topic Satellite TV - On Demand connection issues in TV & Streaming

Satellite TV - On Demand connection issues

Sd23 — Wed, 13 Nov 2024 15:57:42 GMT

when watching on demand shows froM satellite receiver I’m having constant connection issues ( disconnects in middle of show and sometimes have to start from beginning again , all other streaming service work fine

Re: Satellite TV - On Demand connection issues

BellPatricia — Fri, 15 Nov 2024 20:45:55 GMT

Hi @Sd23,

Thank you for reaching out to the Bell Community 🙂

We would like to get a bit more information so the Community can help.

What type of TV receiver are you using, and is connected to the internet via Wi-Fi or Ethernet? Are there multiple receivers affect by this, or just one?

Are you accessing the On Demand content directly through the TV Guide or through the Video On Demand storefront?

Keep us posted,

@BellPatricia

Re: On demand connection issues

Sd23 — Fri, 15 Nov 2024 17:56:02 GMT

Hi I have the 9400 receiver on demand is used through wifi adapter and mostly the guide on demand button no other receiver uses on demand

Re: On demand connection issues

BellPatricia — Mon, 18 Nov 2024 19:37:56 GMT

Thanks for letting us know @Sd23

What type of Internet package and modem do you have?

If you are using Bell Internet you can check out the Bell Wi-Fi app and take a look at your signal strength to the Wi-Fi adapter. Take a peek at this How To: Ensure optimal home Wi-Fi connection with the Wi-Fi Checkup Tool

To help maximize the Wi-Fi adapter signal strength it is also recommend that you move the cradle away from the receiver and any other electronic devices such as phones. Ensure the equipment is not located in an enclosed space or behind glass as well.

Let the Community know how everything is going.

@BellPatricia