topic Re: Global TV app in TV & Streaming

Global TV app - Authentication error

Sweetginger — Tue, 30 Jan 2024 19:46:47 GMT

I'm trying to activate the Global TV app on my TV. I put in the code and tried to login with the mybell account. It doesn't do anything. Please help.

Re: Global TV app

BellPatricia — Wed, 01 Nov 2023 19:25:15 GMT

Good day @Sweetginger,
Welcome to the Bell Community, and thank you for your message.
Can you please share a photo of the error message with us?
When signing into the Global TV app be sure that on the login screen, you click on 'Through My TV Provider' and login using MyBell profile username and password.
- Patricia

I am no longer able to access some programming using the Global TV App on my phone or tablet

Cloe — Tue, 28 Nov 2023 13:59:29 GMT

I am no longer able to access some programming using the Global TV App on my phone or tablet, specifically the W network. Is anyone else experiencing this as well?

Re: I am no longer able to access some programming using the Global TV App on my phone or tablet

BellPatricia — Thu, 30 Nov 2023 16:08:25 GMT

Hi @Cloe,

Thank you for reaching out to the Bell Community.

The Community wants to help.

Can you clarify what happens when you try to access W Network through the Global TV app? Are there any other channels affected?

If you see an error screen please share a photo with us too.

Hope to hear from you,

- Patricia

Re: I am no longer able to access some programming using the Global TV App on my phone or tablet

Cloe — Fri, 01 Dec 2023 11:46:14 GMT

I get this error message and one of the phone numbers does not even go through. Photo included.

thank you

Re: I am no longer able to access some programming using the Global TV App on my phone or tablet

BellPatricia — Fri, 01 Dec 2023 19:12:51 GMT

Thanks for sharing @Cloe,

We recommend uninstalling the Global TV app, then reinstall and test to see if you are still having trouble.

Let us know how that goes.

- Patricia

Re: Global TV app

Cloe — Sat, 02 Dec 2023 20:05:56 GMT

It is still not working. I’ve tried to uninstall and reinstall numerous times.

please fix this

Re: Global TV app

Stephen1246 — Sat, 02 Dec 2023 20:12:38 GMT

I've been going at this for a while and still nothing has changed. I am able to log into Global on the app and also in their web interface. I am able to log in fine but like you they report am not authorized (by my provider Bell) to view anything but the news. The problem seems to be in the Bell portol not telling them I have the Best Package.

Re: Global TV app

BellPatricia — Mon, 04 Dec 2023 19:51:03 GMT

Hi @Cloe & @Stephen1246,

We do want to investigate, and have sent you a private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: Global TV app

Alison1 — Mon, 18 Dec 2023 19:16:45 GMT

I can’t log onto the Global TV app too. I select Bell as the provider, enter my username and password, complete the captcha, and all I get is “loading…/chargement” with a spinning wheel of doom.

@BellPatricia can you help please?

Re: Global TV app

BellPatricia — Tue, 19 Dec 2023 16:41:46 GMT

Hey there @Alison1

Welcome to the Bell Community.

We would be happy to look into this, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: Global TV app

DrWillmore — Wed, 17 Jan 2024 17:45:22 GMT

Ditto. I've been experiencing the same issue with Global TV, CTV, and A&E apps on mobile and ROKU. Please help. This appears generalized.

Re: Global TV app

BellPatricia — Wed, 17 Jan 2024 20:00:17 GMT

Good afternoon, and thank you all for posting in the Bell Community 🙂

Just a quick update: As of January 11th our escalations team implemented a fix to resolve this for everyone.

If you are still having any trouble we recommend that you uninstall and reinstall the application, then test to see if the issue persists.

Please keep the Community posted, we're here to help if you need anything else.

- Patricia

Re: Global TV app

Louder — Thu, 25 Jan 2024 00:30:23 GMT

I am having same problem. Uninstall and reinstall did not work

Re: Global TV app

Flower — Thu, 25 Jan 2024 14:12:54 GMT

I finally after deleting again and logging in on my phone on the global tv activate with the code on the tv.

I can not use my bell user id and password to sign in global programing . IE . watch TED . WHY ?

Chutechickeh — Fri, 02 Feb 2024 20:24:31 GMT

I can not use my bell user id and password to sign in global programing . IE . watch TED . WHY ?

I just get a weird shell window that appears to be running script to connect but never does. Says loading , but nothing . HELP.

Re: Global TV app Signin

Never authorized — Sat, 03 Feb 2024 06:20:15 GMT

I have the same problem with city tv , Sportsnet. Why do I pay a subscription to the channels and still receive a not authorized even though I can losing to the site through my tv provider??

Re: Global TV app

DrWillmore — Mon, 05 Feb 2024 13:43:17 GMT

That’s precisely what the issue is. No one at Bell believes this is ongoing. They think it’s been resolved months ago. It’s NOT working.

Re: Global TV app

Flower — Sun, 04 Feb 2024 15:12:02 GMT

I had to delete the app on my tv a couple times and try the code from the global tv app from my tv on my computer or phone a couple times before it would work. I never logged into Bell on my computer but went to https://watch.globaltv.com/activate

Re: Global TV app

YoDavid — Sun, 10 Mar 2024 12:15:55 GMT

This worked. Thank you. I did have to click on it a couple of times before it got me to the activation code. Eventually I did get in.