topic Re: CityTV channel missing on Bell Fibe App but not on TV in TV & Streaming

Connected to my Home Wi-Fi Fibe TV app error: Program can only be watched at home while connected to Wi-Fi

Laverne — Wed, 14 Feb 2024 14:00:53 GMT

On the Fibe app program guide, there are programs with the house icon in the corner that say they can only be watched at home while connected to wi-fi, and I’m unable to watch them. But I am at home on wi-fi and without a VPN. Why would I be restricted from these?

Re: Restricted shows on Fibe

WelshTerrier — Thu, 26 Oct 2023 13:44:03 GMT

Could you please provide me with a few more details? I trust you are referencing Guide in the Fibe TV app?

For example, which stations & channel numbers are experiencing a problem with that can not be watched from home? (Some stations, can not be viewed when you are not at home?)

Which device are you using? Is it up date in terms of iOS, OS, apps, etc.? Have you rebooted your device?

How are you connecting to Fibe TV app? Easiest Wi-Fi method or Best using your MyBell or My Account credentials to connect to your Bell network.

Have you checked your app settings? E.g. Parental Controls, etc.; Your Fibe TV filter settings? E.g. Subscribed, Availability, Favourites, etc.

Please let me know how you make out. Take care.

Re: Restricted shows on Fibe

Laverne — Thu, 26 Oct 2023 15:10:31 GMT

Thanks for the reply. It is mostly American network channels, but also TVO, APTN. They have a house icon and when chosen, a message says it can only be watched at home connected to Bell wi-fi. This is when I’m using Fibe on my iPad. It’s fairly new and updated. I have no issue with not being able to watch them away from home. I can watch them on TV, but I use the iPad to watch in bed. I’m not at home right now to check any changes you suggest. These screen shots are taken at work, but it looks the same at home. Does any of that suggest what the problem may be?

Re: Restricted shows on Fibe

WelshTerrier — Thu, 26 Oct 2023 21:01:35 GMT

Which Bell Fibe TV package are you subscribed to? Have you looked at the settings that I suggested.

Did you check you login?

Log out, power your device completely down. Log back in to Fibe TV app. using your MyBell or My Account credentials. Your Fibe TV & Internet, should be shown as services & connected in MyBell? Are they?

If the problem is still there, you may need to contact Bell Fibe TV tech support at: 1 866 797-8686

Re: Restricted shows on Fibe

Laverne — Thu, 26 Oct 2023 23:17:22 GMT

Hey that’s done it! I power cycled my iPad and logged back into Fibe app with MyBell. Had to wait until I got home to see the result, and the little houses are all gone! Thank you.

Re: Restricted shows on Fibe

WelshTerrier — Fri, 27 Oct 2023 11:24:44 GMT

It was my pleasure. Take care & enjoy!

Re: Fibe tv content on Home computer missing

TeriB — Mon, 19 Feb 2024 03:05:34 GMT

I have this issue as well. It’s been months and in the Fibe app all of the American channels I subscribe to, all Omni channels and Citytv channels all have the house icon and say I cannot watch unless connected to my home wifi while I *AM* at home on my wifi. I don’t even *have* data on my phone or my iPad to even watch them elsewhere if I tried. I’ve tried the suggestions here, I’ve googled for answers multiple times and nothing seems to help. I would just like to be able to watch ALL of the channels I pay for in other rooms of my house where I don’t have a TV. Can you please help fix this issue?

Re: Fibe tv content on Home computer missing

Laverne — Mon, 19 Feb 2024 03:26:32 GMT

Over time I’ve come to believe that the problem is my VPN. Even when it’s off, I think having used it can interfere. So if my VPN is off but I still get those houses and am blocked from watching, I’ll restart my iPad and that seems to solve it.

Re: Fibe tv content on Home computer missing

TeriB — Mon, 19 Feb 2024 18:40:26 GMT

Unfortunately that can’t be my issue. I don’t have a VPN and never have. 😕

Re: Fibe tv content on Home computer missing

Laverne — Mon, 19 Feb 2024 18:56:19 GMT

Sorry, that’s the best I have. I assume you’ve tried power cycling your device(es)?

Re: Fibe tv content on Home computer missing

TeriB — Mon, 19 Feb 2024 23:24:07 GMT

Yup, I’ve tried every possible solution I’ve found online and nothing has worked. Not even temporarily.

Re: Fibe tv content on Home computer missing

BellNick — Tue, 20 Feb 2024 15:15:52 GMT

Hi there @TeriB
Thank you for your post and welcome to the Community.
Do any stations work while watching on your computer or is it strictly only the American channels?
What devices (make and model) are you using that you experience this on?
Looking forward to hearing back.

Re: Fibe tv content on Home computer missing

TeriB — Tue, 20 Feb 2024 23:07:53 GMT

Hello @BellNick,

All other stations (such as CTV, Global, TSN, Sportsnet, Crave1-4, etc) work just fine except for the American networks (both regular and time shifted and including channels like KTLA, WGN, etc), all Omni channels, the CityTV channels, and a few various singular channels like NTV, aptn and a few in the 500’s like CHCOtv. All of the latter listed have the house icon and the “content is only available to watch at home while on your Bell Wi-Fi network” message while I AM at home on my Bell Wi-Fi.

I personally use an iPad (9th generation) and an iPhone (iPhone 12) and experience this on both and my son upstairs uses a Windows PC and experiences it as well. His computer also uses an Ethernet cable to connect to the internet and he still has this issue. We are both stumped on what is causing it.

I did upgrade my internet in September of 2022 from an older, outdated plan to the Wireless Home Internet 25 where a technician installed an antenna on the fence outside and my modem was changed (just a different one, same model, the Bell Home Hub 2000) but I can’t recall if this was an issue before this switch. In any case, my iPad was bought AFTER that internet switch, so I wouldn’t think it would be the cause since this iPad was never connected to my old wifi.

Here is a screenshot of what I see on my screen, looking specifically at the American channels.

Anything you can do to assist would be appreciated! Thanks!

Re: Fibe tv content on Home computer missing

BellNick — Thu, 22 Feb 2024 18:22:38 GMT

Hi there @TeriB
Thank you for the details. As you subscribe to WHI (Wireless Home Internet) your "in home" service availability will be limited. Wireless Home Internet is an ‘away from home’ internet service and therefore subscribers will be unable to view any ‘at home’ channels on the Fibe TV app. Channels will still be available on your home receiver though. See What is Fibe TV app and how do I use it?for further details on using the Fibe TV app with different services.

Re: Fibe tv content on Home computer missing

TeriB — Fri, 23 Feb 2024 04:03:49 GMT

I don’t understand what that means. Wireless Home Internet 25 is my HOME internet service that I subscribe to at home because I didn’t have Fibe in the area when I switched (could be there now, no idea, can’t afford to switch again) so what do you mean by “away from home” service? The FibeTV app says “included with Fibe tv and Satellite TV services” and I have satellite tv so why would certain channels be blocked on my home wifi (the only wifi I have)? This information you’re giving about “in home” and “away from home” is absolutely nowhere to be found anywhere in the descriptions of the Wireless Home Internet 25 package nor the FibeTV app. Clicking the link you gave me says nothing about channels being limited depending on which wifi package you have.

Re: Fibe tv content on Home computer missing

BellNick — Tue, 27 Feb 2024 16:58:11 GMT

Hi there @TeriB
In the link I have provided there is a graph that indicates only select content is available for "Away from home".

To view a list of the channels available in and away from home via the Fibe TV app, it can be found here and by clicking "View all channels".

Re: Fibe tv content on Home computer missing

TeriB — Tue, 27 Feb 2024 23:25:17 GMT

The problem is, though, at least some of the channels (I didn’t check all) in the graph that say they’re available while at home are ones that are NOT for me, for example NTV (live, in this case, not on demand, however live programming still has the house icon and error message).

Also, why is this even a thing? Wifi is wifi, it shouldn’t matter which way it gets into my home (through WHI or Fibe) whether or not I’m able to view channels I pay for.

Re: Fibe tv content on Home computer missing

BellNick — Wed, 28 Feb 2024 18:06:30 GMT

Hi there @TeriB
As per the screenshot you have provided, "NTV - St.Johns" is only available Live, At Home. For your situation whereas you have Satellite and WHI, any stations listed "Live" under "At Home" will require the use of the receiver to view the content.

Re: Fibe tv content on Home computer missing

TeriB — Wed, 28 Feb 2024 22:43:26 GMT

You’re ignoring the important part of my question… why. Why is WHI (the only available internet in my area, I checked) treated differently when I pay the same amount for the channels? Also, why is it so difficult to find this info? The graph you showed, which is difficult to find, behind multiple hyperlinks and the only thing on the website that I can find stating this info, completely contradicts other parts of the website. For example, multiple “fine print” areas don’t mention this limitation, saying that either live or on demand programming just requires a Bell internet connection (which WHI would be, would it not?) like in this screenshot.

And the screenshot in the reply above that I gave didn’t include the top of that graph where the headers do NOT specify what “At Home” vs “On The Go” means. It’s incredibly misleading.

If Bell Wireless Home Internet somehow isn’t a “Bell Internet Service” that is also incredibly misleading, confusing and frankly, ridiculous and should be made MUCH clearer in many, many more places on the Bell website, including the description of that particular package and on the FibeTV app download description. There’s also multiple threads in this forum, on Reddit and other forums that ask this question (why they’re seeing the house icon and getting the error message asked about) and this is the FIRST answer I’ve seen in months of searching these forums explaining that this is a limitation. I’ve even contacted support and asked this question and not received this explanation. Bell needs to make this info MUCH more accessible and obvious to paying customers.

Re: Fibe TV App

Phylip92 — Thu, 29 Feb 2024 19:00:54 GMT

I use the streamer when I am on in home on my Bell Wi-fi and still says Out-Of-wifi