 25 Sep 2024 13:45:58 GMT

Hi there @Sebfamille,

Thank you for reaching out to the Bell Community 🙂

That error is caused by corrupted data on the devices video player.

We recommend that you first log out of the Fibe TV app, and then a simple restart of your device should clear that right up. Also, ensure that your device and the Fibe TV app is up to date.

Please let us know if you are still having trouble afterwards.

- Patricia

Re: Fibe TV App - error 1009n/19

Toni1 — Wed, 15 May 2024 03:13:16 GMT

This does not work for me, and I continue to have this problem when trying to airplay from my phone on my TV.

Please advise of other solutions

Re: Fibe TV App - error 1009n/19

BellNick — Fri, 17 May 2024 15:03:19 GMT

Hi there @Toni1
Thank you for your post and welcome to the Community.
If logging out of the Fibe TV app and restarting your device has not resolved the issue, we would recommend re-installing the app to your phone.
Looking forward to hearing back how that goes.

Re: Fibe TV App - error 1009n/19

Kelly1 — Sat, 18 May 2024 02:06:06 GMT

I’m having the same issue with error code 1009n/19. I’ve updated the app, logged in and out, re-installed. It’s clear the issue is with the software.

Re: Fibe TV App - error 1009n/19

BellNick — Tue, 21 May 2024 19:08:20 GMT

Hi there @Kelly1
Thank you for your post and welcome to the Community.
Are you able to share which device (make and model) you are using that you are receiving this error code on?
Looking forward to hearing back.

Re: Fibe TV App - error 1009n/19

Kelly1 — Tue, 21 May 2024 19:24:49 GMT

Iphone 8S, IOS 15.4.1. Everything has worked perfectly up my post.

Re: Fibe TV App - error 1009n/19

BellNick — Fri, 24 May 2024 16:17:48 GMT

Hi there @Kelly1
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: Fibe TV App - error 1009n/19

Franceyt — Tue, 28 May 2024 22:42:14 GMT

Hey!
I have been having the exact same problem for 2 days now as well. I have logged out, turned off the device and redownloaded the app. Nothing has worked. Please help!

Re: Fibe TV App - error 1009n/19

Franceyt — Wed, 29 May 2024 00:43:25 GMT

Oh great, that’s perfect 🫠. It’s most definitely a bug in the code or software!!
This is so frustrating.

Re: Fibe TV App - error 1009n/19

BellNick — Fri, 31 May 2024 12:37:49 GMT

HI there @Franceyt
Thank you for your post and welcome to the Community.
Are you able to share what device (make and model) you are using and experiencing this issue on?
Looking forward to hearing back.

Fibe TV App - Crashing partway through video

Kelly1 — Sat, 01 Jun 2024 03:47:27 GMT

Hello! I am airplaying on IOS and my Fibe TV app crashes about 20 minutes into whatever show I’m watching. This happens on all shows. I’ve had this issue for a couple of weeks now.

I’m using an iphone with IOS 15.4.1, have deleted and re-installed the app and restarted the phone.

As this is clearly a software issue, please advise on timelines for a fix and the credit I’ll be receiving until the fix.

Re: Fibe TV App - error 1009n/19

Kelly1 — Sat, 01 Jun 2024 04:00:11 GMT

@BellNick You continue to request the same data from everyone yet provide no resolution. You told me to perform a factory reset when the issue is clearly software-related.

Has this issue been raised to the tech team so we can (eventually) get a fix, or do you plan to pin this on each user’s hardware?

Re: Fibe TV App - Crashing partway through video

Yson24 — Mon, 10 Jun 2024 00:18:28 GMT

I’m also having the same issue on my new iPad Pro Os 17.5.1

i run a tv show I recorded at home while I’m away for work and it crashes every 2 minutes or so .

everything is up to date including the bell fibe tv app.. can we get help with this ?

Re: Fibe TV App - error 1009n/19

Kelly1 — Mon, 10 Jun 2024 00:38:35 GMT

Bell messaged me directly to try and fix this issue. Bell now claims the issue is with Apple and they can’t help me. I asked Bell for support on this issue being related to Apple and not with the app itself, and they did not reply.

Looks like Bell is trying to dodge accountability! I contacted Bell and was given a credit until they can fix the app.

Re: Fibe TV App - error 1009n/19

ChrisF1 — Wed, 03 Jul 2024 13:50:36 GMT

Does everyone with an Apple device have this problem?

we’ve had this error for weeks now. Just tried the logout/restart with no luck, same with the delete app/re-install app/restart tv and no luck either. My phone is a new iPhone 15 with software fully up to date.
I was able to cast to this tv with Airplay in the past so what changed?

Re: Fibe TV App - error 1009n/19

Kelly1 — Wed, 03 Jul 2024 14:47:57 GMT

Bell is indeed claiming this issue is with Apple devices and the error we’re ALL seeing is with Apple’s IOS, not Bell’s Fibe TV app. I asked Bell for proof of this error being Apple related so I could approach Apple directly for a solution, however Bell did not respond to me. I recommend reaching out to Bell and getting a credit!

Re: Fibe TV App - error 1009n/19

ChrisF1 — Wed, 03 Jul 2024 14:50:09 GMT

Thanks Kelly1!

Re: Fibe TV App - Crashing partway through video

Kelly1 — Wed, 03 Jul 2024 14:53:18 GMT

Apologies for missing this comment! Please call Bell and request a credit for their app not working. I received a $5 credit until this issue is fixed.

Re: Fibe TV App - error 1009n/19

Chris10 — Tue, 24 Sep 2024 23:29:51 GMT

I have tired to restart phone and log in and out of app having same problem only when trying to use TSN services iphone15