VIP7802 - some settings and guide functions were temporarily not working

Technut — Tue, 26 Nov 2024 18:44:27 GMT

Last night, everything was working fine watching live or recorded TV on VIP7802. This morning, it went crazy. The screen did not show the large picture at the top, beside the description of the show as we moved through the guide; just a blank area, The guide was showing 'subscribed and popular' channels. Using the 'settings' menu to change guide filter, it would not accept my selection of 'favourites'; no check mark appeared, and it stayed on sub+pop. More and more channels appeared on the guide each time we scrolled through it beginning-to-end. Mostly we got an "unsubscribed" message if we selected a channel not in our package, but we were able to watch some channels that weren't in our package. I did a full reset, and everything went back to the way it was.

Although I really don't like some of the new UI, at least it has been working stable without any major inconveniences - until now. Is Bell pushing out any updates, or would they even tell us if they did?

Re: VIP7802 - some settings and guide functions were temporarily not working

BellPatricia — Thu, 28 Nov 2024 17:23:22 GMT

Hi there @Technut

Thanks very much for reaching out to the Bell Community and for letting us know that happened.

We are glad to hear that your service was restored after rebooting the equipment.

If you have any other trouble just let us know, and we will be happy to help.

@BellPatricia

topic VIP7802 - some settings and guide functions were temporarily not working in TV & Streaming

VIP7802 - some settings and guide functions were temporarily not working

Re: VIP7802 - some settings and guide functions were temporarily not working