topic Re: Receiver Connection Problem in TV & Streaming

Want to use a receiver from home at my cottage. How to go about that?

Bob camp — Fri, 19 Apr 2024 15:42:45 GMT

I have satellite service at my home and want to move a receiver to my cottage. As i am already existing as a client I do not wish create a new account only move the service from current address to another. I'm already paying for the service just want to change location and keep billing as it is. HOW DO I DO THIS?

Re: Want to use a receiver from home at my cottage. How to go about that?

BellPatricia — Fri, 19 Apr 2024 21:27:34 GMT

Hey there @Bob camp,

Thank you for reaching out to the Bell Community 🙂

You can use your existing Bell Satellite TV service at another location. Keep in mind that only one location can be active at a time, so while you are at the second location receivers at the main location would be disabled.

For full details, and information on how to proceed check out: Can I use my Bell Satellite TV service somewhere other than my primary residence?

Let the Community know if you have any other questions,

- Patricia

Restore satellite receiver signal at cottage

blackaspitch — Mon, 03 Jun 2024 15:30:13 GMT

We have a second receiver at our cottage but because it is a seasonal residence and not used all winter, BELL turns off the signal. WHY ? We pay for all year so why do you feel you can turn off my signal just because it's not being used. It is not easy getting it turned back on as we sometimes wait on the phone line for up to one hour only to be told it will be reinstated.

Re: Restore satellite receiver signal at cottage

WelshTerrier — Mon, 03 Jun 2024 16:09:33 GMT

Good Day & Welcome to the Bell Community Forum.

As a Bell Satellite TV customer, you can enjoy your existing Bell Satellite TV service at a second location such as a cottage, vacation property or second home. Only one location can be active at a time. If you're at your second location, you must call us to disable the receivers in your main home.

If you wish to have active receivers in two locations at once, you must open a second Bell Satellite TV account.

If a receiver is installed in a mobile unit such as a camper, boat or other recreational vehicle, only one active receiver will be allowed on the account.

Please call Bell Satellite TV at 1 888 759-3474 to open a second Bell Satellite TV account, to disable the receivers in a location or for more information regarding this policy.

Take care.

Re: Restore satellite receiver signal at cottage

dks — Mon, 03 Jun 2024 16:26:19 GMT

Thank you for your question. I also have a second satellite receiver on a separate account at my cottage. I suspend the service every November for six months ( the maximum)and the bill is reduced. It comes back automatically on May 1. I remove the receiver from the cottage, as well. A phone line connection is not required for the receiver. You can reactivate your receiver using the MyBell app on your cell phone if necessary. It has been easy from my end. To the best of my experience, Bell does not suspend your receiver themselves. You have to ask for the suspension. The rules are different if you have two receivers in two locations but on the same account.

Receiver Connection Problem

Camper Guy — Sat, 17 Aug 2024 22:11:36 GMT

I am trying to move one of our receivers from our house to an RV that is 30 feet from our house and can not get connected again. It is hooked up to a separate dish that we use while camping. I have tried 2 different receivers and have had no success. We have done this in the past with no problems. Any suggestions would be appreciated.

Re: Receiver Connection Problem

WelshTerrier — Sun, 18 Aug 2024 01:02:25 GMT

Good Day.

If a receiver is installed in a mobile unit such as a camper, boat or other recreational vehicle, only one active receiver will be allowed on the account.

If you wish to have active receivers in two locations at once, you must open a second Bell Satellite TV account.

Please call us at 1 888 759-3474 to open a second Bell Satellite TV account, to disable the receivers in a location or for more information regarding this policy

Do you have any error codes on your receiver? Have you tried to do any troiuble shooting? Please reference the following:

Satellite TV error codes and troubleshooting : Troubleshooting Satellite TV error codes (bell.ca)

Take care.

Re: Receiver Connection Problem

Camper Guy — Sun, 18 Aug 2024 01:24:10 GMT

Has that changed recently because I didn’t have to that before. Not everyone is coming in the RV, some will be at home and everyone would like to watch TV. I have 4 receivers in total that I pay for. I am not trying to cheat the system so this seems very unresonable.

Re: Receiver Connection Problem

Camper Guy — Sun, 18 Aug 2024 01:34:37 GMT

Also, I saw this yesterday so I phoned Bell and spoke to a lady from support who said I should be able to put a receiver in the RV, for the 5 days we will be gone, with know problem. She zapped the receiver thinking that might solve the problem but it didn’t. How does anybody know if I moved it out to the driveway. What happens if I move it to another room in the house.

Re: Receiver Connection Problem

WelshTerrier — Sun, 18 Aug 2024 10:39:47 GMT

Good Day.

This is a community forum, a peer-to-peer site web site. As such, we do not decide on what is reasonable or unreasonable in terms of policy & what you can or can not do with your Bell Satellite TV service.

This is not a new policy. If you wish, you can reconfirm this on https://www.bell.ca or by contacting Bell Customer Service Satellite TV at: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

Yes, you can move your receiver to another room in your home. I do not see any reason why it would not work there. You would simply need to relocate or replace the existing wiring.

Thank you for posting your question.

Take care.