topic Re: Audio but no video with Fibe on browser in TV & Streaming

Audio but no video with Fibe TV on browser - Macbook Air

Dhilfi — Tue, 17 Dec 2024 16:56:58 GMT

When trying to watch Fibe on internet browser I get the audio but no video.

Re: Bell Fibe TV no longer Autoplaying on Internet Browser

BellKris — Sat, 03 Feb 2024 12:32:17 GMT

Hi there, @Dhilfi. Welcome to the Bell Community, and thanks for your post.

Are you able to share which device and browser you are using?

Looking forward to hearing back from you.

Re: Bell Fibe TV no longer Autoplaying on Internet Browser

Dhilfi — Mon, 05 Feb 2024 14:46:01 GMT

Yes. i am using Macbook Air. OS 14.1.2

Re: Bell Fibe TV no longer Autoplaying on Internet Browser

BellNick — Wed, 07 Feb 2024 18:37:20 GMT

Hi there @Dhilfi
Could you please try the suggestion listed in the thread?
"We've discovered that this appears to have something to do with the way the episode is being selected. If you go to the TV series and just hit Play at the top of your screen Autoplay should work."
Looking forward to hearing back how that goes.

Re: Bell Fibe TV no longer Autoplaying on Internet Browser

Dhilfi — Wed, 07 Feb 2024 22:38:19 GMT

So this is not the issue ...here try that;
login >>
From Fibe home page https://tv.bell.ca/home
Go to trending Live and try to play anything
will play audio but not video

OR
From guide
Filter by news (english lang for me)
Play
will play audio but not video

Re: Bell Fibe TV no longer Autoplaying on Internet Browser

BellNick — Thu, 08 Feb 2024 20:51:23 GMT

Hi there @Dhilfi
We would recommend clearing your browser cookies / cache. If this does not work, please check to make sure your browser is up to date. Additionally we would recommend trying another browser.

Re: Audio but no video with Fibe on browser

Dhilfi — Fri, 09 Feb 2024 13:59:36 GMT

Hello, i did many times, this happens with all browsers and there are many threads online from people having the same issue with bell Fibe live cast

Re: Audio but no video with Fibe on browser

Dhilfi — Fri, 09 Feb 2024 21:57:10 GMT

I can send you the log file from Consol if that helps, but thats what i see when i try to play the live channels

Re: Audio but no video with Fibe on browser

BellNick — Mon, 12 Feb 2024 15:01:25 GMT

Hi there @Dhilfi
Are you able to share a list of browsers that you've tried?
Looking forward to hearing back.

Re: Audio but no video with Fibe on browser

Dhilfi — Fri, 23 Feb 2024 14:17:20 GMT

Chrome on mac >> Don't work
Safari on mac >>Don't work
Mozila on mac >>Don't work

By the way, if i chrome case to (ex. google hub) i can see the video other wise on all the above browsers its audio only

Re: Audio but no video with Fibe on browser

BellNick — Thu, 29 Feb 2024 19:53:42 GMT

Hi there @Dhilfi
Could you please ensure that all your web-browsers are up to date on the latest firmware versions? Also, could you please ensure that your MAC operating system is updated to the latest version. Once they are all up to date, please try again and let us know how it goes.
Looking forward to hearing back.

Re: Audio but no video with Fibe on browser

Dhilfi — Fri, 01 Mar 2024 17:13:09 GMT

Yes and Yes

Chrome is up to date

Version 122.0.6261.94 (Official Build) (arm64)
Mac sonoma 14.1.2 (23B92)

Re: Audio but no video with Fibe on browser

Dhilfi — Fri, 01 Mar 2024 17:15:14 GMT

I am surprised that you don't see the issue ...many people has that problem
you can view that online https://www.reddit.com/r/bell/comments/ud8wzb/tvbellca_on_google_chrome_not_working_using_a/?rdt=56267

Re: Audio but no video with Fibe on browser

BellNick — Fri, 01 Mar 2024 21:11:47 GMT

Hi there @Dhilfi
For the Mac, you indicate that you are on version 14.1.2 which shows it was released in 2023. Online search results show there is an updated version "14.3.1" which was released in 2024. Is your Mac device showing that it is up to date with the latest version?

Re: Audio but no video with Fibe on browser

Dhilfi — Wed, 06 Mar 2024 14:30:49 GMT

This has nothing to do with th eversion as it was the same issue for more than a year across different versions. when inspect the logs i see this

PLAYBACK MediaPlayerImpl play("CTVOH - CTV Ottawa HD", HD, [No starting position]) on Current destination
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl Need to expand player --> current mode = [HIDDEN] - mediaOutputTargetType = [DEVICE]
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl switchToMode() --> newMode = [EXPANDED]
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl switchToModeForPresentation newMode: EXPANDED, currentMode: HIDDEN
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl UpdateModeForPresentation input: EXPANDED
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl UpdateModeForPresentation after modeForPresentation.notifyEvent(data);
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl ResolveOrFallbackToCurrentMode input: SUCCESS
vendor-0ddbd7bbb45c08afd9dd56bf3be63959.js:32067

saying that i still dont see the video ...just the audio

Re: Audio but no video with Fibe on browser

Mario Meyeyer — Tue, 17 Dec 2024 16:38:23 GMT

Have also been having this problem for quite a while. Absolutely no browser on MacOS can show the images for tv.bell.ca. All browsers up-to-date, operating system as well.

It only works when I remove graphics hardware acceleration from the browser settings.

Re: Audio but no video with Fibe on browser

Dhilfi — Tue, 17 Dec 2024 16:50:24 GMT

Still the same and i gave up on your team !!

Re: Audio but no video with Fibe TV on browser - Macbook Air

Franck — Fri, 24 Jan 2025 02:34:33 GMT

Same issue here with a MacBook Pro 2019 on MacOS 15.2 (latest version).
I tried on Arc, Safari, Firefox and Google Chrome latest version and cache erased browsers and without extensions enabled.
It only works on my mobile device and my Windows computer.
It only works when I remove graphics hardware acceleration from the browser settings on my Mac computer.

@BellNick, @BellKris or someone else from Bell team can find a solution please, or give news from technical team?
No answer since March...

Re: Audio but no video with Fibe TV on browser - Macbook Air

pipndale — Sun, 02 Feb 2025 15:39:08 GMT

I can confirm that in order to display the picture you need to go to CHROME: SETTINGS - use the search for 'graphic' then toggle the 'use graphics acceleration when available' to off position - relaunch Chrome and the tv.bell.ca will now show the video and audio together.

Re: Audio but no video with Fibe on browser

Dhilfi — Mon, 03 Feb 2025 14:27:11 GMT

this option for Graphics on chrome settings is already ON. but still same issue