topic Re: Running the Bell Fibe TV app error in TV & Streaming

"An error occurred please try again later" when using Chrome for Fibe TV

Tom5 — Thu, 22 Aug 2024 16:55:41 GMT

Trying to run the Bell Fibe TV app and I get this error "an error occured please try again later". running on a Samsung laptop. The only way to get it to run again is to uninstall Chrome and reinstall and then it will run for a number of days and then the error repeats.

Re: Running the Bell Fibe TV app error

dks — Sat, 08 Jun 2024 20:29:51 GMT

Can you say more about the laptop? What is the operating system on the laptop? Windows or ChromeOS?

Re: Running the Bell Fibe TV app error

Tom5 — Sun, 09 Jun 2024 13:02:16 GMT

Running Windows 11 Home and Chrome or Edge browser. Same error.

Re: Running the Bell Fibe TV app error

BellAntonie — Mon, 10 Jun 2024 17:47:42 GMT

Hi there @Tom5 ,

Thank you for your post and welcome to the Community.

In order for the Community to best assist, some extra details will be needed;

Are you able to share which model laptop you are experiencing this issue on?
Is your device and browser up to date with the latest versions?
Is there any specific error code along with the error message you can share?
Does this happen when watching live content, recordings or both?
Does it happen on all stations or just specific ones and if specific ones, are you able to share which ones you've noticed?

Looking forward to hearing back.

Re: Running the Bell Fibe TV app error

Tom5 — Tue, 11 Jun 2024 13:09:27 GMT

laptop is Dell 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Browser is latest and uptodate
No error codes just the message
The error happens when you try to start the Bell Fibe Tv app. It never fails if it starts up correctly.
All stations since the error happens when trying to start the app.

Re: Running the Bell Fibe TV app error

BellNick — Wed, 12 Jun 2024 13:43:14 GMT

Hi there @Tom5

Are you able to share if you are accessing via an app or are you going to the Fibe TV app websites?

Looking forward to hearing back.

Re: Running the Bell Fibe TV app error

Tom5 — Tue, 11 Jun 2024 20:34:46 GMT

https://tv.bell.ca/home

The Fibe Tv app website. I get the same error when i click on your link above.

Re: Running the Bell Fibe TV app error

BellNick — Wed, 12 Jun 2024 18:31:43 GMT

Hi @Tom5
Do you happen to have any VPN or pop-up blockers active? If so we would recommend turning them off. Alternatively, we would recommend trying the Firefoxbrowser to see if you are able to watch content from there. Looking forward to hearing back.

Re: Running the Bell Fibe TV app error

Tom5 — Wed, 12 Jun 2024 18:47:14 GMT

I do not have any blockers active. Interesting it runs fine on Firefox??