topic Re: VIP7802 - Closed Captions not working in TV & Streaming

VIP7802 - Closed Captions not working

Gmarmy — Fri, 06 Dec 2024 18:37:32 GMT

I received the big upgrade today and now my CC no longer work. I have gone into settings and made sure they were turned on. I also pressed the OK key on my remote and made sure that they were on from there. I went in and changed the settings for the CC hoping that would reset it but that didn't work. At one point earlier today they worked. Then I watched a recorded program and couldn't get them back on. Any idea on how to get them working again? I have fibe tv. oh yeah, I also rebooted the TV set box. TIA

Re: Closed Captioning no longer works since upgrade

dks — Wed, 04 Dec 2024 01:25:01 GMT

Thank you for your information. I have asked Bell staff to pass the issue on.

Re: Great news. Your Fibe TV service is getting an upgrade

Ram11 — Fri, 06 Dec 2024 00:52:01 GMT

I'm having the same problem with CC, did you get a fix from Bell?

Re: Closed Captioning no longer works since upgrade

BellNick — Fri, 06 Dec 2024 15:04:03 GMT

Hi there @Gmarmy
When watching television, you would hit the "OK" button on the remote, scroll up once and go to the right where there is the text bubble with "CC". If the background around "CC" is white, that means the Closed Captioning is on. Hit the back button and the closed caption texts should now start showing on your screen. If still not working, are you able to share a picture showing it's on and the text's not showing?
Additionally, we'd recommend restarting your receiver.
Looking forward to hearing back how that goes.

Re: Closed Captioning no longer works since upgrade

Gmarmy — Fri, 06 Dec 2024 15:33:36 GMT

Hi Nick, I have done that and it still doesn’t work. I’m not sure how to send you a picture as it says the picture exceeds the allowed size.

Re: Closed Captioning no longer works since upgrade

BellNick — Fri, 06 Dec 2024 15:42:23 GMT

Hi there @Gmarmy
Do you see the "CC" option that I was referring to at all? If so, is the background behind the "CC" in the text icon white, or is it missing altogether?

Re: Closed Captioning no longer works since upgrade

Gmarmy — Fri, 06 Dec 2024 15:59:27 GMT

Yes I see it and I have toggled it on and off numerous times. I also went and changed the size and colour to see if that would make it kick in. I have also restarted my set box…more than once.

Re: VIP7802 - Closed Captions not working

BellNick — Fri, 06 Dec 2024 19:02:02 GMT

Hi there @Gmarmy
Are you able to go into your closed caption settings and let us know all the settings that you have regarding them and whatever customizations you've made? While it is easier to take a picture and upload it, you may need to change the resolution settings on the picture if it's exceeding the upload size allowance, otherwise, can you type out all the settings as you seem them?

Re: VIP7802 - Closed Captions not working

Gmarmy — Fri, 06 Dec 2024 21:22:42 GMT

wow!! It let me upload them this time.

Re: Great news. Your Fibe TV service is getting an upgrade

BellNick — Mon, 09 Dec 2024 18:23:21 GMT

Hi there @Ram11
We wanted to check in to see if you had time to review this thread and if you can please share what you're settings are on regarding the Closed Captions.
Looking forward to hearing back.

Re: Great news. Your Fibe TV service is getting an upgrade

Gmarmy — Tue, 10 Dec 2024 17:46:50 GMT

Hi, are you able to tell me whether it is my settings that are causing the Captions to no longer work or the "upgrade" TIA

Re: Great news. Your Fibe TV service is getting an upgrade

BellNick — Tue, 10 Dec 2024 21:49:07 GMT

Hi there @Gmarmy
We are still looking into this. Have you tried toggling the Caption display on and off to see if it starts working?

Re: Great news. Your Fibe TV service is getting an upgrade

Gmarmy — Tue, 10 Dec 2024 22:33:39 GMT

Constantly. Nothing works. Isn’t it a regulation that Closed Captioning has to be available? Do I need to consult with the CRTC on this?

Re: Great news. Your Fibe TV service is getting an upgrade

BellNick — Wed, 11 Dec 2024 15:02:05 GMT

Hi there @Gmarmy
If "CC" is toggled on and the captions still are not showing, you'll need to perform a factory reset of your receiver. This can be done by clicking the small button on the side of the receiver which will open a menu. From there, you will select Factory Reset and then follow the prompts.
Please let us know how that goes.

Re: Great news. Your Fibe TV service is getting an upgrade

Gmarmy — Fri, 20 Dec 2024 13:41:44 GMT

It just keeps asking me to pair with my bedroom tv and CC still won’t work

Re: Great news. Your Fibe TV service is getting an upgrade

BellNick — Fri, 20 Dec 2024 15:27:15 GMT

Hi there @Gmarmy
Did you perform a factory reset of the receiver? If not, this can be done by pressing the small button on the side of the receiver and a menu will pop up on your television. From there, you will select "Factory Reset" and follow the prompts.

Re: Great news. Your Fibe TV service is getting an upgrade

Gmarmy — Fri, 20 Dec 2024 15:50:52 GMT

OMG, they now work!! Thank you!!

Re: VIP7802 - Closed Captions not working

Hummingbird 52 — Sat, 08 Mar 2025 21:44:45 GMT

The new update has been completed and it is not good Programming is still poor.

You might update channels which are Available with a small icon so we know what we can watch and what has to be subscribed to (paid extra for) or maybe set up a separate watch list for immediately available channels.

Can you make the font on the guide any smaller??? Oh, and will you remove all of the colour and maybe make the clicking louder? Why remove the photo portfolio when tv is turned on, that was the best you had. Might be an idea to review changes with customers beforehand. It may save us all money and aggravation