topic Re: Problem with PVR playback only on secondary receiver in TV & Streaming

Problem with recording playback on my secondary receiver

Old Physicist — Wed, 04 Dec 2024 21:37:19 GMT

PVR Stuttering : Problem with PVR playback: Playing a recorded program on the main TV is fine. However, on a second TV, initial playback is OK, but if we pause the playback, and return to it several minutes later, he playback stutters, i.e., it's on, then off, on, then off, (both video and audio), making it impossible to watch. I've checked the cable connections between the TV and the table-top box and they seem OK. The box is connected through WiFi. A laptop in the same location and on same network has no problems, and I can view PVR Playback on my PC.

Re: Problem with PVR playback only on secondary receiver

BellPatricia — Fri, 06 Dec 2024 18:24:55 GMT

Hey there @Old Physicist
Welcome to the Bell Community and thank you for the troubleshooting you have tried so far.
Can you share which TV receivers you have? Is this affecting a specific recording that you pause or all of them?
We recommend that you reboot your modem and both TV receivers. Unplug the equipment for around 30 seconds and then plug everything back in and test to see if you can watch a recording on your secondary receiver.
Keep us posted,
@BellPatricia

Re: Problem with PVR playback only on secondary receiver

Old Physicist — Fri, 06 Dec 2024 22:04:35 GMT

Thanks for responding. The main TV is a Panasonic TC-32LZ800 and the one we are having problems is a Toshiba 22AV500U. As far as I can tell, all recordings are affected (I tried only a few but results were consistent). I have already tried rebooting the router and both TVs although for the TVs, I did it from a menu. I will try the 30-sec boot and fallow up later. Thanks.

Re: Problem with PVR playback only on secondary receiver

Old Physicist — Sat, 07 Dec 2024 18:55:36 GMT

That solution seems to have solved the problem. I removed power from both TVs, the router, and both boxes — completely unplugged them all, and after a bit (> 30s) reapplied power. Have tried to repeat the problem several times, and all seems OK now. Many Thanks.