topic Re: Amazon prime freezing in TV & Streaming

Prime App buffering on Bell fibe

DanC — Tue, 05 Mar 2024 20:24:15 GMT

Is it a bell or prime issue. Other streaming apps work OK. I'm using a giga hub with a wireless tv box.

Re: Prime App buffering on Bell fibe

BellPatricia — Fri, 31 Mar 2023 16:47:06 GMT

Welcome to the Bell Community, and thanks for your post.

Can you clarify the make/model of your TV receiver? Is this affecting just a certain channel/show/movie or multiple? Have you checked to see if the same thing happens on any other device?
Are you able to test a wired connection to see if you notice any difference?

Let the Community know how everything is going,
- Patricia

Re: Prime App buffering on Bell fibe

DanC — Sat, 01 Apr 2023 12:06:38 GMT

Arris VIP 802 wireless. Other streaming services work OK. I use the Prime app on my LG tv now and bypass the Bell receiver which plays without buffering.

Re: Prime App buffering on Bell fibe

Davey2687 — Thu, 13 Apr 2023 21:17:55 GMT

I have the same problem. Prime App works fine on Tablet and phone but is buffering on the Bell receivers.

Re: Prime App buffering on Bell fibe

BellNick — Sat, 15 Apr 2023 15:27:33 GMT

Hi there @Davey2687
Thank you for your post.
Were you able to test a wired vs wireless connection to see if the issue persists on both connection types?
Have you tried rebooting your equipment (both modem and receiver) and can you confirm which modem and receiver you have?

Looking forward to hearing back.

Re: Prime App buffering on Bell fibe

DanC — Sat, 15 Apr 2023 17:59:41 GMT

The Bell equipment is listed n a previous reply. I am on my 3rd receiver and 2nd modem since September. A bell repairman didn't have a cable long enough last year when the tv wireless connection was failing. Finally a giga hub modem resolved that. ($199.00) Rebooting both devices didn't fix the Prime issue. Now I watch steaming using my internet and smart tv bypassing the Bell receiver. I notice too by doing this I get a Dolby Digital display on my Harman Kardon receiver.

Re: Prime App buffering on Bell fibe

BellNick — Wed, 19 Apr 2023 18:40:33 GMT

Hi there @DanC @Davey2687
Based on the issue, we believe this is most likely a internet connection issue. Our best recommendation would be to connect your box via ethernet cord instead of WiFi or moving your box closer to the modem.

Re: Prime App buffering on Bell fibe

DanC — Wed, 19 Apr 2023 19:55:55 GMT

It is only 20 feet (unobstructed) between the tv and modem.

Re: Prime App buffering on Bell fibe

Saje — Sat, 29 Apr 2023 03:25:55 GMT

I'm having the same issue with 1 of my boxes prime and only prime buffers constantly tried rebooting multiple times hard reboot also reboot from tech. Modem is only 3 feet from this box. We left rogers hoping for better service but buffering is worse than slow internet speed

Re: Prime App buffering on Bell fibe

DanC — Sat, 29 Apr 2023 13:41:25 GMT

I've don't use the Bell box anymore, the streaming apps work well modem direct to my OLED TV.. Other Tv's worth ok with a Fire stick.

Re: Prime App buffering on Bell fibe

BellPatricia — Mon, 01 May 2023 17:11:43 GMT

Hey there @Saje, thank you for reaching out to the Bell Community.

Can you share what type of TV receiver you're using (make/model). Also, can you please test a direct Ethernet connection from the TV receiver to your modem, and let us know if that makes any difference?

Hope to hear from you soon.

- Patricia

Re: Prime App buffering on Bell fibe

Saje — Tue, 02 May 2023 00:18:31 GMT

It's a samsung smart TV I hooked up a cable direct does the same it only effects prime app on that single box the one closet to modem

Fibe, Amazon Prime conflict

JakeSnake — Sun, 23 Jul 2023 22:34:37 GMT

Whole home 2000, smart tv, Amazon Prime.

I keep losing connection when accessing Amazon Prime. I have rebooted, reseated, changed cables, all hardware units, and upgraded all software,andc re-register at Amazon. Connection works for a bit and then gets flaky. The problem remains. When I disconnect the Bell Fibe wireless receiver the problem goes away. No problem when watching regular TV channels.

Anybody know why?

Re: Prime App buffering on Bell fibe

JakeSnake — Mon, 24 Jul 2023 16:54:09 GMT

I went through all sorts of testing and the only thing works is to disconnect the receiver and then there is no problem with Prime. Don't who has the problem, U am content yo just unplug the Bell satalite receiver for the TV and a is well

Re: Prime App buffering on Bell fibe

BellPatricia — Wed, 26 Jul 2023 17:08:05 GMT

Hey @JakeSnake 🙂
Welcome to the Bell Community, and thanks very much for posting this helpful information.
Can you clarify which device you're using to access the Amazon Prime App?
Since you mention the issue was resolved for you when you unplugged the wireless TV receiver, it sounds like the two pieces of equipment could be causing some interference between themselves. You could also test by moving the equipment further away from each other to see if the same things keeps happening.
Keep the Community posted,
- Patricia

Re: Prime App buffering on Bell fibe

JakeSnake — Wed, 26 Jul 2023 17:44:43 GMT

I have a VIP2502 RECEIVER and a SAMSUNG SMART TV. Definitely there is interference thus further supported by fact it is intermittent/unpredictable. Space is an undue so close proximity may indeed be the problem. No option in separation so unplugging the receiver is best option for me.

The only pattern I can determine is that daytime viewing presents no problem. Problem happens in evening when load is heavier. This pattern opens the possibility that the router VAP2500 or the modem Bell 2000 is overloaded. Maybe.

Re: Prime App buffering on Bell fibe

DENIS — Tue, 05 Mar 2024 20:16:25 GMT

I agree with Jake cuŕrently.we are watching one series with 20+ seasons about 5 episodes in it starts the blue circle buffer. We reboot both the modem and the vip unit and all is well. We like one unit for remote so we put up with it. When I use the app on my TV directly all is very good no buffering. To bad my tv can't use the fibe app on my old samsung. BELL NEEDS TO FIX IT.

Amazon prime freezing

516 — Sun, 03 Mar 2024 22:28:25 GMT

We are having to unplug/plug in our fibe box each time we want to use Amazon prime as it won't start or just freezes. Does any one else have this issue?

Re: Amazon prime freezing

BellPatricia — Tue, 05 Mar 2024 20:22:41 GMT

Hi there @516,

Welcome to the Bell Community, and thank you for reaching out 🙂

For troubleshooting tips check out the section called Amazon Fire TV connection error in this this helpful article: Troubleshooting the Fibe TV app

Let the Community know how everything goes.

- Patricia

Re: Amazon prime freezing

Todd1919 — Wed, 24 Jul 2024 01:50:42 GMT

Why hasn’t bell resolved this issue? Jist spins - but no other ap does this