topic Re: Service installed yesterday: Fibe TV app says ‘no account detected’ in TV & Streaming

New install - Fibe TV app says ‘no account detected’

Ryan1 — Fri, 08 Nov 2024 20:39:52 GMT

I had Fibe internet installed yesterday and ordered Fibe TV at the same time. The internet was set up fine and the modem was authenticated but I cannot access Fibe TV. It says ‘no account detected’ under the ‘Easiest’ login option, and my credentials don’t work under the ‘Best’ login option. Any idea why?

Re: Service installed yesterday: Fibe TV app says ‘no account detected’

BellPatricia — Wed, 23 Oct 2024 22:10:18 GMT

Hi @Ryan1,

Thanks for reaching out to the Bell Community. 🙂

Which credentials are you using when you try to log in?

To access the Fibe TV app you simply need use the same login information that you use for your MyBell account.
Let us know how everything works out.

@BellPatricia

Re: Service installed yesterday: Fibe TV app says ‘no account detected’

LJP — Tue, 02 Aug 2022 00:04:14 GMT

I am having this issue connecting with Fibe app through Apple TV - “Easiest - account not detected” and cannot watch live TV signing in through “Best”. Restarted modem, Apple TV, and deleted / reinstalled Fibe app. Still not working…

No Account Detected

Username11 — Tue, 02 Aug 2022 00:26:03 GMT

All of my bell fibe tv apps are giving me a 'no account detected' even though I am on my home bell network. I haven't had any issues with it automatically logging in and now it won't work. Logging in with my username and password works fine just not with the 'easiest' method.

I've tried clearing data and cache of the app, Un-installing and re-installing the app, restarting my modem and none of those have fixed the problem.

Re: Service installed yesterday: Fibe TV app says ‘no account detected’

JeffB — Tue, 02 Aug 2022 02:35:59 GMT

Looks like there is a system issue. I am trying on my Nvidia shield and having the same issues and looks like someone else posted after you with the same issue as well. I hope Bell sorts this out soon. Has anyone tried to contact tech support. I will give it until tomorrow night and try to start a ticket if they haven't fixed it by then. I came across these 2 posts via Google search.

Re: Service installed yesterday: Fibe TV app says ‘no account detected’

BellPatricia — Wed, 03 Aug 2022 15:00:19 GMT

Hey everyone. Thanks very much for reaching out to the Bell Community.

Just wanted to confirm, are you still having this issue?

Please let us know.

- Patricia

Re: Service installed yesterday: Fibe TV app says ‘no account detected’

LJP — Wed, 03 Aug 2022 23:54:49 GMT

Appears fixed now.

Receiving "no account detected" message when logging in to Bell Fibe TV

2Crazyladies — Sat, 06 Aug 2022 18:39:08 GMT

Short summary of the issues

We can't get into the Bell Fibe TV app using the "easiest" method.
We can get into the Bell Fibe TV app using the "best" method, but do not have full service.

Details

We're not sure if this is relevant to the issue but we use an amazon firestick with our tv. We are having trouble with my bell fibe tv account at home. It's not working when we try logging in using the "easiest" method. It show the message "no account detected". This wouldn't be an issue as we are able to login with the "best" method using our MyBell account username and password but when we login this way we don't have access to all the channels we are subscribed to. They show up in the guide but if you try to open the channel from the guide you get a screen that has a greyed out "play" button with the message "This content is only available to watch while at home and connected to your Bell Wi-fi". If you choose another channel from the guide the channel opens. When you are able to watch a channel and you move up or down through them the channel doesn't show up and is skipped over. We are currently having trouble with CNN, which is an à la cartè channel but other à la cartè channels are not having this issue.

Clicking on the channel from the guide

Re: Service installed yesterday: Fibe TV app says ‘no account detected’

BellPatricia — Mon, 08 Aug 2022 14:36:00 GMT

Hey everyone, thanks for reaching out and letting us know about this.

@MT16, can you try using the Best login method to see if you can access the Fibe TV app?

@2Crazyladies, great to hear you are able to log in using the Best log in option. Out of curiosity, are you running a VPN when using the Bell Fibe TV app? If you are, try disconnecting the VPN and let us know if you are still having any issues.

Keep the Community posted.

- Patricia

Re: Download Fibe TV app

Kwela123 — Tue, 04 Jul 2023 20:42:40 GMT

We had Fibe 50 Internet and TV installed today. Have one box on main TV.

I logged into the new Bell SSID on my phone, downloaded the Fibe TV app and got as far the choice between Easiest and Best. With Easiest, it says no account was detected. When I tried Best, it did not recognize the log-in credentials I use to access MyBell. I need to install the app on two TV Firesticks, bu presume I will have same problem there and on other devices like phones or laptops.

Were do I go from here?

Re: Download Fibe TV app

AlexS — Tue, 04 Jul 2023 23:50:41 GMT

Probably a profile mismatch. You need to contact a live agent either online or on phone.

Re: Download Fibe TV app

Kwela123 — Wed, 05 Jul 2023 00:16:59 GMT

I did chat with an agent. He said to wait 24 hrs and see if that solves the problem. I tried on my phone and on one Firestick and received the same message - Not network detected. This despite we have Fibe Internet working on all devices.

I tried both options - Easy and Best. Agent said to use Easy when at home on Bell wifi. What about when we are travelling and on another wifi network? Do we then use the Bell log-in?

Re: Download Fibe TV app

Kwela123 — Wed, 05 Jul 2023 13:08:48 GMT

Next day now. Still get same message when trying to access Fibe TV app on phone and on Firestick using Easy method. Same if I enter the username and password I used to set up a MyBell account. That account does not show that we even have Fibe. Say it will be deleted if we don't have any charges in 6 months! So some sort of mismatch, but how do I resolve this? Getting a live person on phone? How?

Re: Download Fibe TV app

BellPatricia — Wed, 05 Jul 2023 19:24:23 GMT

Hey there @Kwela123,

Thanks for your post, and welcome to the Bell Community 🙂

Based on your statement 'That account does not show that we even have Fibe' I believe you will need to link your services in MyBell first. Then you should be able to use your MyBell login information to access the Fibe TV app.

For more information on how proceed please check out this thread How to link account in MyBell

Let the Community know how everything is going.

- Patricia

Had a technician install Fibre internet (and cable) but can't log in to Fibe TV app?

Xaangh — Mon, 07 Aug 2023 22:43:30 GMT

Just had a technician come and install Fibre internet and Bell tv dongle this morning, and have been trying to log into the Fibe TV app but it says my account doesn't have any services connected to it when I try to connect automatically using wifi.

I registered online with MyBell, and earlier in the day it showed my order number with PHONE SERVICES (which I did NOT order), and saying it was "still in progress". That order number my my internet and tv package, but it has since been deleted from my profile and now it shows:

"You no longer have any bills or services linked to your profile.
If an account is not linked within 6 months, your Bell profile will be deleted."

The technician said it may take a few hours for everything to register properly, but it has now been well over 6 hours. How much longer should I be waiting for everything to register so that I can look up my services and make any necessary changes?

Re: Had a technician install Fibre internet (and cable) but can't log in to Fibe TV app?

WelshTerrier — Tue, 08 Aug 2023 08:15:03 GMT

You need to setup MyBill and connect all of your services to your account. From here, you can also set up One bill. Once you have completed theses steps, then you will be able to connect via Wi-Fi.

If you do not have phone service with Bell, a number is automatically assigned to a Fibe Internet account. You are not billed for this number.

If after reading this reply, & you still can not connect, I would suggest that you contact Bell Billing & Orders at: 310-BELL or at 1-866-310-BELL

Here are a few links to assist you:

MyBell account

https://mybell.bell.ca/Registration#EXT=MULTI_off_URL_registration_20110917_pc_

https://support.bell.ca/billing-and-accounts/how_to_create_or_change_a_my_bell_profile?step=4#step4

Fibe TV

https://support.bell.ca/fibe_tv

MyBell - One bill “What is One Bill & how does it work?”

https://support.bell.ca/billing-and-accounts/billing/what_is_one_bill_and_how_does_it_work

Re: Had a technician install Fibre internet (and cable) but can't log in to Fibe TV app?

Xaangh — Wed, 09 Aug 2023 21:32:39 GMT

I can't link my account on bell.ca using either the "dry loop" number or the TV account number that finally showed up on my Bell Fibe app (but this app only works if I connect via easy wifi instead of my login--which I can't link).

I called into 310-BELL and they told me there is no billing # for me created yet despite the installation taking place over 2 days ago, and it could take up to 2 WEEKS to receive a bill and B1 number so that I can log in and configure my internet settings as the provided modem from Bell interferes with my main router's functions. I need to do some advanced configurations and need a working login to do this in the first place.

This seems unacceptable to me and I hope it doesn't take that long to access my actual services.

Added Fibe TV app, “No account detected” and can’t login

Waffledog — Sun, 10 Sep 2023 15:55:32 GMT

Have had excellent Bell Internet service (1GB) for a couple years. Added Fibe TV app via online order last week, tech came over today a few hours earlier than expected, to swap modems (not sure why, it’s the same home hub model as before), but Fibe TV app still says “No account detected”.

Weird thing is I got an email from Bell already saying tech job completed, so the tech must’ve closed the work order.

MyBell app doesn’t show Fibe TV app service as one of my services…

Any idea what the problem is?

(side note: this whole process has been weird. My initial order said that it would be a self install, obviously, because it’s just an app. Then I got a phone call from a Bell rep the following day saying they’re going to send someone over in person. Fine. Today the tech comes over and swaps modems to the same model, but doesn’t know why the Fibe TV app is not working…suggested waiting 24 hours).

Re: Activate Fibe TV App with Bell internet? Still no TV App access.

WelshTerrier — Mon, 11 Sep 2023 22:31:51 GMT

You need to link your new TV account to your Internet account in MyBell. When completed you will see both services on the main page of MyBell.

How to add another account to MyBell

Here is a link to a tutorial with step by step instructions that will assist you.

https://support.bell.ca/billing-and-accounts/mybell.how_to_add_another_account_to_mybell

If you need further assistance do not hesitate to contact us again.

Re: Activate Fibe TV App with Bell internet? Still no TV App access.

Waffledog — Mon, 11 Sep 2023 22:37:27 GMT

@WelshTerrier This was not helpful. I specifically said the bell agent already tried to link the TV service to the My Bell account, but they couldn’t.

I do not have a separate account number for the TV App service, which is why I had to phone in to customer tech support, and the representative was not able add TV to MyBell account.

Which is why I am posting here, if anyone has any other ideas.