topic Re: Unable to permanently delete recordings via Fibe TV App or Browser in TV & Streaming

Unable to permanently delete recordings via Fibe TV App or Browser

AdM1 — Tue, 09 Apr 2024 20:25:18 GMT

For a few weeks (noticed late Nov 2023) i am not able to permanently delete recordings. Using Fibe TV App ( 2 different phones) nor through a web browser. The recordings appear to delete, but they re-appear in my Recodings page after I refresh. It just doesn't get removed.

Re: Unable to permanently delete recordings via Fibe TV App or Browser

BellPatricia — Thu, 14 Dec 2023 20:56:00 GMT

Hey there @AdM1,

Welcome to the Bell Community, and thanks for reaching out.

Which receiver are you using?

We recommend rebooting both your modem, and the TV equipment. Then test to see if you are still having any trouble.

Keep the Community posted.

- Patricia

Can't Access PVR on TV

CalligraphyCat — Sun, 07 Apr 2024 16:18:18 GMT

I can't access my PVR recordings on my TV anymore. I've tried rebooting them BELL Fibe box, as it has been suggested but still nothing. My PVR is full, but when I delete recordings from the BELL Fibe app on my phone or computer, they just come right back when I open the app again. I know I have to delete the original recordings from the PVR on the TV, but no matter what I try it says it's unavailable and to reboot the box. Please help, I am beyond frustrated and thinking I might have to cancel Bell Fibe if nothing works.

Re: Can't Access PVR on TV

BellPatricia — Tue, 09 Apr 2024 14:48:35 GMT

Hi @CalligraphyCat,

Welcome to the Bell Community, and thank you for reaching out.

Which TV receiver do you have?

If you are still having any trouble we recommend rebooting your TV receiver, the modem as well as the device(s) that you are using to access the Bell Fibe TV app.

Please try that out, and let the Community know if you still need help.

- Patricia

Re: Unable to permanently delete recordings via Fibe TV App or Browser

EllaBella — Thu, 31 Oct 2024 15:34:07 GMT

@BellPatricia I have rebooted the modem and tv equipment and it's still happening. I don't know what's going on.

Re: Unable to permanently delete recordings via Fibe TV App or Browser

BellPatricia — Thu, 31 Oct 2024 15:33:40 GMT

Hello @EllaBella,

Welcome to the Bell Community 🙂

Please share more information so the Community can help.

What TV receiver do you have?
Are you deleting the recordings off of the Fibe TV App, or directly off the TV receiver?
Is it a specific recording or all of which you've tried to delete?
Are the recordings present on all receivers/devices after you have deleted them?

Hope to hear back from you soon,

@BellPatricia

Re: Unable to permanently delete recordings via Fibe TV App or Browser

EllaBella — Sun, 03 Nov 2024 17:24:18 GMT

I had an 8 hour power outage and that seemed to rectify the issue.

Weird!

Re: Unable to permanently delete recordings via Fibe TV App or Browser

Perussen — Fri, 28 Feb 2025 16:44:33 GMT

I have the same issue. I’ve rebooted everything and old r3cordings are still displayed.

Re: Unable to permanently delete recordings via Fibe TV App or Browser

EllaBella — Fri, 28 Feb 2025 17:37:57 GMT

I have old recordings that just won't delete dating all the way back to the end of December 2024. Nothing I do is helping

Re: Unable to permanently delete recordings via Fibe TV App or Browser

BellPatricia — Fri, 28 Feb 2025 21:09:06 GMT

Hi there @Perussen & @EllaBella

Thank you for posting 🙂

Can you please clarify the following:

What TV receiver do you have?
Is the receiver plugged in and powered on?
Are you deleting the recordings off of the Fibe TV App, or directly off the TV receiver?
Is it a specific recording or all of which you've tried to delete?
Are the recordings present on all receivers/devices after you have deleted them?

@BellPatricia

Unable to permanently delete recordings via Fibe TV App or Browser

Nanny2Four — Tue, 20 May 2025 16:25:46 GMT

I have a fire tv in my bedroom where I watch shows I have taped in the evenings…The problem is I can’t delete them in my bedroom…I am able to delete them from the main tv but they still stay on the bedroom tv …Does anyone have any help for me please

Unable to permanently delete recordings via Fibe TV App or Browser

WelshTerrier — Tue, 20 May 2025 16:26:08 GMT

Good Day.

Thank you for reaching out to the Bell Community Forum. Can you please provide us with further information? Make & model of your Fire TV?

I have included the following ideas for your consideration.

Have you verified that your software is up to date? Go to Settings on your Fire TV. Select My Fire TV or Device & Software. Select About. Select Check for System Update.
Have you verified that your app is up to date? Open the app library on your Fire TV. Highlight the app you want to update. Press the three-line button on your remote (or the menu button). Select "More Info". If an update is available, you'll see the "Update" button. Click "Update" to install the latest version.
Have you tried to clear the App Cache & data? Go to Settings on your Fire TV. Select Applications. In Manage Installed Applications, select the app you are having trouble with. Select Clear Cache, and then Clear Data.
If the above suggestions do not resolve your issue, you may need to uninstall & reinstall the app. Go to Settings on your Fire TV. Select Applications. Select Manage Installed Applications. Select the app you want to uninstall & then Uninstall. Follow the on-screen instructions.

How to delete a recording in the Fibe TV app

Let us know if we can of further assistance.

Take care.

Unable to permanently delete recordings via Fibe TV App or Browser

WelshTerrier — Tue, 20 May 2025 16:25:54 GMT

Good Day.

As an addendum to my previous reply, if you record a program or series on one TV and pause the recording without stopping the playback & continue watching the playback at a later time on a different TV, you can also run into this conflict in not being able to delete the recording.

You must stop playback on your main TV if you wish continue playback on your other TV.

Take care

Unable to permanently delete recordings via Fibe TV App or Browser

Nanny2Four — Tue, 20 May 2025 16:26:01 GMT

Hello…thank you for all your advice and I did everything you said even to the point of clearing the cache after I deleted about 10 programs but they keep coming back and now I have almost 100 shows I need to delete and I don’t know what I am going to do

Re: Deleting a program on my bedroom fire tv

BellNick — Tue, 20 May 2025 16:32:45 GMT

Hi there @Nanny2Four
Thank you for your post and welcome to the Community.
Are you able to share which receiver model you have?
You've indicated when you delete the recordings from your main PVR, they still appear on your Fire TV, but, when you attempt the delete the recordings from the Fibe TV app on your Fire TV, do the recordings get deleted from your main receiver and keep appearing on your Fire TV or are they still appearing on your main receiver?
Looking forward to hearing back.

Unable to permanently delete recordings via Fibe TV App or Browser

Bondea — Thu, 12 Jun 2025 15:31:18 GMT

Hi there!

My Fibe receiver stopped working and we are now using the Fibe TV app. I tried deleting the old recordings we had on the receiver (which we can’t watch on the app) but they keep reappearing in the app’s Recordings section. How can I permanently delete these old recordings?

Re: Unable to permanently delete recordings via Fibe TV App or Browser

WelshTerrier — Thu, 12 Jun 2025 18:15:25 GMT

Good Day.

Could you please tell us which Bell Fibe TV service you do subscribe today? Fibe Tv, Fibe TV APP or Satellite TV.

You mentioned that your Fibe receiver stopped working? Have you contacted Bel TV tech support to arrange for support assistance? Receiver issues? Troubleshooting?

I would like to help you out, but I need for you to provide me with further information.

I am somewhat limited in what to suggest without having all of the details at my disposal.

Can you help me out? I will do my best to resolve your issue.

Please advise & take care.

Re: Unable to permanently delete recordings via Fibe TV App or Browser

Bondea — Thu, 12 Jun 2025 20:42:02 GMT

Thank you for responding.

I had been using Bell Fibe TV through a receiver. About a month ago, the receiver stopped working. I went through the troubleshooting process got a replacement receiver and that didn’t work. I then went through the troubleshooting process again and got a new Home Hub modem. That didn’t work.

I went through troubleshooting a third time and was supposed to be escalated to a senior tech who would call me back that same day. Never got a call.

So I gave up and switched to using the Bell Fibe TV app.

Last week we got a new Fire TV stick and downloaded the Bell Fibe TV app again so everything is pretty new. It shouldn’t be a cache problem.

The recordings on our receiver should have been erased but they’re appearing on the app. I delete them but they reappear.

Re: Unable to permanently delete recordings via Fibe TV App or Browser

WelshTerrier — Fri, 13 Jun 2025 10:16:40 GMT

Good Day.

Thank you for your reply. Can you please clarify for me which Bell TV Service you do subscribe to? I do not have access to your account & equipment records. Fibe TV or FibeTV APP?

I will assume you have Fibe TV & that you are using the Fibe TV app as a substitute to watch Fibe TV.

Has your receiver been fixed? Were you given a trouble ticket number? If not, then I would kindly ask you to reach out once again & call Bell Fibe TV Tech support & explain to the service representative that your receiver is still not working & that you are using the Fibe TV app as an interim solution. You can request to speak to a Bell manager. Please call: 1 866 797-8686

You mentioned that your Fibe TV receiver stopped working. Which model of receiver were you using? Would it be the VIP5662W 4K Whole Home PVR receiver or the VIP7802 Cloud PVR?

I can only speculate that this may be the cause of your problems.

The VIP 5662W stores the recording on the PVR hard drive. If the PVR is not working, you will not be able to delete the recordings from it until it is either repaired or replaced.

The VIP7802 Fibe TV box stores your recordings at Bell on a Cloud PVR for 60 days. You can also access these recordings on the Fibe TV app

You can use the Fibe TV app to access your Fibe TV service. There are limitations in terms of what you can or cannot with the Fibe TV app. This is just one example of what you cannot do with the Fibe TV app.

Let us know if we can be of further assistance.

Take care.

Re: Unable to permanently delete recordings via Fibe TV App or Browser

Bondea — Fri, 13 Jun 2025 16:17:54 GMT

Hi!

I subscribe to Bell Fibe TV.

I have a VIP 2262 receiver. I also have a VAP3400 wireless transmitter that shows a blue light. My screen shows a red x when I try to use the receiver.

I will contact Bell support. Thank you for your response.